This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
No way this location be that bad, right?.... WRONG!! I reserved a 3 day 5x9 trailer with ramp rental on Aug 24th. I returned it late on Aug 27th after closing because I got caught in ******* traffic on the trip back.The return lane had too many trucks/trailers already in line so I pulled to the side and dropped the trailer off. I tried to check it in using the app but the UHaul mobile app was not working so I left it and called the next morning and INFORMED THEM and they STILL didn't check for the trailer in! Now I fully exp... read more
Business response:
Hello ********. I apologize for the issues with the return charges. I reviewed the existing complaint file and see a refund for the extra days was processed on 9 Sep 2023. Normally refunds ************** five business days. I apologize again for any inconvenience and if we can assist further, please let us know.
I'd give less than 1 but I can't figure out how to do that. Rented a storage locker with them. 32 days later the locker and 2 others with a 3rd attempt. Over 20k of losses later I receive notice that says they are not responsible for the losses. Refused to refund my rental fees. Won't return my calls. It really appeared to be an inside job. Renter beware.
Business response:
Hello *****, I am sorry about your storage unit. Your concern has been documented and forwarded to the appropriate management team to address directly with you. You should also reach out to Repwest at ****************. I apologize again for any inconvenience.
In general, my experience with U-Haul was terrible.I initially called to book a 4X8 trailer for the purposed of moving my daughter to university residence. When I inquired about the warning on the website that reservations could not be guaranteed for my desired pick up location, I was advised that all trailer rentals have that warning and that a suitable replacement/location would be supplied should U-Haul not be able to fulfill my request.Two days prior to my pick up time I rec'd a phone call informing me that a 4x8 trail w... read more
Business response:
Hello *****, I am sorry about the issues you had with the rental process. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
In general, my experience with U-Haul was terrible.I initially called to book a 4X8 trailer for the purposed of moving my daughter to university residence. When I inquired about the warning on the website that reservations could not be guaranteed for my desired pick up location, I was advised that all trailer rentals have that warning and that a suitable replacement/location would be supplied should U-Haul not be able to fulfill my request.Two days prior to my pick up time I rec'd a phone call informing me that a 4x8 trail w... read more
Business response:
Hello *****, I am sorry about the issues you had with the rental process. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
In general, my experience with U-Haul was terrible.I initially called to book a 4X8 trailer for the purposed of moving my daughter to university residence. When I inquired about the warning on the website that reservations could not be guaranteed for my desired pick up location, I was advised that all trailer rentals have that warning and that a suitable replacement/location would be supplied should U-Haul not be able to fulfill my request.Two days prior to my pick up time I rec'd a phone call informing me that a 4x8 trail w... read more
Business response:
Hello *****, I am sorry about the issues you had with the rental process. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
In general, my experience with U-Haul was terrible.I initially called to book a 4X8 trailer for the purposed of moving my daughter to university residence. When I inquired about the warning on the website that reservations could not be guaranteed for my desired pick up location, I was advised that all trailer rentals have that warning and that a suitable replacement/location would be supplied should U-Haul not be able to fulfill my request.Two days prior to my pick up time I rec'd a phone call informing me that a 4x8 trail w... read more
Business response:
Hello *****, I am sorry about the issues you had with the rental process. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
In general, my experience with U-Haul was terrible.I initially called to book a 4X8 trailer for the purposed of moving my daughter to university residence. When I inquired about the warning on the website that reservations could not be guaranteed for my desired pick up location, I was advised that all trailer rentals have that warning and that a suitable replacement/location would be supplied should U-Haul not be able to fulfill my request.Two days prior to my pick up time I rec'd a phone call informing me that a 4x8 trail w... read more
Business response:
Hello *****, I am sorry about the issues you had with the rental process. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
In general, my experience with U-Haul was terrible.I initially called to book a 4X8 trailer for the purposed of moving my daughter to university residence. When I inquired about the warning on the website that reservations could not be guaranteed for my desired pick up location, I was advised that all trailer rentals have that warning and that a suitable replacement/location would be supplied should U-Haul not be able to fulfill my request.Two days prior to my pick up time I rec'd a phone call informing me that a 4x8 trail w... read more
Business response:
Hello *****, I am sorry about the issues you had with the rental process. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
In general, my experience with U-Haul was terrible.I initially called to book a 4X8 trailer for the purposed of moving my daughter to university residence. When I inquired about the warning on the website that reservations could not be guaranteed for my desired pick up location, I was advised that all trailer rentals have that warning and that a suitable replacement/location would be supplied should U-Haul not be able to fulfill my request.Two days prior to my pick up time I rec'd a phone call informing me that a 4x8 trail w... read more
Business response:
Hello *****, I am sorry about the issues you had with the rental process. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open at 7:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com