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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
We are currently relocating from ********** to Arizona and ordered a moving truck to pick up ,confirmed email was sent ,the manager in the location promised the truck would be avail for pick up as he knew we were coming from out of state.Not to worry they have everything in order for our move.On the drive in U-haul called to let us know they did NOT have a truck avail for us to pick up but they were looking for one and would let us know if they found one as we are driving all the way from ********************* staff in the *... read more
Business response:
Hello *****, I am sorry about the issues you had with your reservation and how it was handled. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I used their company Moving Help to hire a company to bring two Uhaul boxes to load and move. Only one box was brought, but I was still charged for two. Everyone Ive talked to from the the companies have blamed the others and no one will refund my money. I would never recommend this business or moving help!
Business response:
Hello *****, I am sorry about the issues you had with the charges from the Moving Help provider. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
U-Haul is charging for gas, even when you fill it back up to the appropriate level. Make sure you take a picture, with your phone, of both the odometer and gas level together when you drop off a vehicle after hours. I tried to use their app to drop off, which does have you take a picture, but the app would not work for me. I failed to take my own picture so i have no one solid evidence to refute their extra $70 charge. When you do a ****** search, you will find lots of examples of this. They are taking advantage of people th... read more
Business response:
Hello ****, I am sorry about the issue you had with the fuel charge. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I cancelled my storage reservation at the South *******, ** location well in advance, yet I was charged for the service and told by the ** that I had been checked in, and was sent a photo of a locked storage unit to confirm this. I tried to state that it must have been an error and that I never visited the site, but the ** at this location wouldn't hear it and hung up on me. I could not get in touch with him after this and had to call/email U-Haul multiple times to get a resolution, which is still pending. The sloppiness its... read more
Business response:
Hello ***** I am sorry about the issues you had with your storage unit. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Uhaul at ********************************************************** ripped me off, jeopardized my life and left me stranded. I rented a trailer that had two blowouts. I purchased the safe tow package. With the second blowout they refused to repair telling me the vehicle was to heavy but the online site shows the trailer would accommodate the vehicle being towed. I rented round trip and uhaul reported the vehicle as stolen and sent the police out. I was on the phone informing them and they were extending my rental when the po... read more
Business response:
Hello *****, I am sorry about the issues you had during your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Our keys were stolen or lost so we contacted U-Haul roadside assistance. They did everything but assist. The first driver did't show after more than three hours and it took another 1/2 to dispatch the second one. They had a 90 minute estimate, didn't show after after 2 hours so I reached out again. They told me they would contact them. After another 1/2 went by, I called them myself. they showed an hour later. Had I know, I would have contacted a locksmith myself and saved the 6+ hour ordeal, not to mention, ruining Valentin... read more
Business response:
Hello *****, I am sorry about the issues you had during your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I made a reservation online for piclup truck for 2 days. Received confirmation email and everything. Despite that, the store tells me they dont do overnight rentals for pick up trucks and refuses to honor my confirmed reservation. Is that even legal? I mean whats the point of a confirmation email if its not actually confirming anything? Completely messed up my plans. If you don't want to rent overnight, that's fine, then fix your **** website. Its not that hard.
Business response:
Hello *****, I am sorry about the issues you had trying to get your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
For starters, the app kept crashing and would not allow us to complete the check-in process.The van was filthy, all of the vans in the lot were filthy. There were items inside from the previous renter, including moldy coffee cups in the cupholders. This is extremely unsanitary, especially in the midst of a pandemic. The left side mirror was broken, all 4 tires needed air, and many of the engine notices were on. We were unable to see the millage as all of the engine notices were displayed, so there was no way to confirm the m... read more
Business response:
Hello ****. I am sorry about the multiple issues you had during your rental. A formal complaint had already been created and resolved by the time we received this review. If we can assist with anything else, please let us know. I apologize again for any inconvenience.
Would give them 0 stars if I could. Rented a 26 truck from ***********, ************ to ******* round trip, ***** mile trip to pickup a dirty and smelly truck with food in between the seats, coffee spilled on the floor and cookies. Had to sweep out the back of the UHaul truck before loading it. Had sand and cigarette butts on the floor and to top it off the windshield wiper fluid didnt work ***** mile trip there. So had to stop a lot to wipe the windows off to see clearly to drive it and paid $1,300 for that????? Then to bri... read more
Business response:
Hello *******, I am sorry about the issues you had during your rental. I sent you a separate email requesting additional information so your concern can be addressed by the appropriate management team. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open at 7:00 a.m.
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