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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
My car broke down in front of the Uhaul dealership on *********** in **********. The manager ******* went out of his way to help move it till it was eventually towed off the lot. ***** as the tow truck driver was not able to take my friend and I back to ******. Turned out he and his partner were going to ********* so we got a ride to a friend's house and then made it back to Woodstock and then back to ******. You have an invaluable manager and if I in recommending them to anyone wanting any help with a uhaul rental as this w... read more
Business response:
Hello *****. Thank you very much for taking the time to share your experience. I passed your kind words along to ******* and his supervisor.
Rented a truck online to pick up at an official UHaul location. The day before, I get a call from UHaul traffic division stating I had to pick it up at a different location. I pay $20 for a Lyft to get there and find out it is not an official UHaul but some middle-of-nowhere affiliate location that was closed and no one on site to assist. Its late November and freezing outside. The lock box was rusted and wouldnt open. I couldnt get through to UHaul traffic division so called UHaul corporate who put me on hold and then hung ... read more
Business response:
Hello *****, I am sorry about the issues you had trying to pick up your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
The truck rental size was available online. Only to find out the day I was picking it up that there was a mistake, and I had to downgrade the size. I was promised a credit that was never received on top of this. I paid the tolls via my iPass account. I called to let them know I paid the tolls. However, they proceeded to bill my credit card a week later for the tolls. I received proof from the secretary of state that the tolls were paid, but I could not submit a complaint or refund from Uhaul.
Business response:
Hello ******, I apologize for the issues you had with your rental. The Reservation Guarantee credit has been issued and should reflect on your card account within 5 business days. Your concern about the tolls has been documented and sent to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I went to their website and chose a two and from destination as well as the date I wanted to use their services. I called the location the next day and asked for a trailer opposed to the truck that I had ordered initially. when I spoke to the man who work there at the location he asked where I was picking up from and before I can even tell him anything he specifically told me where I was dropping off the truck according to the information I put in the system. How frustrating it was when I went to go pick up the truck a coupl... read more
Business response:
Hello ******, I am sorry about the issues you had with your rental. Your concern has been documented and forwarded to a management team to address directly with you. I apologize again for any inconvenience.
U-Haul has a $50 guarantee and will do anything to prevent you from getting it. I booked a U-Haul for the next morning with the guarantee and showed up at this location at its closed hours. The app was working fine until I had to upload pictures to the app. They would not take any of my photos. I had no issues contacting customer service via the app and there are no options to submit photos via customer support. Instead of working with me to approve me on site, they made me drive to another location, causing delays and makin... read more
Business response:
Hello ***, I am sorry about the problems you had . Your concern about the issue with the self-pick-up process was documented and forwarded to the appropriate management team to address directly with you. As for the fuel charges, those were charged and credited on the same receipt. I emailed you a copy of it so you can see you weren't actually charged for the fuel. I apologize again for any inconvenience.
Excellent experience at A&H Rentals; ***** was wonderful. A family member moved to ******** from out of state, and UHaul changed our drop off location to another location, but they never notified us (we were also supposed to get a notification from the out of state pick up location and never received that notification either). We were on a strict timeline to drop off the vehicle transport so the movers could unload the truck, and ***** took time out of his Sunday morning to meet us and help us with the transport - he went ab... read more
Business response:
Hello ********. I apologize for the poor communication during your rental process but am happy to hear ***** was able to assist you in such an outstanding manner. Unfortunately, I was not able to locate a rental contract using the information provided in the review. If you wish to have concerns addressed by a member of management, please provide the name and email address listed on the rental contract. Thank you and I apologize again for any inconvenience.
Went to pick up the truck I rented. When I got the verification process it took multiple hours to figure out. When I called customer service multiple times to try and get this resolved everything they tried failed. So after a couple I finally got the answer that their self verification system was not working on their end and there's nothing they can do. I already missed my appointment to pick up load with the truck so I had to cancel. The rude employee told me I had to do this on my own and I was on the hook for any fees. Af... read more
Business response:
******************, I am sorry about the issues you had trying to get your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I rented a pick up truck for 40 minutes. I used 5 miles total. At the desk on my contract receipt it states $10 for the insurance coverage. On the receipt that I received via email for my final charges it states $20. The gas total is also incorrect on my final receipt. I ended up paying $86 for 5 miles. **** me how that is fair or a valid transaction. I was charged without a run down, even after I requested one. The sales person only said, dont worry you will receive it once I go look at the mileage. This is such a scam!!! I... read more
Business response:
Hello *****, I am sorry about the issues with your rental charges. You should have received a separate email showing a refund, which normally reflect on the card account within 5 business days, for an extra day charge. I apologize again for any inconvenience.
I can not express enough my disappointment in the uhaul customer service. Had a truck on reservation for a one way move for a month when to pick up my truck I did not have the proper size available called customer service they were extremely rude uncaring and unhelpful. They substituted us for a giant truck and gave us no substitution in price to equivalent for the gas mileage that this bigger truck is going to take and we're unhelpful in giving resources or assistance. We are willing to wait for a week day to pick up a smal... read more
Business response:
Hello ******. I am sorry you are having an issue with your reservation. Unfortunately, I was not able to locate the reservation using the information provided in your review. Please provide the name and email address listed on the reservation so we can have the appropriate scheduling manager look into this further for you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is open now. It will close at 7:00 p.m.
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