This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Customer service was terrible. They changed my pickup location to a place over 150 miles away. So I cancelled and rebooked in a town that was closer (Vegas)I called to confirm after hours pickup. They weren't sure if the location provided that. They changed my pickup location again. I called to confirm a 26' truck would be available for after hours pickup.Pay for an **** to go to pickup location. Truck is boxed in. After waiting on hold for an hour, customer service couldn't help. Had to book a hotel and pay for an **** to t... read more
Business response:
Hello *****, I am deeply sorry about the multiple issues you had trying to rent and during your rental. According to the file notes, management has already spoken with you about it and provided a resolution. Please contact ###-###-#### if you have additional questions about your complaint.
I incurred toll charges with the U Haul truck rental. Since I returned the truck a month and a half ago, I have received a half dozen emails demanding payment for the toll charges plus administrative fees. I paid the amount cited each time. But it seems it was never quite enough. There was always a couple more toll charges plus administrative fees. Today I received another email demanding another payment. I paid but one more charge and I will file a fraud complaint with the *****************'s office. They will chisel every ... read more
Business response:
Hello **, I am sorry about the issues you are having with the citation charges. Your concern has been documented and forwarded to the appropriate management team to address directly with you. Please contact ###-###-#### or ***************** if you have additional questions about your complaint.
On April 16th, 2021, I placed an order with U-Haul for a Hitch and ****** RidgeBack 2. Installation date was supposed to be on April 27th. I received a call a few days prior informing me that the parts had not arrived, and we needed to reschedule my appointment.A second appointment was again cancelled as the parts had not come in.Third time is the charm they say. So, I was quite content that after all these delays, I would finally have my hitch and bike rack installed on the third appointment on June 4th. I went to the sched... read more
Business response:
Hello ****, I am deeply sorry for the issues you had trying to have a hitch installed for a bike rack. Your concern has been documented and forwarded to the appropriate management team to address directly with you. Please contact ###-###-#### if you have additional questions about your complaint.
I have for the past 10 years rented a uhaul 6x12 trailer in North Carolina and dropped it off in ******* **. My charge has always been around $255. However this time they charged me $719.22 because they said they were short of trailers in North Carolina and had a lot of trailers in *******. this is price gouging at its worst. I want my money back as this is outrageous on uhauls part. I called customer service and complained about the tripling of the prices and they said tough luck that's the way it is. I will never rent from... read more
Business response:
Hello *****, I apologize for rate increase issue you had with your recent rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. Please contact ###-###-#### if you have additional questions about your complaint.
We made a reservation weeks prior to our move. On the day prior to picking up our truck, the site informed us we would be unable to pick up our truck at our scheduled time. We therefore rescheduled as a later time wasnt conducive. On the rescheduled day we were to pick up our truck, the facility confirmed at 9am our truck would be ready at 10am. We arrived a little early and they informed us that the truck was in fact not ready. However a same size truck was there and they gave it to someone else, despite us having made an i... read more
Business response:
Hello ******, I am deeply sorry to hear you had such a poor experience with your rental. Unfortunately, I was not able to find a rental contract under your name. Please provide the name, phone number and email address listed on the rental contract so we can have the appropriate management team review your rental. I apologize again for any inconvenience this caused you and your family.
I took my car to U-Haul to have a wiring harness installed, they nearly caught my car on fire messing with the battery. He created an arc weld, burned parts in my car, and melted the wiring on my battery. What's worse is when they called me telling me they nearly caught my car on fire they then hung up on me when I was in a panic trying to find out what the heck happened. I then get there and continue to be treated like garbage. I was mis gendered after numerous requests for them to stop, I was tossed my keys and told to lea... read more
Business response:
Hello ******, I am sorry about the issues you had at the location and with the installation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. Please contact ###-###-#### if you have additional questions about your complaint.
I rented an open motorcycle trailer in ******, ******* on June 3rd for a one way travel to **. U-Haul charged me approximately $180.00 for the rental which was fast, painless and the trailer worked great. I arrived in Jersey on June 7th a day earlier than the June 8th mandatory drop off date and went to the designated drop off location and they refused the drop off because they said they were sick of U-Hauls policies and he is no longer in business with them even though he had several trailers and trucks owned by U-Haul on h... read more
Business response:
Hello ******, I am sorry about the issues you had returning your trailer and the new reservation. Rates are based on supply and demand. The pickup and drop off locations affect the rate so even though they may be the same cities and states as your previous rental, it is not the same order because they are reversed. We documented your concern and forwarded it to the appropriate management team to address directly with you. Please contact ###-###-#### if you have additional questions about your complaint.
They ************** In Date From The 28 th Of The Month To The 5th Then ******************* .
Business response:
Hello ******, I apologize you are having an issue with U-Haul. I am not quite sure how we can assist you based on the information provided in this review. Please provide more information as to what is going on and include the name, phone number and email address listed on the account. If you do not want to provide that via this format, please contact us at service@uhaul.com. Thank you and I apologize again for any issues you are having.
I just used a UHaul for 2 hours, returned it at 3pm and the manager told me I could just leave the keys because he was backed up with other check ins. Got my **** and they charged me a $20 after hours fee and stated I checked the truck in at 5pm! I was at my in laws for dinner at that time. I also think they overcharged for mileage but I cant prove that. Do not use UHaul, dishonest and overpriced. I tried to call their customer service number and was on hold for 15 minutes. I never had an issue when I rented a UHaul from loc... read more
Business response:
Hello ******, I am sorry to hear you had an issue with the rental charges. When a complaint is created for management to address, they are supposed to contact you within 3 business days. This gives them time to review the issue before contacting the customer. I am glad to hear the agent was able to assist you with your concern when you reached out via Facebook. If you have a future rental, you can also complete a self-return online at most locations. https://www.uhaul.com/Tips/Loading/How-To-Return-Your-Moving-Truck-7028/ I ... read more
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com