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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
We have used UHaul several times and have always had some type of issue, but this time around we are frustrated enough to write a letter of complaint. We scheduled a truck for pick ** on 8/3/22 in our area in **. My husband goes to get the truck and is told that he has to go to go 35 minutes away as compared to 5. He gets there, the truck is not ready and they don't have any of the pads that he ordered...NO pads at all! They tell him to come back so he does and still NO PADS! All of this is slowing up the entire packing proc... read more
Business response:
Hello *****, I am sorry about the issues you had with your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
My mother in law was treated horribly was told she couldn't rent their U-Haul because she knew me because my account was flagged 5 years ago. She has nothing to do with me. The guy was extremely rude and told her he could could what ever he wanted to and his boss wouldn't help us either. I would never ever treat my elders like that and to be so mean and rude. I will let all my friends and family know since they know me they are not allowed to rent a U-Haul!
Business response:
Hello ***, I am sorry about the issues your mother-in-law had. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I made a reservation online and did not receive things I requested in my reservation. I requested a furniture dolly for my apartment to move furniture but they gave me a utility dolly. But I will still charge the money. The truck I rode in had no air and when customer service was contacted no one answered the phone to two days later when they done a call back. The storage unit I requested from Uhaul had water damage mattresses sitting out front and a leaking roof. The second floor of the facility cannot be accessed except fo... read more
Business response:
************, I am sorry about the issues you had with your truck and storage orders. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Took money for hitch for truck in October, could not do because refused to drill holes for the hitch they sold me. Trying to get me money refunded form them nothing but put on hold for hour and half four separate times to get hung up on. Do not purchase a hitch from them they do not stand by their product and customer service is terrible, will get mt refund close to 550$!!!
Business response:
Hello *****, I am sorry about the issues you are having getting a refund for the hitch. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Total rip off being charged for extra mileage that I didn't use, return said vehicle with the same amount of gas and a day later $17 charge for 2 gallons of gas. In addition my credit card was charged an additional $54.91
Business response:
Hello ********, I am sorry about the issues you had with your rental charges. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Well everything started off great. The boxes were great, loved that we got lots of free blankets and the lady at the local office was wonderful. Then our boxes shipped and that's where everything fell apart. First, we did NOT receive any notification that our boxes had arrived at our new location and when I called to find out where they were I was told they were on hold because we needed to pay the shipping fee, which we were never informed of. Now they are trying to charge us almost $2000 more for shipping the boxes than we... read more
Business response:
Hello ***, I am sorry about the issues you are having with your U-Box shipping rates. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Recently experienced my first big disappointment with U Haul. After six successful uses of a one-way reservation, a long-planned move blew up this past weekend. A one-way trailer reservation -- confirmed and paid for the day before -- was not honored. The entire episode started with long lines and very few counter service reps available to work with customers. Multiple customers with reservations were told equipment was not available. After multiple hand-offs to several customer service reps, the ********************** **** ... read more
Business response:
Hello *******, I am sorry U-Haul was not able to fill your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any issues this caused you.
I made a reservation online for a UBox, it's U-Haul's version of a POD - you load they drive it... I made it online 3 weeks ago. I got a confirmation number. I called and spoke to a representative and confirmed that I did everything right. Which I had not, and he fixed it. It was supposed to be delivered today. I called again 7/25 to confirm because even though I had an email confirming what the gentleman and I spoke about I wanted to hear someone say it. The lady confirmed by delivery date of 8/1. I asked what time will it ... read more
Business response:
Hello *****, I am terribly sorry you had such a bad experience with the **Box order. There was already an existing complaint about this issue which was resolved after you spoke with the Traffic Control Manager about what happened. I apologize again for the inconvenience and frustration this caused you.
1 star is a generous rating and this location doesn't deserve it. This location and the staff here truly have no business operating. I made a reservation a week in advance for the only available slot in Austin * pick up for 7/30 at 6:30pm. I checked in online since the reservation claimed it would "cut my time in half". This location has operating hours on Saturday until 7pm. I showed up 45 minutes prior to the supposed closing time only to find out the staff had locked its front door, not allowing me and a multitude of othe... read more
Business response:
Hello *****, I am terribly sorry about the issues you and your boyfriend had trying to get the rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open at 9:00 a.m.
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