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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I had made reservations for yesterday 7A-7P in 110 US 1 ******* **. Yesterday, a rep had to change my reservations because the truck I rented didn't have a ramp. He knew the hrs needed to rent and he failed to make correct adjustments so a so call "manager" named ***** left a rude and very unprofessional voice message stating that the truck was suppose to be returned by 7A and in a threatening fashion proceeded to pretty much say if I don't return the rental and if the cops pull me over it will not be good. I called this so ... read more
Business response:
Hello Brendalyz. I apologize for any issues during your rental contract. I sent you a copy of your final rental contract showing the breakdown of rental charges. Any amount other than what is listed on the final receipt is a hold/authorization that should automatically drop within 5 business days. I apologize again for any inconvenience and if we can assist further, please let us know.
BUYER BEWARE AT UHAUL MILFORD PARKWAY:$7,000 DAMAGE to my Land Rover over a trailer hitch and treated me like a second class citizen the day of my visit?They caused $3,500 to my ignition cylinder by ripping the key out after I showed the tech two times how to insert and remove my key.Couple that with $3,500 damage done to the electrical system because he didn't know how to wire the electric harness correctly and blew my electric system up.UHaul would not cover the damage so my insurance company covered it and is arbitrating ... read more
Business response:
Hello *****, I am terribly sorry that happened. It appears you have already filed the claim with Repwest so you will need to engage with them in regards to that claim. I apologize again for the inconvenience this has caused you.
I was almost. in a major collision when my brakes failed me upon leaving Uhaul in *********. They nicked the brake line when trying to fit a bolt. Brake fluid totally drained out within a matter of minutes. Numerous call to ********* manager have not been returned. We have pictures and testimonies etc .
Business response:
Hello ******, I am terribly sorry that happened. I reviewed the existing complaint file and see they already spoke with you and advised you to file a claim with Repwest. If you have done this yet, you can file the claim at ******************************. I apologize again for this issue.
I have a contract stating that they were to deliver the ubox on 4/17. I signed the contract on 3/7. Turns out they don't deliver on Monday or Tuesday. I called and the reservation department assured me they'd get delivered today. And now they won't be here till 4/19. Completely unacceptable. They made zero attempts to correct this issue. I'll dispute the charge on my credit card
Business response:
Hello *****, I am sorry about the issues you are having with your U-Box delivery order. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
don't rent a storage unit from U-Haul they rip people off I had a storage unit there I just cleaned it out yesterday and I payed my rent for the month of April and I was not expecting to find a place to live but I did and they refuse to give me any of my money back but the paperwork I signed states that rent is payed in advance is considered prepared rent and will be refunded upon vacating U-Haul has so many bad complaints don't wast your money
Business response:
Hello *****. I apologize for any confusion with your storage contract. The contract states "Rent paid in advance is considered prepaid rent and will be refunded upon vacating. There is no refund for unused days if you vacate after the rent due date of the current month." Rent paid in advance means you paid more than the current month - you paid for future rental month(s). The contract states there is no refund for unused days during the current paid month. That said, the location manager processed a refund and sent you a gif... read more
If you rent from U-Haul beware that if you provide them with a return time, or use time in hours, and you're one minute over that time U-Haul hits you for another day. For example: rent a truck for 2hrs and you return it 2hrs 1min, you will be charged for 2 days. Always always say you're keeping the truck for 24hrs. That's what you're paying. You can always return it sooner without a penalty...until, of course, U-Haul figures out they can hit you on an early return.,
Business response:
Hello *****, I apologize you've had an issue. Unfortunately, I was not able to find a recent rental using the information provided in your BBB Review. Please provide the order number and name on the order so the proper management team can address your concern. Thank you and I apologize again for any inconvenience.
I reserved a truck on March 7th for April 1st. When I arrived at the facility I was met with cursing and hostility and they gave my reservation to someone else. I was credited $50 for my reservation being cancelled (which was fine) I wanted to talk to the store manager about the treatment I received but he was even worst and he hung up on me. This is the most unprofessional U-Haul facility I have ever been too, the two young ladies who work there are absolutely horrible for cursing at the customers and the manager there need... read more
Business response:
Hello ******, I am sorry about the issues you had with your reservation and the location. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I made a reservation at this location a week ago and the only time available was 7am today. I called this location a couple of days ago and **** walked me through how the process would work.I showed up this morning at 7am, but an employee explained to me that Uhaul has an issue in their reservation system that allows locations to accept reservations even when timeslots are closed off. They said I would have to try another location and that location didn't have availabilty for another two days.I would not recommend relying on... read more
Business response:
Hello ******, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Was helping a ***** move this weekend and we had reserved a Uhaul for 11am on Saturday. Picked up the truck and were told were all good to go! Once getting the truck home to start packing we realized there was a lock on the back of the truck and no key for it to our knowledge. We called Uhaul to see about the key, and if it was in the vehicle somewhere. No answer. Called the corporate line next. Agent we spoke with said it isnt normal for a truck to leave the lot with the lock still on. They attempted to get a hold of the lo... read more
Business response:
Hello ****, I am sorry to hear your friend and you had a poor experience. I'd be happy to file a complaint about what happened but will need the rental contract details (order number and name on the order). If you have that information, please provide it or your friend can reach out to us as well. I apologize again for what happened.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is open now. It will close at 7:00 p.m.
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