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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I am writing after a whole one week of the horrible incident as I fell sick from the experience. I am a 50plus single woman. I had rented a 26 footer a couple months ago in *******, **. I flew from LA to ******* on July 21st. My mover / friend picked me up from ******* Friday morning and we drove to *******. We were just about 2 hours late. When we reached the Kansas St, ******* location, the staff there pretended to be surprised and gave us the direction to ****************. She told me the Truck was there. It was 110degree... read more
Business response:
Hello Uma, I am sorry about the issues you had trying to get your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
You make a reservation in advance. You hire a moving crew. Uhaul rents out its rsvpd trucks so when you arrive for the reserved pick up(with your paid moving crew waiting) they dont have truck/truck size you rsvpd. Its like airport car rentals We have your midsized reservation but were out of mid-sized. They offered for us to drive to another location with a truck which was 60miles away in ***********! Thats 120miles round trip, and lets not forget the current ** gas price of $6.50gallon(its July 2022). We were expected to e... read more
Business response:
Hello *****. I apologize that happened with your reservation. Unfortunately, I was not able to locate the reservation using the information in the review. Please provide the name and email address listed on the order so we can have the appropriate management team address this issue. I apologize again for the problems this caused you.
Upon returning truck they charged a cleaning fee. Accused me of smoking in the truck. Which I did not.Took less than 5 minutes to clean the inside cab. I stayed and watched and took pictures. Before and after they cleaned. Made claim because they would have owed me money back and this way they make money.
Business response:
Hello ******, I am sorry about the issues you had with the rental charges. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Absolute scam of a company and no guarantees. We waited two extra days for them to honor a reservation for an auto transport and they are now giving us a run around saying it wont be available for another day. We are screwed with our move and we cant even get ahold of anyone.
Business response:
Hello ******, I am sorry about the issues you had with the auto transport reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I rented a pick up truck from Uhaul in *****, **. I parked my car and checked in and left in the pick-up truck. I drove 90 minutes to pick up wood for a home project, but got a call from uhaul about 20 minutes away from my destination. They said that my car was blocking something and they were going to tow it. I had parked between two other cars and explained that I was almost 90 minutes away. The employee accused me of lying about how far away I was. I told him I would turn around (without the wood) and come back. He said t... read more
Business response:
Hello *********, I am sorry about the issues you had during your rental. Your concern has been documented in the existing complaint. Upon review, this issue was already addressed directly with you. I apologize again for any inconvenience.
This company has no business operating. A reservation is a reservation- when it says Reserved it is reserved but not with Uhaul. They seem to have a completely different idea of what that means. Only reserve a Uhaul if you enjoy having an already stressful move made absolute h*** by being notified a day in advance that there is not one Uhaul truck of any size available within 50 miles of your location. Lost a customer for life- and Ill be happy to tell anyone else I meet all about this insane experience.
Business response:
Hello ******* I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Would give 0 stars if possible. My family has a cross country move from ******** to ********* this weekend (7/31/2022) that we booked a reservation for three weeks ago (7/10/2022), with the rental pick up scheduled for Sunday. I understand its end of month, but its for job transfer with hard set dates. We were notified today (7/29/2022) that there are no trucks available within a 300 mi radius. According to your regional coordinator office, such a notification is all you need to do per your policy. When pressed, the rep kept... read more
Business response:
Hello ********* I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I want to share my horrible experience with U-Haul boxes order I placed back on 5/31/22 for my family house move from ******** ** to ********** **. I have ordered 3 containers - order #********. It's a 7K ************ My complaint is about the poor service ************** I had experienced dealing with U-Haul. Here are the facts: 1. Containers delivery was delayed for 2 critical days in ******** **. I received a call on the delivery day (6/19) with a rude operator telling me that i405 is closed & they have learned it from the... read more
Business response:
Hello ****, I am sorry about the issues you had with your U-Box order. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
We organized a Uhaul truck one month in advance of our move across the state. They called me at 7:40 am the morning we were to pick up the truck and said they did not have a truck for us until the following afternoon - and a 1.5 hour drive away from our house and the original pick-up location. NO GUARANTEES with this company. Five people had arranged time off and schedules to help us with this move. U-Haul offered me no financial benefit for the delay, and no other options of trucks to rent. We had less than 12 hours to come... read more
Business response:
Hello ******, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open at 9:00 a.m.
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