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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I took the u-haul truck in yesterday and the U haul personnel told me how much gas to put in the truck for refill. We went to gas station, met another uhaul staff member, they also told us how much fuel to refill...Gomart....1/2 mile away. We refilled the truck and returned the truck. The last uhaul staff member was extremely rude yelling at us. We remembered him from last May 2020, because he took our truck in then. Extremely unprofessional. I called and spoke w the manager of the local uhaul, Mickey. She tried to inform me... read more
Business response:
Hello Melissa, I'm sorry about the issues you had while returning your rental. The fuel charge refund has been submitted. Once it is approved, it normally takes 3 - 5 business days to reflect on the card account. I apologize again for any inconvenience or problem this has caused you.
I relocated from Idaho to AZ. I reserved a one way truck rental two months prior to my departure. I called to confirm my rental one week before I was to leave and was told they could not guarantee a truck for a one-way move, that they were not sure they would receive one by then. WHAT??? That's why you make reservations. I called another company. I also reserved a storage unit one month prior to my arrival. While on the road I called to confirm my reservation. Their system was down. The following morning I called again to co... read more
Business response:
Hello Cecilia, I'm sorry about the issues with your reservation and that U-Haul was unable to fill it. We have located the reservation and it has been forwarded to management for review. Please contact (800) 451-0465 if you have additional questions about your complaint.
In March of 2021, my husband received word that he would need to transfer his position to another state so we promptly booked a 20 foot Uhaul with tow hitch to tow my car as we own two vehicles. The morning before our move, they called us to let us know that 1. The Uhaul we reserved would not be available at the agreed upon and scheduled pick-up time that we reserved and 2. They did not have a tow hitch available. This was thrown on us less than 24 hours before our move. After a lot of back and forth, almost over an hour lat... read more
Business response:
Hello Erika, I am sorry to hear about all the issues you had with the reservation and the problems it has caused you. Unfortunately, I was not able to locate the reservation using the information provided in your review. Please provide the rental order number and name on the order so we can submit your information to the appropriate management team. I apologize again for what happened.
We scheduled an appointment with Uhaul to install a hitch to pull a trailer for our long distance move with small children. First appointment created 4/20/2021 to install a hitch in 4/28/2021 for moving on May 1. The Uhaul location calls the day of saying they don’t have the part. Instead of making the appointment and charging me for a location that doesn’t have the part, I could have gone with another company who could have installed it already. At least if they could let me know a day or two before, we could have scheduled... read more
Business response:
Hello Justin, I'm sorry about the issues you had with your hitch reservation. We have located your contract which has been forwarded to management for review. Please contact (301) 977-4130 if you have additional questions about your complaint.
You are an absolutely horrible company. You cancelled on me twice even though I booked weeks in advance. Every customer service rep & manager (except for Corporate) couldn’t have cared less what situation this put us in. They just told me they wouldn’t do anything for me and my crying for management would do nothing for the situation. So I just hope you know that is what your customer service looks like, absolute garbage. They told me they had a truck for me in the weeks up to my reservation. Then after they cancel on me, I ... read more
Business response:
Hello Lindsey, I am sorry you had those problems with your reservation and how it was handled. We have located your reservation which has been forwarded to management for review. Please contact (800) 332-1190 if you have additional questions about your complaint.
U-Haul forced us to drive 120 miles to pickup truck. The day before our 5 day drive from OR to MN, U-Haul called and said the truck we had rented would only be available at a location 120 miles further than the location on our reservation. That was 4 hours of additional driving and gas for my wife and I the day before out trip. Customer Service foul up. When customer service was telling us we had to drive 120 miles out of our way to get the moving truck, they said they would set up an extra day and mileage on our contract. W... read more
Business response:
Hello Russ, I am sorry about the issues you had with your rental. You were sent a separate email with more information about your concern and if you have any additional questions, please feel free to respond to that email.
My sister wanted to rent from U-Haul she needed help with the down payment I paid down payment only with no contract no signature in my name my sister didn't pay her balance so they still had my credit card on file even though I didn't have a contract I didn't rent the U-Haul vehicle they took the remaining balance $248.33 out of my account I feel this is a rip off I want to warn others not to provide your credit card unless you are the contractor. I am seeking lawsuit filing with U-Haul I find this is fraud this is a rip of... read more
Business response:
Hello Angie, I am sorry about the issues you had with the payment process. You were sent a separate email about this issue and if you have any other questions or concerns, please feel free to respond to that email. I apologize again for any inconvenience.
We were 4 hours late on a rental return, keys were put in drop box and then got the receipt that we were charged for another FULL 24 hour rental period. Store was closed at 1:00 PM so we were unable to call them once we realized we would be late getting back. Returned the truck and decided to call today to dispute the extra day. Called the store this morning, nothing they can do. Called customer service, they emailed the district manager, manager called me and told me nothing she can do. "Maybe if it was one or two hours lat... read more
Business response:
Hello Kamryn, I am sorry about the issues you had with the rental fees. I found and reviewed your rental order. I sent you a separate email with additional information about your concern and if you have additional questions, please let us know. I apologize again for any inconvenience.
I had a rental reservation #91213950, made it over a month ago, for a wedding event this weekend. Get call from Boise, Idaho office telling me the trailer is in Mt. Home and I can driver 1 1/2 hours to get it and come back and they will let me drop it off with them when I am done. They will also give me an extra day for free. The contract I had was to pick up local, if you know the trailer is there the good business practice is to go pick it up and make it available on the date in the contract. They would not, asked for the ... read more
Business response:
Hello Kelly, I am deeply sorry U-Haul was not able to fill your reservation. We have located the order which has been forwarded to management for review. Please contact (800) 632-8008 if you have additional questions about your complaint.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open at 7:00 a.m.
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