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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I made (and received confirmation of) a reservation for a storage unit. Several days later I receive a call that the unit I reserved is not available (there were, in fact, two available. They were going to give me a smaller one that was less convenient for the same price. I asked how a unit I had reserved was not available and they said they didn't know. I talked with U-Haul's customer service. The person I talked to was fantastic, but she revealed that for storage units with U-Haul, making a reservation doesn't mean you hav... read more
Business response:
Hello ****, I am sorry about the issue with your storage reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Worst customer service and ********************** experience ever! I had originally scheduled the rental of 3 uhaul box containers to be picked up from ********** and delivered to *****. The boxes were to be picked up from my ********** residence Tuesday 6/6/23 but were not physically hauled away until Saturday 6/10/23. Before the week of this transaction I received a call asking me as a favor to push my delivery date in ***** from 6/12/23 to 6/20/23 due to driver shortages which I was kind enough to agree to. That date came... read more
Business response:
Hello *****, I am sorry about the issues you had throughout your U-Box order. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Absolutely worst experience ever. I would never use UHaul again, for anything. We contracted to pick up our UHaul at a location five miles from our home. Two days before our move, the ********* office told ** we would have to pick up the truck 61 miles from our home and the car carrier, at a seperate location North of the other location about twenty miles from our home. I told them this was unacceptable. They hemmed and hawed and then told me they found a truck rental 18 miles from our home. While not great, much better than... read more
Business response:
Hello *****, I am sorry about the issues you had during your reservation and rental processes. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
35 years ago, I remember moving from ********** to **** with a huge U-Haul truck. It was highly featured with broken radio, no AC, broken gas gauge, and faulty brakes. There is no feeling quite like losing brakes while descending a **** mountain, and plowing through a construction site full of workers at 68 miles per hour (while still in first gear). Thankfully, there were no injuries.Today, U-Haul trucks are in much better condition with cool pictures on both sides. However, the phone scheduling, internet service, and lowbr... read more
Business response:
Hello *******, I am sorry about the issues you had during your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
If I could give it 0 starts I would, this place confirmed our reservation and when we got there they had no trucks. There were multiple people with the same issue. Then they offered to give me a smaller truck that was someone else's reservation. When I expressed my issue with this they refuse service. I tried to cancel since th money had already been taken from my account and they lied and said it had not been taken yet, even tho my account said otherwise. When I called the manager he told me he wasn't in and that it wasn't ... read more
Business response:
Hello *******. I apologize for any issues you had. Unfortunately, I was not able to locate an order under the email address listed in the review. Please confirm the order number this issue pertains to so we can have your concern addressed. Thank you and I apologize again for any inconvenience.
Cancelled my reserved truck on morning of my move. When I called national number, they said they cancelled because they couldn't reach me. They had all my contact info and I had received a confirmation email 2 days before. I learned from my adult daughter that they called her phone (she has same last name and had rented in past) and she told them to call my #. No help was offered, no apology given. A gross error led to a move that required multiple loads in borrowed pickup instead of one load and one drive across town. I wil... read more
Business response:
Hello *******, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Trying to get my privlem solved and all i get is call transfer and bad attirude from employees. ****** at ************** and, although i told her i need to speak with general manager, she kept me for 48 min in hold and then told me he is not there. They are so ****!!!!
Business response:
****************, I am sorry to hear you had an issue at our ************. U-Haul location. You can file an objection at ********************************** and we will follow up on your concerns. Again, I apologize for the experience you had, there's never an excuse for rudeness. We appreciate your feedback.
Never EVER use uhaul. They ****** us in this move. We had a 26 truck and ****** reserved for the move for weeks. They called 2 days ago to tell me they dont have the truck or the dollys available but I can go to *********** (1.5 hrs away) to pick up if I want a truck that big. By the time I called back that truck was gone but they could give me a smaller truck. We had to secure a second smaller truck to make up the difference. We get there this morning and they dont have it. The guy before extended their rental and no one th... read more
Business response:
I'm sorry to hear you had an issue with your U-Haul rental. If your move is completed and you would like to file an objection, you can reach U-Haul **************** at *********************************** Again, I apologize for your experience on your recent move with U-Haul. We always appreciate customer feedback.
Picked up a truck and tow dolly. They offered to hook my car up to the tow dolly, but they didn't put the strap on the front right tire properly. Went to check the straps at the first stop for gas, and it was no longer on my tire, had ruined the tread on my tire and was tangled on parts under my car. It took over 2 hours to get roadside assistance to come out and untangle it. Now after already shelling out over 2 grand for the uhaul I need to buy a new tire because of their negligence.
Business response:
****************, I'm sorry to hear you had an issue with your U-Haul rental. If you need to file a claim for a loss, you can submit a claim at ************************** Again, I apologize for the experience you had during your recent move with U-Haul. We appreciate your feedback.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is open now. It will close at 7:00 p.m.
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