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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Unbelievably bad service and POOR online portal.I was charged a late fee AFTER setting up automatic payments.I'm not sure where my card information went, or why it was not saved, but if you have a storage rental unit DO NOT rely on their "automatic withdrawal" system. It does not work and you will find yourself with stuck with a late fee and no form of customer service for recourse. After entering card information for a second time for automatic withdrawal, it again did not work. Even worse, is that it is practically impossi... read more
Business response:
Hello ******, I am sorry about the issues you had with your storage payments. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience this caused you.
Local agency, ******* **, added $40 safe tow coverage without consent on a prepaid online order. As there is no physical receipt with the online check-in and email system, I believe this is a common practice. If i had not been reviewing my previous transactions online, I never would have caught a second transaction. Filed false charges claim with my bank to handle the refund process, as there was an over 25 minute wait on the company's line to discuss past rentals.
Business response:
Hello ******, I am sorry about the issues you had with the charges on your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience this caused you.
I am seeking a response and action from the corporate headquarters. I ordered a 10ft truck on-line, Wednesday, June 30, 2021 for July *****, 2021.The gist of my extensive complaints is:1. After ordering the 10ft truck for said days above, I had to change the dates to Wednesday, July 28-Sunday, August 1. I originally ordered this 10ft truck a month prior yet I wound up with a 20ft truck! I found this out the night prior via a text notification on Tuesday, July 27th at 6:48pm. I promptly went on-line to find out they changed t... read more
Business response:
Hello *********, I am sorry about the issues you had with your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for inconvenience this has caused you.
If I could give negative star rating I would. Reserved a truck a week ago for mobile checkin; got to the pick up location and it was closed; they had not activated the 24/7 mobile checkin; called uhaul; they sent us to different location; they were moving so slow we didn't even get waited on; cancelled the truck; scheduled moving help last week, but the charge would not complete; called a company and finally got a reservation; next day received confirmation that the charge that would not complete actually did complete and ch... read more
Business response:
Hello *****, I am sorry about the multiple issues you had during your rental. Your concern has been documented and forwarded to the appropriate management teams to address directly with you. I apologize again for the inconvenience these problems caused you.
Today is August 16, 2021. I've been attempting to obtain a trailer hitch using their hitch warranty since May 12, 2021. I was told it might take awhile to get the product. Since that time an appointment was scheduled and emailed to me (I was told I'd be contacted by phone when the hitch came it). The date scheduled was Memorial Day. After a 40 minute wait on the phone I was told the hitch was not in. I also noticed online that the contract said the hitch had been installed and I needed wiring. NOT TRUE! I didn't need wiring ... read more
Business response:
Hello *****, I am sorry about the issues you are having trying to get the hitch installed. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience this has caused you.
Absolutely horrible experience. Do not recommend at all!!! After paying over 2k to have my boxes moves and rent a truck, we gave a 24+ hour notice (per the contract) to have access to our boxes which the manager at the ******, ** said the messages dont go to him. Which on their website says it goes to facility manager. So our boxes werent ready and the staff was very reluctant to get my boxes out since they weren't easy to get out. But thats their job?!?! The manger ******************* preceded to tell me I was supposed to c... read more
Business response:
Hello *********, I am sorry about the issues you had trying to access your u-Boxes. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I made my reservation three weeks ago for a 10' truck. I was to pick it up in ********. I received a call a couple of days ago that my pickup has been changed to ********** Today, the day that I am supposed to pick up my truck, MY RESERVATION HAS BEEN CHANGED AGAIN. This time it has been changed to a 20' truck to pick up in Lincolnton. What's more, to make a new reservation, the cost has doubled. I AM BEING PUNISHED FOR PLANNING AHEAD. I am beyond angry. This is unacceptable!
Business response:
Hello ***, I am sorry about the multiple changes to your reservation. The information you provided has been updated into your existing complaint file which was already addressed by the ************ Team. If you have any other questions or concerns, please let us know. I apologize again for any inconvenience this caused you.
I only rented at this location once and I will never do it again and will WARN people of color not to rent from this location.On 07/24/2021, our rental requested was moved from the **************** location to the 47th & Stockton location due to lack of equipment. When we arrived at the **************** office we were told that a message had been left on my voice mail informing us of the change. Which I did not notice. When we arrived at the 47th & Stockton location there was a line to the door. We could hear the conversatio... read more
Business response:
Hello *******, I am sorry about the issues you had while picking up your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. Per U-Haul policy, if the optional coverage is declined when a cargo van or pickup truck is rented, "you will be asked for proof of coverage. If you cannot, you can still reimburse U-Haul for any damage caused during your rental when you return it." You can view this information on the website at https://www.uhaul.com/FrequentlyAskedQu... read more
******** I was supposed to get my 2 U-************** on Friday, Aug 6th. I have not only not received my boxes, but despite calling both Shipping Centers, they not only can't tell me when they will arrive but have no idea where they are. I call back every day, and they can't give me any information.
Business response:
Hello ******, I am sorry about the issues you are having with your U-Box shipment. Your concern has been documented and forwarded to the appropriate management team to address directly with you.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open at 7:00 a.m.
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