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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
U-Haul FAILED to pick up my **Box on the reserved date. The confirmation links in the emails U-Haul's system sent me all went to Error pages so I couldn't see or make any changes. I tried calling and spoke with 4 different representatives all told me different things (the driver left early, the driver had a personal day, the system doesn't show your pick up reservation, etc.) No one seemed to be able to make changes to my order at the time, so the **Box that was set to be picked up on 2/5 is still sitting there the street fo... read more
Business response:
Hello *****, I am sorry about the issues you had with your U-Box order. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I rented a trailer from a location in Kingsman AZ. I pointed out damage and was told all equipment is checked at processing, the trailer is fine. That very next day the tire was flat and I was stuck in the freezing mountains of ******** during a storm because of it. Uhaul then informed me it was my fault because i had not purchased their additional insurance, I was stuck for days. I had to pay out of pocket for a private tow. This experience made me lose all faith in this company. I will never use or recommend uhaul again.
Business response:
Hello *****, I am sorry about the issues you had during your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
In November 2021, I was scheduled to rent a truck and tow bar for pick up in *******, ** for a one way trip to *******. Received a call to pick up truck in ********* and the tow bar in *********. Do you own a map? I had to get a friend to drop me off in *********, drive to Long Island City to the storage unit to load truck than back to ********* to pick up the tow bar and load the car. The comment made to me because I was upset was, it is picked up at the closest U Haul available. With one day notice?Drove to ******* and cal... read more
Business response:
Hello ***** ****, I am sorry about the issues you had during the rental. Your concern has been documented and a refund was submitted for approval. Normally refunds take upto 5 business days to reflect on your card account. I apologize again for any inconvenience.
Incredibly unreliable. Promised me a car hauler right up to the day of my move then called me and told me they didn't have any available. I couldn't find any alternatives on that short of notice and had to sell my vehicle at a big loss. Never use this bunch of knuckleheads again.
Business response:
Hello ******, I am sorry your reservation was not able to be filled. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience this caused.
Uhaul provided me with their site of movers through movinghelp.com. They insisted they were legitimate companies and ensured nothing but a positive experience. We hired movers that stole a jar of money my kids saved for 6 years for a big family vacation. This jar contained over $5,000. Uhaul will not help and tell me its not their problem. I now have to tell my kids that their money they saved for years has been stolen. Our local PD was called and they advised the companies that uhaul provided are not even registered compani... read more
Business response:
Hello ***** I am sorry to hear about the missing coins. Your concern has been documented and forwarded to the Moving *************** team to address directly with you. I apologize again for this issue.
My mother is renting a truck from this sorry excuse of a business. On two occasions, she asked to use my card to pay for an extension on the truck. We were both present on the phone, I authorized those TWO one time charges. Never gave my name, because they were supposed to just be one time charges. Those two charges were posted on my account, Dec. 28th and Jan. 5th. Fast forward to Jan. 8th, my card is charged for a third time. I never even gave these people permission to save my card information. Never gave them authorizati... read more
Business response:
Hello ****, I am sorry about the issues you experienced. I sent you a separate email requesting additional information so we can have management address this issue directly with you. I apologize again for any inconvenience.
This is such a piss-poor company and its sad to say but it is the truth. I scheduled a rental with them and first of all, the rental was very difficult to locate and did not provide any clear instructions on where to find the vehicle. I had to contact U-hauls customer service and explain to them the issue with finding the truck. Secondly, the rental came with a disc-padlock that wouldnt unlock the back of the U-haul where we had our belongings. At first, they tried to charge me $175.00 just to have someone come out. Then I h... read more
Business response:
Hello ***, I am sorry about the issues you had during your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
12/03/2021 i returned a uhaul rental to a Uhaul dealer @ Payless Storage #3 Trinity ******** in *********, ** and was racially profiled, almost assaulted and called the ** Word by an old white male employee. There were no exchanges of words. First time in *********, **; i dont know this individual and this man treated me like c*** I had been doing buisness off and on for almost a decade in various locations in various states and never had a problem. I sent Uhaul corporate customer relations an email about the incident and th... read more
Business response:
Hello ******, I am terribly sorry about what happened. I documented the information you provided and forwarded it to the appropriate management team to address directly with you. I apologize again for how you were treated.
U'Haul is absolutely horrible. They have lied, manipulated, and overcharged us every step of the way. We have filed a complaint with the attorney general of ** regarding U'Haul and hope that this company is seriously looked into for lies and deceit. I recommend that no one ever use their services or U'Haul boxes, especially when moving out of state. Also, do NOT use the movinghelp.com. They will lie about costs and will cancel the order without any warning.
Business response:
Hello ******** I am sorry about any issues you had during your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open at 7:00 a.m.
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