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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I am highly disappointed and my kids have to suffer for there incompetence. I reserved a 20 foot truck more then a week out and thought I could just come and pick it up, was I in for a ride. It started when I got a call a day before picking it up by a lady running the ********** ** store. She told me my uhaul wouldnt be available for pick up at the location up the road and I would have to drive an hour to ********** to pick one up. I told her I was pressed for time as I had to move from ** to *******, *******. She was nice a... read more
Business response:
Hello ****** I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for the problems this caused you and your family.
If I could give them 0 stars, I would. Made a reservation online 10 days prior to needing to rent the equipment. The email confirmation stated I would receive a call from scheduling the following day by 6 pm. No call came. About a week before, I contacted the local place where I wanted to pick up the trailer. They had not received my request, but told me that was normal and not to worry I should get an email confirmation 24 hours before the pick up time. The day before came and still no confirmation so I again called the loc... read more
Business response:
Hello *******, I am sorry about the issues you had with the reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. Please contact ************** if you have additional questions about your complaint.
The company does not honor reservations. They leave customers in the lurch and should be forced to make their policy clear upon reservation. They canceled an order less than 12 hours before pick up, with nothing but an email at closing time so it could not be disputed. The following day (after the original reservation had passed) they tried to substitute a smaller truck that was over 3 hours away one way, with only a $100 discount. The "discount" doesn't even cover the cost of gas needed for the change, not to mention time a... read more
Business response:
Hello ******* I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. Please contact ************** if you have additional questions about your complaint.
Made THREE reservations with the guarantee that they had equipment on hand. Did not call, but hid behind app stating that equipment was only available 99 miles away, making us think it was a glitch, and then having an in person rep tell us we're SOL because she does not care, she supposedly doesn't have any trucks or trailers, despite a packed lot. All this after I had to call THEM because they refused to call and tell us what was going on, and they CONFIRMED OUR PICKUP THE ***** BEFORE. Now we have no options available and ... read more
Business response:
Hello ***** I am sorry for the problems with your reservations. Unfortunately, I was not able to locate them using the information provided in the BBB Review. Please provide the name and email address listed on the orders so we can have the appropriate scheduling manager review them. I apologize again for any inconvenience this caused you.
UHaul is BBBs opportunity to Change Course Allowing for ************************************************** Buying and closing on a new home is such a joyful time DECIMATED ERADICATED OBLITERATED via multiple cancellations by our local branch, despite multiple confirmations. Any positive emotion we could have had has been stolen by this company and now we face hundreds in losses from movers and fees that under the assumption Uhaul could follow through with their own policies. If given the option to move again through this com... read more
Business response:
Hello ******** I am sorry about the issues you had with the reservations and lack of availability. Your concern has been documented and forwarded to the appropriate management team to address directly with you.
This company has acknowledge on speaker with a witness that despite a customer declining extra equipment with the rental truck, it will still charge for it. I had a 2 hour pickup truck rental to move a patio set from store to home. I purchased rope at the store. All these unsuspecting customers are paying for services/equipment never received. When would someone require boxes, moving pads, cushions or anything else when moving a small patio table and chairs.
Business response:
Hello Rob, I am sorry about the issues you had with the order. Your concern has been documented and forwarded to the appropriate management team to address directly with you.
They have zero idea what the word reservation means. When I went online to their website and searched for the truck that I needed, it clearly stated that they had one for the dates I needed it, alright cool, I put in all the info to make the reservation, and thought all was alright. Well two days before the move I get a call from the store saying that they no longer have the truck, and the closest one available would be over 30 miles away, no car trailer available so I can't drive to pick it up. Completely messed up my movin... read more
Business response:
Hello ***** I am sorry about the issues you had with the reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. Please contact ************** if you have additional questions about your complaint.
We rented a Uhaul over three weeks ago to move our daughter to college TOMORROW. We just received a callless than 24 hours before we were to pick up the truckand were told they have no trucks available. Now we are scrambling to determine how we are going to move her. POOR customer service!! Never rent from **********************!
Business response:
Hello *********, I apologize U-Haul was not able to fill your reservation. Unfortunately, I was not able to find it using the information provided in the BBB Review. Please supply the name and email address listed on the reservation so we can access it and forward your concern to the appropriate scheduling management team. I apologize again for the inconvenience this caused you and your family.
I would give zero stars if possible. I booked a truck 2 weeks before an out-of-state move Jul 30th. At about 3pm Jul 29th, Uhaul calls to tell me there are no trucks in my vicinity and I'd need to drive 120 miles to WI (from IA) to move to MN. What's more callous is the heartlessness of these people, no remorse whatsoever from the lady (****) who called me. She kept asking me if my move was flexible because most rental landlords just let you hangout after your lease was over. Even worse, she told me the soonest the company a... read more
Business response:
Hello Tobi, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. Please contact ************** if you have additional questions about your complaint.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open at 7:00 a.m.
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