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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
This business employs third party businesses that are not legitimate; it’s fraud. They charged me more than I expected. That’s basic upheavel of basic economics. I will be reporting this as fraud and getting my money back.
Business response:
Hello Kim, I'm sorry about any confusion or issues with your charges from a neighborhood dealer. We have located your contract which has been forwarded to management for review. Please contact (310) 532-9434 if you have additional questions about your complaint.
I made reservation on line to pick up a truck at one location and drop off at second location. I drove to the 1st location and gave them my reservation # so they found it on the system and I got the truck, but when I returned it to the second location they told me you had to return it at the 1st store and now we have to charge you mileage going back to the 1st store. Even though my original reservation on line had specified that I will return the truck at the 2nd location and (some how!) my reservation details had changed I ... read more
Business response:
Hello Mohammad, I'm sorry about the issues you had with the billing of your rental. We have located your contract which has been forwarded to management for review. Please email us at socialcare@uhaul.com if you have additional questions about your complaint.
Uhaul has no idea how to run their logistics and inventory system. I placed an order for a large number of boxes and selected a local pickup location which was said to have everything. I get there and they never saw the order plus they didn't have everything on the list. I was told to go home and process the online order like a return. I go home and can't figure out how to do that so I start a chat. I'm told that the local store should have removed the items and given me a refund. I told them what I was told and the only res... read more
Business response:
Hello *****, I'm sorry about the issues you had with your order. We have located your order which has been forwarded to management for review. Please email store@uhaul.com if you have additional questions about your complaint.
I just had an absolutely appalling experience with U-Haul. I made a reservation online for a 10’ truck to pickup at Iceberg Auto Customs at 10:30 AM on 4/3/2021. I arrived at Iceberg Auto Customs at 10:35 AM and the employee said that they did not have a truck for me. He was unhelpful and not wearing a mask. I called 1-800-GO-UHAUL and was on hold for 25 minutes before getting disconnected. I called back and was on hold for 39 minutes. The representative, Steven, explained that it appeared my reservation location was changed... read more
Business response:
Hello *****, I'm sorry about the issues you had while trying to rent a truck. We have located your contract which has been forwarded to management for review. Please email us at socialcare@uhaul.com if you have additional questions about your complaint.
U-haul is a disaster. I booked a 15ft truck two weeks ago, but apparently reservations are meaningless. They called me twice to cancel and find me another truck. The first time it was 30min out of the way, so I said ok. Now the second time, they call me 6pm on a Friday, the night before I'm moving because, SURPRISE! No truck!! This time they tell me a place over an hour out of my way. I said absolutely not. I asked them to find me something in a different area. Apparently they can't. No other trucks in all of NJ. What? How c... read more
Business response:
Hello Patricia, I am sorry about the problems you had trying to rent a truck. We have located your reservation which has been forwarded to management for review. Please call (848) 480-0572 if you have additional questions about your complaint.
Does "guarantee" mean anything anymore? "We have a 6' x 12' Van Trailer reserved for you and guaranteed Thursday, 4/x/2021 at xx:xx AM. We are located at xxxx RENO,NV xxxx and our phone number is (775) xxx-xxxx." ....then a U-Haul rep calls me and says it's not available. This is the third cancelation from U-Haul. First it was a truck rental (so I have to get a trailer to pull with my own vehicle), then it was a hitch installation cancellation, and now the trailer itself is not available. Wish there was competition as U-Haul... read more
Business response:
Hello ********, I'm sorry about the issues you had with your reservations. We have located your contract which has been forwarded to management for review. Please email us at ******************** if you have additional questions about your complaint.
If im being honest, I wouldn't give this a star at all but I am simply because one employee there took the effort to help me when I asked. But I am very displeased with this company. Someone stole out of my storage unit. The company never called me to tell me they found my unit with no lock on it. Had to find out my self. I pay insurance on the unit and the insurance company is not helping me at all. I filed a Police report and the officer said they think it was a janitor that worked at this company. I've done everything I c... read more
Business response:
Hello *****, I'm sorry about what happened with your storage unit. We have located your contract which has been forwarded to management for review. Please email us at ******************** if you have additional questions about your complaint.
I had went to rent a truck and spent three hours with not receive a key in any of the lockers they had through there mobile app.
Business response:
Hello ****, I'm sorry about the issues you had while trying to pickup your rental. We have located your contract which has been forwarded to management for review. Please email us at ******************** if you have additional questions about your complaint.
The employee that checked me in threaten me and was very rude and disrespectful upon my return. I have never had an experience like this since I have been dealing with Uhaul. When someone tell you that they are charging your bank account/ card whatever they want to that is theft. Even, after Mejae G***** verify that the said employee Michael W***** was wrong about the issue at hand and the way he handled the situation. Due to the fact that she was the one that rented the equipment out to me and knew that there was dirt on th... read more
Business response:
Hello Dorothy, I'm sorry about the issues you had during this rental process. We have located your contract which has been forwarded to management for review. Please email us at socialcare@uhaul.com if you have additional questions about your complaint.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open at 7:00 a.m.
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