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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Reserved a 4x8 days in advance, arrived and they only had a 5x8 trailer and the business was closed the next day so we had to take it or get nothing. Called Uhaul and they wanted us to drive over an hour each way to swap out the 5x8 for the 4x8. When I explained we did not have time to do that the day before we needed to leave town, the customer service person disconnected the call- hung up on me. All of the horrible reviews are accurate when dealing with their corporate team.
Business response:
Hello *****. I am sorry for any issues this caused you. I sent you a separate email asking for more information about the rental. I apologize again for the inconvenience this caused you.
Rude and unprofessional. Waited 30 minutes for propane and was told to come back later she is busy with a customer. I'm a customer too
Business response:
Hello *******, I am sorry about the issues you had trying to get propane. I sent you a separate email requesting additional information. I apologize again for any inconvenience.
If I can give this Location a "Zero" Rating, I would! I have been utilizing Uhaul for all of my moving needs for as long as I could remember, but this last experience with this Uhaul was an eye opener that you get what you get for, and in this case is an inexperienced Management Team, and not the employees, but definitely the Manager on this particular day. Unfortunately, I did not keep his business card, but RENTER BEWARE. On this particular day, I came in to rent my vehicle at a Uhaul location at **************************... read more
Business response:
Hello ******, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Horrible experience very costly experience will NVR USE UHAUL AGAIN
Business response:
Hello ***, I am sorry about the issues you had with your rental. I reviewed the existing complaint file and it appears you spoke to management after this BBB review was submitted. According to the notes, the issue was resolved. If that is not the case, please let us know so we can have the appropriate management team contact you to address this directly with you. I apologize again for any inconvenience.
I the u haul located at ********************************** I rented a box truck and had left my vehicle at the store. My vehicle was broken into and the workers didnt do anything to assist me. I called the headquarters ****************** They didnt do anything to fix my vehicle or anything of the things that was stolen. I have a police report and pictures which I sent to *******************************. I really need my vehicle fix I cant drive it.
Business response:
Hello ********, I apologize that happened to your vehicle. I have forwarded your information to Repwest and asked them to look into this for you. They should contact you to address this further. I apologize again.
This is the worst customer service representatives I've ever seen. I interacted with 7 different people who gave me 7 different explanations for not reserving a vehicle that they promised. Then they had me driving back and forth to the office ensuring to me that all has been corrected. This NEVER happened. Their sorry attitudes were nauseating and caused me to not be able to spend Thanksgiving with my family. I will NEVER use U-Haul moving for anything anymore. Likewise, I will tell EVERYONE about the ridiculously unprofessi... read more
Business response:
Hello L.S., I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
After reading the reviews it seems too common - I reserved a truck way in advance to move out of state and they called two days before I was supposed to pick it up to say the truck isnt available at that location. They indicated a truck was available 30 minutes away, and while I wasnt happy about it, I accepted. Then, the day before I was supposed to pick up the truck and received ANOTHER call indicating the was no longer available at THAT location. Of course Im not going to drive 1.5 hours to pickup a truck, so I cancelled ... read more
Business response:
Hello ****** I am sorry about the issues you had with your reservation. I submitted the Reservation Guarantee credit to the card on file. You were sent a separate email with the details of that credit which normally takes 5-7 business days to reflect on you card account. I apologize again for any inconvenience.
I made U-Haul reservation on September 16 for pickup on October 30 at *************************************** of a twenty-foot truck for one-way rental to **************, ****.The reservation was for a 20-foot one-way truck for 4 days and 804 miles, including Safemove and Safetrip damage coverage for $77.00. I also rented 24 furniture pads for $20.00, a utility dolly for $10.00, and an appliance dolly for $12.00. The subtotal came out to $1,874.00. I called back twice in the following weeks as the date of our move approached... read more
Business response:
Hello *****, I am deeply sorry about your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for the issues this caused.
Uhaul is the most unreliable, unscrupulous horrible company in the US. They lie whenever anyone picks up the phone-which is never. They never have the equipment promised, send their customers on wild goose chases-they add enormous amounts of stress to already stressful situations. Avoid this company completely.
Business response:
Hello ***, I am sorry about any issues you had with your reservation. Unfortunately, I was not able to locate a rental or reservation using the information provided in your review. I sent you a separate email requesting additional information so we can have your concern addressed. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open tomorrow at 7:00 a.m.
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