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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
How can I be forced to leave a one star when they deserve zero. Our family rented a U-Haul 26ft truck from ***********, ** to ******** and it nearly killed me and my family. They knowingly gave ** a truck with faulty breaks that leaked out and could of killed us. After contacting U-Haul they chose to do nothing. Im deeply disappointed and need to make renters aware. I usually rent from Budget and should have stuck with them. At least they would have not put our lives on the line knowingly. Please be AWARE!!
Business response:
Hello ********* I am sorry about the issues you had with your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
If I could give them a minus it would be a -10 Hears my 2 Nightmare episode with in a week.I'd first like to make it known that I've been (at least until now )a loyal customer of ********************** for over 35years In ***************** Side.My Nightmare started on June 6th 2022 I rented the trailer for the 2nd time due to the first rental reservation ********the roller ***** off and the cable snapped off and were not able to even make a full move.So going back to the 6th of June, I should have known it wouldn't be a good... read more
Business response:
Hello ****, I am sorry about the issues you had with your rentals. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Ubox by Uhaul Warning!!! Nightmare continues. So we settled on getting a ubox from uhaul for our move from ********* ******* to *********************. It was easy and straight forward I thought and big company, what could possibly go wrong??? I didnt figure that big companies like them dont really care that you are sleeping on the floor and just slap a $50 delay fee and say well we are compensating you on your delay heres $50. Dont care that you need to **** for food or that your basic necessities were packed on those boxes.... read more
Business response:
Hello ********, I am sorry terribly sorry your U-Boxes were delayed and for the problems it caused you. I reviewed the existing complaint file for this issue and see it was already addressed. I apologize again for any inconvenience.
I rented a vehicle to pickup in ***********. There were none available and I was informed an agent will call. An agent did not call. I called UHAUL and was told to pick up a vehicle 77 miles away using the mobile app. This did not go well at all. When you are using the mobile app you have to do live verification. They ask you to list (2) alternate so they have alternate numbers in case they need to contact you. Well they seem to conduct a background check using the number you give. They flagged me based on the actions of ano... read more
Business response:
Hello *******, I am sorry about the issues you had trying to get your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
They are horrible!! This was uhaul in ******* *******. They delivered my 2 containers to my condo and my TV was damaged as soon as I opened the container doors my tv was already on the side of door in between the door and the boxes. It flew out and broke from inside. When you plug it in millions of cracks. I report it and I get a respond as oh put a claim in and of course their insurance company Did deny my claim. Uhaul ***** and their customer service is horrible too. The one thing good about uhaul is renting their trucks t... read more
Business response:
Hello *****, I am terribly sorry your personal property was damaged. We contacted Repwest on your behalf and were provided the following information: For this matter, you claimed damage to personal property upon receipt of shipped U-Boxes. Investigation suggested damages were a result of improper packing / shifting of cargo per the interview, and with no damages being noted on executed receiving BOL, nor any observed to rented containers. ****************** agreed with coverage disclaimer as damages resulting from improper p... read more
Be warned. DONT USE UHAUL. I booked really early (2 months) to ensure a close location (within ******** where they have lots of locations) They then had me drive 80 miles to get the truck. 80 MILES EACH WAY. It took me 6 extra hours (had to rent a car, drive to the 80 miles to the pickup spot, taxi to the car rental place to return the car and then drive 80 miles back so I could start loading the truck). And then I still had an 18 hour drive to my destination. They originally said they assign vehicles based on the reservatio... read more
Business response:
Hello *****, I am sorry you had to travel to pick up your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
When are you going to address the numerous customer issues that are occurring at the ********************** ********************************* **************** location. I just rented a truck there and was over billed for the mileage. How does 38 miles become 171 miles when I drove from the location to ******************* in *********** and back. I noted on the checkout that the mileage and fuel was incorrect and brought it to the attention of the customer service person ***********************. She said she corrected it in t... read more
Business response:
Hello *****, I am sorry about the issues you had with the charges. I reviewed the complaint that had already been created because of this and see a refund for the overage charge was processed. I apologize again for any inconvenience and concern this caused you.
Uhaul messed up my reservation 3 times. Once on the original reservation when I changed my payment method and the truck was randomly removed from my reservation. The second time they reserved the wrong time. The third they reserved a truck that wasn't available. The second and third times were both within 12 hours of my original reservation time. The scheduling system is terrible. The customer service was ok, but the reservation system is a mess. I was told the lady who made the reservation the third time didn't even work fo... read more
Business response:
Hello ****, I am sorry about the issues you had with your reservations. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
We booked a 26-foot truck 7 weeks ago for a move from ******* to the maritimes. One day before our moved were being told that only a 20-foot truck is available! We are willing to compromise by adding a trailer but we keep getting hung up on by uhaul representatives. This is completely unacceptable! To leave your customers high and dry like this is atrocious!
Business response:
Hello ********, I am sorry about the issues you had trying to get your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open tomorrow at 7:00 a.m.
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