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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
U-Haul has refused to honor their Buy Back Guarantee. U-Haul store staff was threatening, rude, and intimidating forcing me out of the store while refusing to provide a refund despite providing them with my order number, receipt, and identification. Customer support and store manager have all refused to help or provide a refund. U-Haul is now in possession of my boxes since they were left on site as I had to leave the store promptly when they forced me to leave. U-Haul refuses to provide a refund. I request they preserve the... read more
Business response:
Hello ******, I am sorry about the issues you had trying to return your unused supplies. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
My fianc and I rented a 26 ft uhaul request storage the phone rep told us multiple times the first month will be free. That was not the case upon our arrival coming from Washington to ******* we were told we were not able to get the storage unit free of course we called corporate only to get the run around they promoted false advertisement at our expense there is no where on your website or the contract that states if the facility is at 90% capacity you will not honor the promotion I will never use uhaul services again worst... read more
Business response:
Hello *******, I am sorry about the issues you had with your storage reservation. Your concern appears to have been addressed already, but if that is not correct, please feel free to reach out to us again. I apologize again for any inconvenience or concern this caused you.
I was disrespected by a manger at the location at ******************* this incident occurred at approximately 930 am I called at 845am to see if their was any available u-haul trucks available and I was hung up on 4 times and I had to get up off my couch and drive all the way to the u-haul place just to get helped which I should not had to do when I arrive I was approached by the manger saying he was going to help me but when I expressed my concern he began to yell and scream at me and said his staff wasnt in the wrong for h... read more
Business response:
Hello ********, I am sorry about the issues you had while trying to make a reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
WHAT DO I THINK BESIDES THEY **** HOW DID THEY EVER GET AN A+ RATING I WILL NEVER KNOW UNLESS IT STANDS FOR AWFUL..I ORDER ONLINE AND PAID EXTRA FOR NEXT-DAY DELIVERY A WEEK LATER AND AFTER THOUSANDS OF ME CONTACTING THEM I HAVE GOTTEN NOTHING AND THEY ARE SO STUPID THEY CAN EVEN CONTACT A PERSON BACK BECAUSE THEY HAVE YOUR MONEY THEY DO NOT GIVE A ****..I HAVE TO CONTACT MY BANK LET THEM KNOW I DID NOT RECEIVE MY PRODUCTS AND HAVE CONTACTED THEM NOW ALL I WANT IS MY $67.00 BACK..IT MAY NOT BE A LOT TO THEM BUT TO ME IT IS..... read more
Business response:
Hello *****, I am sorry about the issues you had with your order. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Horrible phone app!!! It was very user unfriendly and could not upload information and photos it requested. Then I went to the chat feature and instead of addressing my issue, they just sent me a ******* link to show me what I had already done. This happened both while trying to pick up my truck in PA and when I tried to drop off the truck in OH. The app is designed poorly, did not work correctly and the service was abysmal. Horrible, awful app!!!
Business response:
Hello *****, I am sorry about the issues you had with the app during both the pickup and drop off process. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
first of all I think that this paticular location *****, only because of the costomerer srvc, I hate being racial profiled, lied to and bamboozeld for a couple of extra bucks, I first went to this location, rented a pickup truck, my spirit already did not feel the vibe, they had to use there phone to scan and take a picture of my ID, there wrere hidden charges that were not explained, the truck was nasty, here it starts, the truck was two notches from being empty, the lady told me that it was a quarter of an tank almost half... read more
Business response:
Hello ********I am sorry about the issues you had during your rental. I sent you a separate email requesting additional information so I can have the correct management team address your concerns. I apologize again for what happened.
This location let individuals open up storage units in my name. They allowed a woman who used my ID card to open a unit with my information that had been stolen. When I went to their store, the manager was rude, dismissive, and unprofessional. On more then one occurrence, he spoke very inappropriately to the employees and blamed them for the fraudulent account being made. The manager acted very sketchy and it resulted in me wondering if this is something they allow to happen. I had begged and pleaded for assistance with gett... read more
When I reserved my unit I selected one of the many ******** ** locations offered for the equipment I needed. The day comes around and Ive been informed I can pick up in ********. Now, confused over this issue, I contact Uhaul and look for more information on why I am driving an hour the opposite direction of the state I am moving too. After hearing the explanation I ask the agent does any of that make sense to you? To which she pauses for a while before stammering now that I work here yes it does make sense to me. This is su... read more
Business response:
Hello ******* I am sorry about the multiple issues you had. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Uhaul didn't have keys for the truck I was on time to pick up. In order to complete my move I had to drive to *********, ** in a snowstorm. I tried to get uhaul to connect me to the store in ** so they would know I was arriving, but they refused. Luckily my second truck didn't get rented out because they didn't know I was coming. I had to wait for them to prepare the truck. My moving help cancelled on me because I had to pack the truck later than I had planned. I was told I would have to pay more than the price corporate gav... read more
Business response:
Hello *******, I am sorry about the issues you had with your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open at 7:00 a.m.
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