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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I reserved a cargo van using my credit card online. When I got to the location, I was told that though the van was available, I would not be allowed to rent it because the address on my driver's license was not within city limits. I have two properties, both of which are in the same county, but one is about 30 minutes outside of the city in question. There was no indication of needing an in-city address anywhere on the site.I explained this to the customer service agent, and he said it was "a new rule." He then said he could... read more
Business response:
Hello ******, I apologize for the inconvenience. The ******************************** was $19.95 per rental period and $0.79 per mile. I reviewed the return receipt and that is what you were charged. I emailed you a copy of the reservation and the final receipt so you can see the rental period rate and per-mile rate are the same. As for the Reservation Guarantee, that was issued and refunds normally reflect on your card within 5 business days. You should have received a separate email confirming the credit yesterday morning.... read more
The corporate of U-haul. Take money from clients without providing service. In civilized nation like ours. A corporate can and will steal money from clients and deny the service or even allow clients to speak up or file a complaint. Once I reached the corporate office, i was told to just leave and forget what you paid for. Bottom line is i rented a storage and I can't access it. So my goods are trapped at a place i paid for and I can't access them. So they take my money and my goods.
Business response:
Hello ****, I am sorry about the issues you are having with your storage unit. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Don't know how you can improve but from the experience I just had renting this truck from U-Haul there is a definite need for improvement. This location was allright. The problem I had was nobody could get my reservation correct and I was sent to four different locations to get the truck I wanted. I made a reservation to pick up a 26 ft truck at 9am in Orange and left home at 3 am to find the system was down and couldn't get the truck. When I called around noon, the system was working but I was told my reservation was to pic... read more
Business response:
Hello David, I am sorry about the issues you had with the entire rental process. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Rip off for sure. Tried charging me ****** for 20 minute *********. Then charged me for insurance after I said no. **************** U-Haul is a rip off.
Business response:
Hello Carolyn, I am sorry about the issues you had. I reviewed an existing complaint file from a recent rental and see the coverage was already refunded. I did not find a rental using the information in this review for $200. Please provide the name and email address listed on the order so we can look into this for you. I apologize again for any inconvenience.
I ordered a '27 truck to facilitate my move out of an apartment in Halifax, ***********. The Uhaul representative confirmed the truck was available three days prior to the pickup date. On the day of pickup, Uhaul contacted me 1.5 hours before the arranged pickup time to inform me I would not be provided with the truck I had requested (and confirmed) and instead they are offering a truck half the size ('15) in another town, a 20 minute drive (8km) from the original pickup location. They offered no solutions, discounts, or any... read more
Business response:
Hello Patrick, I am sorry that happened. Unfortunately, I was not able to locate a reservation using the information provided in your review. Please provide the name and email address listed on the order so we can have this issue addressed for you. I apologize again for any inconvenience.
These people have no idea what their doing, I specifically asked for a cargo trailer to go out of state and drop off at a different location out of state so when the day to go pick the trailer comes they come out with a box trailer A DAY BEFORE I need to go out of state and say that they cant rent cargo trailers for out of state travel when they told me on the phone they could. The service manager needs to be FIRED and everyone under them. Clearly U-Haul doesnt educate their employees on their own company policies.
Business response:
Hello Robert, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I ordered a wiring harness with the hitch at the same time with the same money and with the same shipping all one order.When I received the first notice of the purchase, I was given two different billing statements. ****** was notified about this peculiar event and was clearly advised that both items would arrive together. The harness arrived within time alloted, the hitch did not arrive.****** was informed of this discrepancy and said that the hitch would arrive by Thursday of the same week in question of the harness delive... read more
Business response:
Hello Pete, I am sorry about the issues you had with your online. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Terrible service, scheduled a reservation for a car hauler trailer. The day before was told there are none available within 120 miles of my area and there's nothing they could do. I would have to drive to pick it up myself, and then they said it might not even be available when I get there!What's the point of scheduling a reservation if they won't accommodate you?It's a shame there's not other rental places in my area.
Business response:
Hello Bud, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I rented a U-haul on Friday 5/5/23 so I could move my daughter s stuff out of her college dorm. I reserved it for a location near me, so I estimated that the ******************* would be around 50 miles. *** day b4 my pickup, a rep called me and said the location nearest me doesnt have the van that I initially reserved so she gave me a place about 20 miles away and indicated that they will be opened around 10. I pulled up to the location and the place was CLOSED and they didnt open until 12. I was livid bc my daughter had to... read more
Business response:
Hello Toyia, I am sorry about the issues you had with your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is open now. It will close at 7:00 p.m.
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