This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
When you are moving, you ***************** and help for moving day. U-Haul doesn't understand the meaning of "reservation." They didn't have a much-needed appliance dolly that I'd reserved, and they didn't care. I brought the truck back early because I'm a small woman and there wasn't much I could do. My receipt shows a charge for bringing the truck back late, when I actually brought it back 3 hours early. Additionally, there is a cleaning charge which can't be valid. Also, there is a $60+ deposit that no one told me about. ... read more
Business response:
Hello *****, I am sorry about the issues you had with your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Waiting in a really bad part of town with a broken down 20ft Uhaul with a 2 year old. Have been waiting for 4 HOURS!!! Each time they give an eta they call back with an update and they say they are getting another person and double the wait time. Still sitting in the side of the road with my 2 year old. Absolute WORST customer service and business processes ever experienced and Ive been in the food industry before. The most grueling experience with any company hands down. FIND ANY OTHER WAY OF MOVING!!!!
Business response:
Hello ***** I am terribly sorry for the issues you had during the rental. I reviewed the existing complaint for this issue and management has already reached out to the contract holder. I apologize again for the inconvenience this created for you.
Emergency roadside assistant claims a 24 hr immediate response when it actually takes over 2 hours to respond. Filing a claim online can go hours unread and without communication despite their quick to update promise. You can call to talk to a robot animation for 8 minutes only to be told there are no representatives to help, but theyll call you back in 45+ minutes. Only to receive the call back and be immediately put on hold for another 15 minutes. The operator is condescending and lazy for an emergency response. With such ... read more
Business response:
Hello ******, I am sorry about the issues you had trying to contact Roadside Assistance. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I recently rented a uhaul truck for my move; from the Indian market ********** location at ********************************************************************. When I got to the location to pick up my rental I found a homeless man sleeping in the unlocked cab of the vehicle. I didnt know what to do at first seeing as how the location wasnt open up yet. I took some pictures then I tapped on the driver side of the truck. He woke up after I tapped 3-5 times. He was reluctant to leave at first then he said he would come out. He... read more
Business response:
Hello *****, I am terribly sorry that happened. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Reserved a truck, spent a week planning and three days packing, and these clowns called me hours before pickup to tell me that there are everything has been booked up for weeks, but I could drive across town to a terrible neighborhood and pick up a different truck if I wanted. It's not somewhere I'd feel comfortable leaving my car for two days.I feel that it was intentional that they waited until Saturday when all of their competition was closed so that I would have no other options. Their website, for some reason, showed th... read more
Business response:
Hello ***, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Lied about the amount of fuel in truck and lied about what time the truck was returned to store in order to overcharge. I have proof.
Business response:
Hello Aldo, I am sorry about the issues you had with the rental charges. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Reserved a ***** at the location ************************************************************************. We had access to the box listed for 3 days. Each day, we confirmed reservation of times to access the box. The first day, the path to the containers was blocked by trucks. The second day, the box wasn't pulled out of the warehouse for our reserved time. The third day, our box was gone. We were informed the box was shipped to a different location.First, the manager there tried telling us our access was up on the third da... read more
Business response:
Hello ******. I am terribly sorry for the issues with accessing your U-Box. Unfortunately, I was not able to locate the order using the information provided in the review. Please provide the name and email address listed on the rental so I can have the appropriate management team address this issue. I apologize again for the inconvenience this caused.
I made a reservation for auto transport inside at a uhaul location. I explained how I would need someone there to assist me. Uhaul called the day before to confirm in which I confirmed with them that I needed someone there to help me. The lady reassured me that someone will be there to help. Well after driving 45 min away to a Uhaul that they wanted me to go to there was no one there to help. The location was a U Stor It place. Their employees was AMAZING! ********* went above and beyond to help me. She tried to get a Uhaul ... read more
Business response:
************, We are sorry for the lack of service you were provided by our regional manager. I have forwarded the information you provided to our President for the regional office for further follow up and corrective action taken as needed. We want to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul. Im happy to hear our dealer was able to help you. Thank you for your feedback. I hope you will allow U-Haul to serve you again in the future, I know we can do better.
I saw that the average BBB rating for the UHAUL - **************************************************** is **** stars out of 5, and that was from almost 500 review ratings! Well let me add to it!!I drove up to the Propane Filling station and followed the orders on the sign to push the Button for the Buzzer. After 15 minutes of waiting, I went inside to find no other customers there and 3 employees behind the counter. The two older employees (1 man, 1 woman - about 50 years old) were working on computers and a young girl (abou... read more
Business response:
********************, I apologize for the lack of service experienced at our U-Haul store in ******. I have directed the information to our GM for further review and corrective action as necessary. We appreciate your feedback.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com