This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I'm active duty military and we had to move from *********** to ********, *******. I booked the U-Haul truck and car transport in July for our October move. The *day before* I was supposed to pick up the truck, they called me and said they did not have the car transport I needed and would have to pick up the truck and then go to another location 2 hours after the time I requested pick up. Also, when I reserved the truck I requested moving blankets and a furniture dolly. The U-Haul rep told me they did not have a furniture do... read more
Business response:
Hello ****. Thank you for your service and I am sorry about the multiple issues you had during your rental. Your concerns have been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
They said it would be the flat rate of $200 for two days and they ended up charging me $1,780.65! ABSOLUTE SCAM! They are terrible people! They're rude and liars. Please consider anyone else!
Business response:
Hello Rain, I am sorry about the issues you had your charges. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Disappointed, made my pick up location 20 miles away my contract was 138 miles this extra 20 miles put me over my 138 miles called they reassured me they would add 50 miles to me contract they never did
Business response:
Hello ***, I am sorry about the issues you had with your reservation. I reviewed the existing complaint file and see your concern was already addressed and resolved. I apologize again for any inconvenience.
Not Just incompetent, downright fraudulent. Wanted to move items using their container program.U-Haul not only never reserved the container, but then Shared my credit card information with other movers, who subsequently charged my card over 14 times for services they said they could not render.Heed these reviews! When you see the complaints, pathetic ratings, and the spineless, meaningless replies, it is only through deception and clever marketing that these people stay in business. Sure wish I would have heeded my own advic... read more
Business response:
Hello ***********. I am terribly sorry you had that experience. Unfortunately, I was not able to find any transactions using your name or email address. May I please have the phone number you provided during the reservation process and confirm the name on the order? Thank you and I apologize again this happened.
I placed a reservation for a trailer rental about a month ago for a pick-up and delivery to *******. I was later notified the new site would be ****** **. Today I learned that it is now *******, So U-Haul wants me to incur $140 in mileage on my vehicle and waste four hours of my time (60 miles each way at over an hour's drive time each way) to compensate for U-Haul's total lack of management ability. U-Haul needs a total purge of its management team so it can be replaced by intelligent people who understand how the vehicle r... read more
Business response:
Hello ****, I am terribly sorry about the issues you had with your reservation. I reviewed the existing complaint and see it was already addressed and resolved. I apologize again for any inconvenience.
I had a terrible contact today from a Uhaul scheduling rep. *** let me know I could drive to another city to get the truck. I said no, I couldn't drive that far. *** said she would just cancel my reservation then. I said no, please don't cancel. This lady was so rude. *** cancelled my reservation anyway.
Business response:
Hello ****. I apologize for the issues with your reservation. I checked the system; your reservation is not canceled and is set to be filled as reserved. I apologize again for any inconvenience or concern this caused you.
U-Haul *** is a devious company. I rented a truck in Hermitage ** to move to *********** ** on 10-21-22 and was going to return the truck to Hermitage just so I could pick up my car at my old address. The next morning the truck didn't want to backup or go forward. They sent a mechanic and it had to be towed and they had to send an Uber to take me back. Initial cost round trip $151.71 but I didn't get to return it because it broke down. In the meantime they continue to take money out of my bank account on the 23rd another $79... read more
Business response:
Hello *****, I am sorry about the issues you had during the rental. Those amounts are authorizations and normally automatically drop from your account within 5 business days of the final payment date, 24 Oct 2022. I apologize again for any inconvenience this caused you.
Based on our recent dealings with U-Haul, I cant recommend their services. We left items in storage when we moved from ** to **. To collect them, we opted to take ****** from NY to *********, **, get a UH truck in **************, drive to ********, load up the truck & head home.On 8/20, we made reservations on 9/23 for a 10 UH truck in CF.A week prior to our trip a UH agent called, asking if wed transport a trailer from St **** to ************ for a $625 stipend. Yes.On day 2 of our trip, we received a call from a UH agent w... read more
Business response:
Hello *******, I am sorry about the issues you had with your reservation. Unfortunately, I was not able to locate the reservation using the information in this review. Please provide the order number, name and email address on the order so we can have the appropriate management team address these issues. I apologize again for any inconvenience.
I feel ripped off.Returned the truck with gas gauge needle where it was when I picked it up (just above the 1/4 line). When I returned, the guy tells me I have to put at least another $10 (worth of gas) in. So now I dont trust these guys and who knows what theyll charge my credit card after I leave? So I drive to a gas station - putting more mileage on the truck for which they charged me - and put in another $10 worth of gas. Now the gas gauge needle is above where it was when I picked up the truck. I dont get a refund for t... read more
Business response:
Hello ****, I am sorry about the issues you had with the fuel. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com