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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Absolute worst experience I have ever had with a company or service. Would have given negative stars if it was an option. Started off with having to pay almost 4x the amount to rent a trailer from ** to SC as it is to go from SC to **. Rental total was over $1000!!! When we went to pick up, there was a hassle picking it up and then trailer latches were broke. Had to go to different location, get charged a second time, to get another trailer which ended up being a piece of ****, not worth $500 (but had to pay over $1000 to re... read more
Business response:
Hello ******, I am sorry about the issues you had with your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I rented a truck for my move. The day before picking up my truck they offered me a 10% discount to drive an extra 30 miles to pick up my truck. When I arrived they only had the truck with no Dollys. Then they told me I would need to drive another 37 miles to get the dollys. After I was offered $50 for the trouble. This is a joke and done if the worst customer service Ive ever had to deal with. I will never use UHaul again.
Business response:
Hello *****, I am sorry about the issues you getting the dolly. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Absolute worst experience I have ever had with a company or service. Would have given negative stars if it was an option. Started off with having to pay almost 4x the amount to rent a trailer from ** to SC as it is to go from SC to **. Rental total was over $1000!!! When we went to pick up, there was a hassle picking it up and then trailer latches were broke. Had to go to different location, get charged a second time, to get another trailer which ended up being a piece of ****, not worth $500 (but had to pay over $1000 to re... read more
Business response:
Hello ******, I am sorry about the issues you had with your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I rented a truck for my move. The day before picking up my truck they offered me a 10% discount to drive an extra 30 miles to pick up my truck. When I arrived they only had the truck with no Dollys. Then they told me I would need to drive another 37 miles to get the dollys. After I was offered $50 for the trouble. This is a joke and done if the worst customer service Ive ever had to deal with. I will never use UHaul again.
Business response:
Hello *****, I am sorry about the issues you getting the dolly. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Absolute worst experience I have ever had with a company or service. Would have given negative stars if it was an option. Started off with having to pay almost 4x the amount to rent a trailer from ** to SC as it is to go from SC to **. Rental total was over $1000!!! When we went to pick up, there was a hassle picking it up and then trailer latches were broke. Had to go to different location, get charged a second time, to get another trailer which ended up being a piece of ****, not worth $500 (but had to pay over $1000 to re... read more
Business response:
Hello ******, I am sorry about the issues you had with your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Absolute worst experience I have ever had with a company or service. Would have given negative stars if it was an option. Started off with having to pay almost 4x the amount to rent a trailer from ** to SC as it is to go from SC to **. Rental total was over $1000!!! When we went to pick up, there was a hassle picking it up and then trailer latches were broke. Had to go to different location, get charged a second time, to get another trailer which ended up being a piece of ****, not worth $500 (but had to pay over $1000 to re... read more
Business response:
Hello ******, I am sorry about the issues you had with your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Absolute worst experience I have ever had with a company or service. Would have given negative stars if it was an option. Started off with having to pay almost 4x the amount to rent a trailer from ** to SC as it is to go from SC to **. Rental total was over $1000!!! When we went to pick up, there was a hassle picking it up and then trailer latches were broke. Had to go to different location, get charged a second time, to get another trailer which ended up being a piece of ****, not worth $500 (but had to pay over $1000 to re... read more
Business response:
Hello ******, I am sorry about the issues you had with your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I rented a truck for my move. The day before picking up my truck they offered me a 10% discount to drive an extra 30 miles to pick up my truck. When I arrived they only had the truck with no Dollys. Then they told me I would need to drive another 37 miles to get the dollys. After I was offered $50 for the trouble. This is a joke and done if the worst customer service Ive ever had to deal with. I will never use UHaul again.
Business response:
Hello *****, I am sorry about the issues you getting the dolly. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
The truck was filthy, the "no contact" checkin took 45 minutes and two visits to the counter because the app is glitchy, and I was unapologetically informed that the furniture roller I reserved wasn't available. A frustrating experience compounded by brutally bad customer service. Never again.Based on previous reviews, I expect U-Haul is going to respond with its usual insincere boilerplate apology.
Business response:
Hello *******, I am sorry about the issues you had with the pickup process and the equipment. I sent you a gift certificate for your inconvenience. This is good for two years and can be used for anything sold or rented by U-Haul. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is open now. It will close at 8:00 p.m.
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