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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I rented a U-Haul Motorcycle Trailer on July 12th. I had made it approximately 45 miles when the trailer came off the hitch causing nearly $7,000 worth of damage. The person that hooked the trailer up, did not tighten it all the way down. I was stranded on the side of the interstate for an hour before I could get someone to help me. The person that came to help, wasn't even with U-Haul. I could not get in touch with U-Haul's roadside assistance via phone or online. When the person that helped put the trailer back on the hitc... read more
Business response:
Hello *******, I am terribly sorry this happened during your rental. I forwarded this information to Repwest to address directly with you. I apologize again for this issue.
I rented a pick up after being in a accident with my truck, I needed another day so I was charged $68.00 for a $39.00 a day truck plus .69 a mile, then I accident left several hand tools in the door pocket, returned the truck on Sunday. I spent hours trying to call the local office to advise on my tools and keep being sent to another state, after work I went to the office and explained, they said no tools was there, bottom line dishonest employees, and poor management, dont rent from these crooks.
Business response:
Hello *****, I am sorry about the issues you had with the rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I wish I could give 0 stars.We showed up at our scheduled pick up time, only to find out they did not have the trailer we reserved. They expected us to drive 3 hours out of our way to a location that had a trailer.This ruined our move and cost us 100s of dollars and we didnt even get an apology.I will never use Uhaul again.
Business response:
Hello *******, I apologize U-Haul was not able to fill the reservation based on your preferences. Unfortunately, I was not able to locate the reservation using the name or email address listed in the review. Please confirm the name and order number. Thank you and I apologize again for this issue.
i reserved a 15' truck online, over a week in advance. received confirmation email stating that i would be contacted by a representative by 6pm the day before. there was no such call. the morning of, i take the initiative and call the **** number. they transfer me to reservations, and after i give them my reservation number i am put on hold UNTIL THEY HANG UP ON ME ! i call back and they tell me there is no truck for me. i ask, what do i do ? and they say to go pickup a truck from a location 2 hours away from me. i tell them... read more
Business response:
Hello ******, I apologize for the issue with your reservation. Unfortunately, I was not able to locate your reservation using the information in the review. Please provide the name and email address listed on the reservation so we can look into this issue further.
In summary, the 'reservation guarantee" was messed up and I called to get them to fix it. I was distressed about it on the phone so a very nice employe sweetly asked if I wanted to speak to a manager and transferred me. ***** said she didn't see what mistake was made and what I was 'all upset about'. She said she had no responsibility (I find out later that I was owed $50 for this error.... That's what she should have said to me.) I said you are so rude, that the other person I spoke with was so nice. And she said, well, you... read more
Business response:
Hello Kyana, I am sorry about the issues you had with your reservation and how it was handled. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I am absolutely disgusted with the customer service I received today! I brought my vehicle into the U-Haul store in ********************** (**** ***********, ***************, ** *****) for my scheduled appointment to install a hitch for my bike rack. I dropped off the vehicle at 2pm, and the guy that I dropped it off to said the car will be ready in an hour and a half tops. He confirmed again that it would be ready in an hour and a half, before I left. I walked back to the store two hours after I dropped the vehicle off, and... read more
Business response:
Hello *******. I apologize you had a poor experience. Unfortunately, I was not able to location the order using the information in the review. Please provide the order number and name listed on the order so we can have the appropriate management team address your concerns. I apologize again for these issues.
I would give it negative stars if I could. They are absolutely horrible, they say one thing and do another and when you call customer support they deny everything and blame you even though its their staffs fault. There is no due diligence. They say your conversations are recorded but they dont refer to them even though you ask them to to confirm that their staff was in the wrong. They all say different things and regardless of their inconsistencies no one in their staff is held accountable and no refund is made. The worst th... read more
Business response:
Hello *****, I am sorry about the issues you had with your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I am furious with UHAUL. The day before we were supposed to pick up one of our trucks in ******* **,, they didn't have it at the location. So they switched to another location 2 HOURS away!!!!! Mind you I've called UHAUL 8 times already! I told the rep, just leave the one in ************** and I'll figure it out. She said ok I'll leave your reservation there, even sent an email confirmation. I called again to confirm, about an hour later, THEY GAVE MY Reservation AWAY!!!!!! What the hell! They gave me a new location that's a... read more
Business response:
Hello *******, I am sorry about the issues you've had with your reservations. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
My family rented a 26 ft and a 5X8 trailer to go to **** from ********. Yes we ended up having to pick it up almost 40 minutes away from the original pick up location BUT the area manager guy ********************* gave us an extra 100 miles for the inconvenience. But sadly we have issues with our personal vehicle being towed on a tow bar and then my husband suffered from heat exhaustion that we didn't get to go YET. So I called **** and he was the coolest man to help us thru this. He reimbursed us our money and when we do at... read more
Business response:
Hello ***, thank you so much for taking the time to share your experience. I hope your husband is feeling better! If we can assist with anything else, please let us know.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is open now. It will close at 7:00 p.m.
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