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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
We rented a U-Haul for a recent move, my husband being a professional driver reported the Hazard lights do not work so they put the deposit return on Hold- I have been going back and forth with them for 2 weeks now trying to get our deposit and no one will take responsibility and just get to the bottom of this and return the deposit. - Was told if you did not break it do not report it!
Business response:
Hello Corrie, I am sorry about the issue you had getting your deposit. I reviewed the existing complaint file, and the notes indicate you discussed this issue yesterday and you were given a resolution. I apologize again for the inconvenience and if we can assist further, please let us know.
Reservation on 9/8 #******** for 15 truck and auto hauler for pick up on 10/14 one way move from CA to South Carolina. Day before pick up Uhaul called and said no trucks and no haulers available so they were cancelling my res. I called a different uhaul number and found a 15 truck just 8 miles away but this new res was now going to be $1050 more expensive than original quote (********). And no auto hauler available. Shipping my personal vehicle cost me $1700. I called to try and get a resolution of a refund on original quote... read more
Business response:
Hello ****, I am sorry about the issues you had with the reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
My elderly father rented a Uhaul van on 10/24/2021. We took a photo of the mileage that matched the mileage on our paperwork that they themselves highlighted in yellow and gave back to my dad at the time of the rental. When we returned the van this morning (10/25/2021), a male employee who checks in the vans/trucks/trailers argued with my father that he didn't put enough gasoline in the truck. The employee was so upset with my dad disputing the gas gauge with him that the male employee jumped in another uhaul truck and trail... read more
Business response:
Hello ***** and ******, I am sorry you were treated in such a manner. Unfortunately, I was not able to locate the rental contract using the information provided in the review. I would be happy to have the management team for that location address this issue, but I need the rental contract information. I sent you a separate email asking for this information. I apologize again for what happened.
My husband spoke with a representative to reserve a 20ft truck for an out of town (one-way) move. He confirmed with the representative that a truck of this size would be available for our long distance move ONE MONTH prior to our move date. We hired movers and organized helping from our family and friends to help us with the move. The day before we were supposed to pick up our truck he received a call from a uhaul representative who said that the truck was not available, she cancelled our reservation, and then hung up with h... read more
Business response:
Hello *******, I am sorry about the issues you had with your move. Unfortunately, I was not able to find the rental contract using the information provided in your review. Please provide the name, email address and phone number listed on the order so we can have the appropriate management team address this issue. I apologize again for the problems you had.
U-Haul is UNTRUSTWORTHY! I made a reservation A MONTH AGO, but when I called in, I was told that they no longer have any availability! If you cannot count on U-Haul when you have a RESERVATION, how are you supposed to move your home when you can't trust a company that you have made a reservation with, for a piece of important equipment?!
Business response:
Hello ****, I am sorry about the issues you are having with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
U-Haul has the worse business policy and ethics I've ever heard of. I voluntarily paid on my sons' storage unit with them for 1 month, over the phone and with my bank card. They continue to charge MY credit card every time the payment is late...WITHOUT MY PERMISSION OR AUTHORIZATION to do so!!! They never asked me could they save my card info or this is what will automatically happen. I only realized this when I look at my bank statement and see the payment withdraw. It's not my storage unit account, my name is not on it now... read more
Business response:
Hello Hope, I am sorry about the issues you had with your son's storage unit. I sent you a separate email requesting additional information so I can have the appropriate management team address your concern. I apologize again for any inconvenience.
I have been thoroughly extorted by this lying corporation. ***y actually had the nerve to charge for 41 miles when we drove the truck less than 2 miles. *** mileage gauge was obviously set to rip off as much as they could. Ditto on the gas gauge which was just under one quarter when we picked the truck up on ************. between 10th & ********. Since we went such a short distance the meter should definitely not have read close to empty. Nonetheless we filled the tank to one quarter so we wouldnt be charged for gas as well.... read more
Business response:
Hello ****. I am sorry you had this experience with your U-Haul rental. Unfortunately, I was not able to locate the rental contract using the information in this review. I sent you a separate email requesting more information. Once I can locate the order, we can have a manager contact you to discuss it further. I apologize again for any inconvenience.
I rented a UHaul trailer on 8/31/2021 for a move to ******. The trailer axel broke 150 miles from my destination. It took 6 hours for assistance to arrive which entailed a flatbed to tow the trailer the rest of the way. The trailer arrived about 4 hours after I arrived which was after 12 AM. I called Uhaul about a week later to complain about the trailer and asked for a credit for the cost of the trailer. The manager in the Columbia location told me that since the trailer was a long distance rental, it was a corporate traile... read more
Business response:
Hello *******, I am sorry about the issues you had with the trailer and getting your complaint resolved. Your concern has been updated in the existing complaint and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
This is the worst experience in my life.... moving across canada, don't use them. numerous phone calls, they do not do, what they say they will do. Being transfer 4 times to talk to a manager, but yet you have to repeat your story each time. Now they want me to pay full mth rental for my Uboxes for less then 24 hours, I was told a manager would call me back within the hour, then called back, was told 24 to 48 hours.... but that didn't happen. they don't care what so ever!!!! extremly disorganized company.
Business response:
Hello ****** I am sorry about the issues with your U-Boxes. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open tomorrow at 7:00 a.m.
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