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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
U-box has shipped my box to the wrong location over two months ago. I have called and talked to about 8 different people and everyone tells me something different. Last I heard that it was going to be shipped out. That was a week ago and still NO BOX! I called the location where it is supposed to be and they tell me something different each time as well. What a ridiculous waste of time and money. I want my stuff and I am going to be calling everyday until I get a confirmation that my box has been shipped to me. This is the w... read more
Business response:
Hello Katie, I'm deeply sorry about the issues with your U-Box shipping. We have located your contract which has been forwarded to management for review. Please email us at service@uhaul.com if you have additional questions about your complaint.
I rented two storage units at Uhaul in South Asheville NC. We had lots of rain and wind from hurricane zeta on Thursday October 29th. Water flooded both of my units. I was called and asked to meet with an adjuster to assess my damages. I purchased $5000 insurance on two indoor climate controlled units. I haven’t heard any thing about my claim so I decided to call. Someone from claims called me back and told me the insurance does not cover flood or any water damage. But they are reviewing my claim. I had two mattresses and bo... read more
Business response:
Hello *******, I'm sorry about your items in storage and the issues with the claim. We have located your contract which has been forwarded to management for review. Please email us at ***************** if you have additional questions about your complaint.
If you are looking for a moving and storage company where you need to hold the Franchisee owners' hand from shipping logistics to accounting, then U-Haul of Rogue Valley in Oregon is your place. When you call you feel like you are dealing with the owner's son who doesn't care about customer service or doing a good job (this poor behavior comes from above obviously). All the poor reviews on this place seem to be legit. All the excuses, never taking accountability. This location will overbill you and only offer instore credit ... read more
Business response:
Hello *****, I'm sorry about the issues you had with your rental. We have located your contract which has been forwarded to management for review. Please email us at ***************** if you have additional questions about your complaint.
After renting a U-haul trailer our Client was nonchalantly informed by the installing tech that they've had issues in the past with the trailers fishtailing and getting out of control. He specifically stated that he did not approve of the type of hitch equipment that U-haul uses and encouraged us to watch it just in case. This should have been our first indicator and red flag, however, he was confident that it would be fine on their short journey. The trailer did suddenly begin fishtailing while driving at a reasonable rate ... read more
Business response:
Hello, ****** ******, I am sorry to hear what happened during that rental and hope those involved are doing better. Please contact U-Haul and provide the rental contract information for this rental so this issue can be addressed. You can submit another review with the information if you would prefer to do it that way. Thank you and I apologize again for what happened during that rental.
I received a $25 gift certificate for a previous rental that I had problems with (one of MANY). I applied it to my rental from Saturday and when I checked out, it showed it would be applied. I got my final bill today and although it shows the certificate having been added to check out, they did not redeem the $25. I called the place I rented from, he said Uhaul would call me back, They did. I spoke to the reservations manager, Thad, who refused to apply the certificate because I had received a $50 reservation guarantee credi... read more
Business response:
Hello *****, I'm sorry about the issues you had with the payment and trying to get it processed correctly. We have located your contract which has been forwarded to management for review. Please email us at ***************** if you have additional questions about your complaint.
They need to update the website! If i can give this a zero i will! It is pointless to make a reservation online when it will not be met or guaranteed that it will be available the day of! This causes so much inconvenience to my family!!!! I have scheduled movers and now I to reschedule everyone's to accommodate me AGAIN!
Business response:
Hello ******, I'm sorry about the issues you had with the order. We have located your contract which has been forwarded to management for review. Please email us at ***************** if you have additional questions about your complaint.
Absolutely rude customer service. I rented a truck on the 22nd, to be returned at 830am on the 24th, we didn’t think we would be done with getting out stuff out so at 830am on the 24th we called and were told it would be $40 to add another day, so we did. We ended up returning the truck at 520pm on the 24th. Come to find out, I was still charged $61 for the extra day, if I would’ve just called the return place probably would’ve had no problem just putting it down that it would be returned later. So now I’m out $250 for somet... read more
Business response:
Hello *****, I'm sorry about the issues you had with the billing at the time of return. We have located your contract which has been forwarded to management for review. Please email us at ***************** if you have additional questions about your complaint.
The employees are rude. Specially Paula in Apopka, fl. I had a paid reservation. Already been called 3 times to change location because of "truck is smoking" (same story each time from 3 different Uhaul location within les than 24hrs) I explained to rude Paula my family situation about moving out of state and how this is our last day to move and her replied to that was "so what do you want me to do". I said you need to find me a truck somewhere. No resolution, horrible and disrespectful attitude...people like this make busin... read more
Business response:
Hello ****, I'm sorry about the issues you had with your reservation and how it was handled. We have located your contract which has been forwarded to management for review. Please email us at ***************** if you have additional questions about your complaint.
After we sold our house, we put all our belongings in the U-Haul storage located at (26778 US Highway 380 E., Aubrey, TX 76227). We noticed that the seal to the bottom of the door is missing. I brought this issue to their attention and they told us that they'll take care of it. however, they failed to take care of it. Once we were ready to take our items out (about 3 months later), we noticed that water has molded majority of our belongings. Now, the dishonest part is that they went into the empty unit, that was still under ... read more
Business response:
Hello ********, I'm sorry about the issues you had with your storage unit. We have forwarded your concern to management for review. Please email us at ***************** if you have additional questions about your complaint.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open at 7:00 a.m.
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