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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
If I could give no stars I would. I paid 8k for uboxes to get delivered to another state. First to ******** then to ****. I was told they would deliver the boxes to my house when I agreed to the uboxes. I am now being told they don't deliver to my address, yet they knew the address before shipping it. Every place is independent and if one place says you'll get something, the next place may say not. Absolutely abhorrent company!
Business response:
Hello ****, I am sorry about the issues you are having with your U-Box order. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Uhaul didn't provide the truck that I reserved. 2 weeks before my move, I reserved a 26' truck. They didn't have it on the day I was to pick it up. I got sent to two other uHaul locations and ended up with a 15' truck (half the size I needed and reserved). Additionally, I had to rent as a local move, returning the truck to the original location which doubled the mileage and time, compared to the 1-way that I reserved. This was a horrible experience.
Business response:
Hello *******, I am sorry about the issues you had with your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
**** in ****** ** scammed my wife by letting her leave his Uhaul shop on an empty tank and never updating her paperwork from 1/4 tank to E after he told her he would. We are now being scammed on 1/4 tank of gas.
Business response:
Hello ****, I am sorry about the issues you had with the rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
i would rate this a zero if it was possible. Very shady business practice. The original quote looks fine, but be aware of the additional overcharges they'll tack onto your credit card after you leave! When we arrived to pick up the van I thought it was odd the guy told us to 'take a picture of the gas gauge before we leave in case someone had siphoned any gas out the night before'! He also told us to ignore the 'tire low' light as it was an issue with one of the sensors. So we get in the van and there's barely enough gas in ... read more
Business response:
Hello ******, I am sorry about the issues you had with your rental charges. I reviewed the existing complaint file about this issue and see you were refunded for those charges. Refunds normally reflect on the card account within 5 business days. I apologize again for any inconvenience and if we can assist further, please let us know.
I reserved a cargo van online, opted out of the insurance because it's $25/day which is a total scam. When I got there to pick up the van, I was told the insurance was mandatory "per the manager" and no way to opt out. But if I wanted to go up to the 10 ft truck then I could opt out. I didn't need a 10 ft truck so had to pony up an extra $50 (because it was a 2 day rental). Naturally, the manager who implemented this policy is not there to talk to. The lady working offers to see if another location has a van without this pol... read more
Business response:
Hello *****, I am sorry about the issues you had with your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
They overcharged me and was very rude about it .! And they won't refund me .
Business response:
Hello *****, I am sorry about the issues with your rental charges. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
If I could give them a negative score, I would. Save yourself the trouble and do not use U-Haul! I used their pod to move from ********** to **. Online they charge less than (about $1k) what they actually charged. The customer service *****, it seems that they employ a lot of temporary or young workers who have no idea what's going on. The management was not helpful either, and they would often be heard in the background telling the customer service representative what to say but were not accessible to the customer when I as... read more
Business response:
Hello ********, I am sorry about the issues you had with your U-Box order. Your concern has been documented and forwarded to a member of management to address directly with you. I apologize again for any inconvenience.
Garbage! Do not trust these clowns. They will change a quote over night! My quote changed three times before I said, No Thanks!
Business response:
Hello *******, I am sorry about the issues you've had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
We rented a truck for a 44 mile round trip day move. We received A truck with 1/4 tank of gas. We returned the truck with the agreed 1/4 tank of gas . When we received our bill, it included a $30 returned empty and $40 refill charge . ********, robbed of $70 upcharge . When called to dispute , they said that nothing could be done unless we had pictures . TOTAL SCAM. Not a trust worthy company and if Corporate allows this to continue , there reputation for and honest organization will be void.
Business response:
Hello *******, I apologize there is an issue with your rental charges. Unfortunately, I was not able to locate a rental contract using the information provided in the review. Please provide the name and email address listed on the rental contract so we can have this issue addressed. I apologize again for any inconvenience this has caused.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is open now. It will close at 7:00 p.m.
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