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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
One of the worst companies I have ever worked for. They know locations are scamming customers and do nothing about it but tell the customer srv agents to handle it. We are the punching bags for Uhaul
Business response:
Hello **, I have forwarded your concerns to Human Resources for review. You may also reach out to workplacesolutions@uhaul.com.
Schedule an appointment to have a receiver hitch installed, charged us extra to receive in in before our trip. They didn’t receive the hitch in time, never called and won’t call or answer their phone.. Tried several times to contact them And even called costumer service.. still no contact about installing the hitch. Not the way you do Business
Business response:
Hello *****, I'm sorry about the issues you had with trying to get a hitch installed. I have sent you a separate email requesting additional information so we can have this addressed by a member of management. Please email us at service@uhaul.com if you have additional questions about your complaint.
We rented a 26' truck on the June 12th. They were super busy and never once told us to inspect the truck before we left. We got to the house and there was a oil stain inside the truck and the truck was only filled at a half a tank. When were headed to our destination and I want they had wrong we get a text to do a walk around. So we call uhual to leave our complaint. We returned the truck where it was left at 1/2 a tank. 2 weeks later we got charged $53. Called and complained, I was advised it would be 72 hours and would be ... read more
Business response:
Hello *****, I'm sorry about the issues you had during the rental. We have located your contract which has been forwarded to management for review. Please email us at service@uhaul.com if you have additional questions about your complaint.
In the past I have always used U-haul for my moving needs. This time I am making a move across country so in attempt to make my move simpler I decided to utilize U-Haul Boxes. Ideally, U-Haul boxes are supposed to be leveraged like Pods, where U-Haul drops them off at your location, they pick them up and then ship them to your designated destination. As always the ordering process was simple and painless however the service of shipment has been an absolute nightmare. A guarantee means absolutely nothing to U-Haul. I was guar... read more
Business response:
Hello *****, I'm sorry about the issue with your U-Box shipping dates. We have located your contract which has been forwarded to management for review. Please email us at service@uhaul.com if you have additional questions about your complaint.
WHO EVER DID THIS INVOICE ARE THIEVES!!!! YOU CHARGED $135 THEN YOU REIMBURSE THE MONEY YOURSELVES UNDER OIL CHANGE!!!! BECAUSE IT WASN'T REIMBURSED TO MY BANK ACCOUNT. I WILL BE REPORTING THIS TO THE BETTER BUSINESS BUREAU!!!! NO WONDER YOU NEVER RESPONDED TO MY EMAIL. *** ******
Business response:
Hello ***, I'm sorry about the billing issues you had. I have sent you a separate email discussing this issue in further detail. If you have any other questions or concerns, please contact me so they can be addressed. I apologize again for any inconvenience or concern this has caused you.
The service here was poor. I tried to remotely rent a truck according to UHaul instructions, where the process makes the vehicle ready to drive off. I had opted for no insurance whatsoever. When I arrived, a glitch in accessing the system remotely ( to avoid counter wait) forced me to go inside to a representative. After a long wait, the agent walked me through a cumbersome, time consuming process. I told her I did not want any 'extras'. I had to scan my licence and go through many steps quickly on a pin pad. There was a lin... read more
I had an appointment at 12:30 at the U-Haul on Strand in Missoula, MT. When I arrived they told me it would be 2 hours before they could get to me.
Business response:
Hello *********I'm sorry about the issue you had with your hitch appointment. We have located your contract which has been forwarded to management for review. Please email us at service@uhaul.com if you have additional questions about your complaint.
I reserved a truck in NYC and got several confirmations for the location I picked. On the day before my move I reserved a confirmation for 40 minutes away from my original request. 2 hours of calls later to multiple Uhaul regions (and several rude and uncaring reps later), I finally got a wonderful rep who found me a truck my family could pick up. When my family picked up, the rep changed the contract to my brothers name even though I was paying and it is my contract. Move went fine, truck was fine, we dropped truck off at l... read more
Business response:
Hello ****, I'm sorry about the issues you had during this rental. I have reviewed your concern and sent you a separate email with the receipts and another one addressing what happened. Please let us if you have any additional questions or concerns about your complaint.
The website is very confusing and misleading. They took advantage of my lack of knowledge on how their website works.
Business response:
Hello *****, I'm sorry about the issues you had with the rental process. We have located your contract which has been forwarded to management for review. Please email us at service@uhaul.com if you have additional questions about your complaint.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open at 7:00 a.m.
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