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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I am disgusted with uhaul as of today. I was charged 5 times at ****** for a truck that i never took. I am beyond mad at uhaul for their system glitching. I have called customer care and they cannot do anything about it because it is on hold. And the credit card company cannot do anything about it until it is posted. The one woman on the phone said "i havent seen the system do this before and i have been here 2 years".
Business response:
Hello ******, I apologize that happened. I reviewed the transactions and do not see any of them actually processed which means they were only authorizations. They should drop automatically from your account within 5 business days, depending on your card company policy. I apologize again for any inconvenience.
Ill NEVER USE AND COME BACK OR GIVE MY RECOMMENDATION TO MY FRIENDS TO THIS UHAUL STORE IN ******* AGAINIve never seen such unacceptable charge of 484$ for something I didnt even do. The reason of my concern was: I booked a 9 cargo Van yesterday. Everything start well until I paid the rent and after this nothing!! the employee didnt even show up for checking up with me the Van if its OK. None!! I saw a HUGE CRACK in front windshield that I forgot to mention in Uhaul website but when I drove out the store, the lady was in fro... read more
Business response:
Hello *******, I am sorry about the issues you had with the rental charges. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Reserved a large truck to move. Its not available. Offered a smaller truck for MORE money. They did offer more miles so I could make multiple trips. If Im not out of my house in time, I lose rental income.
Business response:
Hello *****, I am sorry about the issues with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
If you have belongings and furniture that you value, I would NOT entrust their care with U-Haul.Im speaking from experience. Moving can be a very stressful time with lots of moving parts and decisions.We originally went with the competition PODS everything went smoothly with PODS the containers were clean and solidly put together to secure the contents. However, we had an overflow of items at the last minute and reached out to the local U-Haul. Big mistake!!Let me clarifywe paid on time each and every month like clockwork fo... read more
Business response:
Hello ******, I am sorry about the issues you had with the **Box. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
THE LOCATION WAS NOT THE ISSUE!! ******** Lumber was great and very helpful!! The problem was with U-HAUL company itself and this online reservation system. I had a reservation for a truck that was not at that location and hadn't been. I was never contacted via phone or email that there was a problem with my reservation before the time I went to pick it up. The person that the ******** folks called said they had called me several times, they absolutely did not!! I had no missed calls or voicemails. Not did I have any other e... read more
Business response:
Hello *****, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Bait and Switch. I made a guaranteed reservation for a 10 truck to move my son from ******** to ******* for ********************* As Im on my way to pick up the truck ********** ****** ** calls to tell me they dont have the truck and send me to another location. They also failed to tell me they switched the reservation to an uncharged 15 truck, which we now have to drive ***** miles. **************** did not care and they had no intention of trying to make this right. Complete bait and switch and no regard for their customer... read more
Business response:
Hello ****. I apologize for your pick-up location and equipment size being changed. Unfortunately, sometimes reservations must be changed at the last minute because the truck slated for an upcoming reservation becomes unavailable for various reasons. This could be from it breaking down or the previous renter not returning it as expected to name a couple. Because your scheduled location changed, you were provided the Reservation Guarantee credit which normally reflects on the card account within five business days. The truck ... read more
Our U-Haul vehicle rental was at the York, ** facility on ********* Avenue. The rental vehicle obviously had not been washed in quite a long time. The windshield was so dirty and unsafe that I used the *************** from my personal car to clean the windshield. There was pre-existing damage on the vehicle and I had to argue repeatedly with the employee to annotate this damage IN WRITING on my rental agreement. Employee just stared downward at the counter, was very indifferent towards me, would not even look up at me, and k... read more
Business response:
**************, I am sorry to hear of your experience. I set up a Customer Action File for you with a Ref# *******. You should be contacted back from U-Haul within 72 hours. I apologize for the inconvenience and we appreciate your feedback.
NEVER USE U-HAUL FRAUDSTERS! An employee at U-haul stole my credit card information to buy pizza after I booked reservations for a truck rental!I immediately filed a police report and contacted my bank to dispute the fraudulent credit card transaction.I also contacted U-haul on several occasions and they assured me that someone would reach out to me.However, it has been nearly one-week and nobody from U-haul has contacted me to explain why their employee used my credit card to buy pizza!!I wasted ********* credit card was st... read more
Business response:
Hello *****, I am sorry about what happened with your card. As a police report was filed, U-Haul will work with the police in regard to this issue. If you have not done so already, we suggest disputing the charge with your card company as well. I apologize again for any inconvenience.
Booked a move with uhaul supplying the movers and ended up having to leave over $1000.00 in grills in ******* because the young kids they sent had absolutely no idea how to pack a truck. Worst thing Ive ever done, I was on a time crunch so I couldnt unload and reload.
Business response:
****************, Im sorry to hear of your experience. Moving **** is a neutral venue and each Moving **** service provider is an independent laborer who is responsible for their own customer satisfaction and level of service. If you wish to file an objection for their service, you will need to contact the moving helper direct. I apologize for the inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is open now. It will close at 7:00 p.m.
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