This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
A Reservation Means Nothing
Business response:
Hello ******, I'm sorry we were not able to fill your reservation. We have located your reservation which has been forwarded to management for review. Please email us at ******************** if you have additional questions about your complaint.
I rented from u-haul and had to extend my rental. They called me 3-5 times everyday harassing me that I kept it even though they knew I extended my rental. They keep charging my card for different amounts. I called them and asked why they charged my card and they said because I still owed from extending my rental. I already paid them $430 in cash on top of them keeping my $100 deposit from my card, now they have charged me another $55 a month later. I had to call and cancel my card. I have already called u-haul and made a co... read more
Business response:
Hello ******, I'm sorry about the issues you had the billing of your rental. We have located your contract which has been forwarded to management for review. Please email us at ******************** if you have additional questions about your complaint.
DO NOT USE!!!!! Charged me over $500.00 for 20 miles! Refund pending but was a hassle to get back!
Business response:
Hello ****, I'm sorry about the issues you had with the rental billing, but am glad to hear it has been addressed. I verified the refund was submitted and it normally takes 3 - 5 business days for it to reflect on your card account. If you have any other questions or concerns, please email us at ********************.
Not only does U-Haul University of Texas not care about their customers, their employees did such a terrible job attempting to install my hitch and wiring that they blew all of my fuses and caused a total system failure of my brand new car leaving me marooned for days in New Mexico where I had to be towed from the side of the highway. Despite alerting management and their customer "service", I have not received any acknowledgement of the issues, expenses, nor the danger they put me in. The wiring install was so shoddy that e... read more
Business response:
Hello ********, I'm sorry about the issues you had with the hitch and wiring installation. We have located your contract which has been forwarded to management for review. Please email us at ******************** if you have additional questions about your complaint.
The worst company out there for moving. They will take every penny you have and say it takes you 7 days to drive 2,000. I said i needed 4 days but I'm forced to pay $1,800 for 7. BS uHaul.
Business response:
Hello *******, I'm sorry about the issues you had with the billing. We have located your contract and have responded to your concern in a separate email. If we can assist further, please let us know.
They have decent equipment, and when they have what you need, it's great. On the other hand, I had reserved a 6x12 covered trailer at a local dealer a couple weeks in advance. When it was time for them to make the phone call to confirm the reservation, they informed me that the local location no longer had the equipment I had reserved. Now I was being told I would have to drive over 50 miles away to pick up my desired equipment. That is not at all convenient and defeats the whole concept of making a "reservation". The only w... read more
Business response:
Hello *****, I'm sorry about the issues you had with this trailer reservation. We have located your information which has been forwarded to management for review. Please email us at ******************** if you have additional questions about your complaint.
Fraud and lies. Uhaul changed a reserved truck for a buck. They took it upon themselves, after confirming a date and truck, and then changed the date by pushing the reservation forward to a different date in order to rent the truck out to make more money. They lied, were extremely rude and did not stand by their original confirmation with the customer. Avoid this company at all costs; they are not reliable.
Business response:
Hello **, I'm sorry about the issues you had with your reservation. We were not able to locate your reservation with the information provided in the BBB Review. Please provide the name, phone number and email address listed on the reservation so we can have a manager assist you with your concern. I apologize again for any inconvenience this caused.
I'm not even sure where to begin. I had to move from NY to NC and had to get an emergency U-box from Uhaul. I called customer service and a friendly lady suggested that I rent a trailer first and move all my stuff to that trailer and then to a U-box the next day, as they couldn't deliver the U-box to me for the date I needed. She promised that for that reason the trailer would be free of charge - I would only pay for the u-box. When I actually booked a trailer to do exactly that, the employees at the Uhaul store told me I ha... read more
Business response:
Hello *********, I'm sorry about the issues you had with the U-Box order. We have located your contract which has been forwarded to management for review. Please email us at ******************** if you have additional questions about your complaint.
Uhaul is misusing the word "reservation." I reserved a moving truck weeks in advance at a nearby location. The day before, due to a high impact area, I was told I would need to pick up the truck at a location 7 hrs away across a mountain range. They also said I would need to pay for the gas. They also claimed my initial reservation didn't have equipment available, which is completely false. I specifically selected a location that had equipment available. Uhaul shouldn't be allowed to use the term "reservation" if by reservin... read more
Business response:
Hello Tom, I'm sorry about the issues you had with your reservation. We have located your contract which has been forwarded to management for review. Please email us at socialcare@uhaul.com if you have additional questions about your complaint.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open at 7:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com