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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
It was difficult to communicate with the staff at **** *********** *** ******** ** ***** location. I was constantly threatened over the phone live and via voicemail and in person about how I was stealing the truck and the police were notified by the agent at the store, who is no longer working there. The person who arranged my rental before her convenient departure said her cell phone was turned off for weeks thus I could not inform her continuously. I also had sent an email but received no reply to that either. She misinfor... read more
Business response:
I am expected to pay over $2700 for a truck that I drove for 30 miles or I will not have access to my household goods. Sure, this is reasonable to UHAUL.
The general manager at this location is dishonest. She changes rate without giving notification. I would not recommend doing any business here. It's not the amount that bothers me as much as the principal of good ethics. I'm told you can request copy's of your calls and transactions. But if Donna B*** doesn't want to, she won't. She will not let you know her supervisors name or number. Her ego gets in the way of laws and procedures.
Business response:
Hello ****, I'm sorry about the issues you've had. We have documented your concern and forwarded it to management for review. Please email us at service@uhaul.com if you have additional questions about your complaint.
I was charged without my permission for a fee "for holding up another rental" -as the guy said, funny thing is hes the guy who told me I could bring the truck back for 7pm, or keep it for 24 hours. I brought the truck back right at 7pm, on the phone with the lady who worked the counter, she refused to help me check the truck in because they closed at 7pm (so how did I prevent another rental). I checked the truck in myself, well over fueled, and way under the milage I paid for. I was owed 22 dollars back at that point, the we... read more
Business response:
Hello *******, I'm sorry about the issues you had with your rental. We have located your contract and addressed your issues. Please email us at service@uhaul.com if you have additional questions about your complaint.
This company is horrible at resolving complaints. I rented a uhaul and they messed up on their end that when I went to get my refund they said they could not as they made a mistake on their end and I needed to come back in 3 days but they’d call me once they sort it out. Turns out the fudged a bunch of numbers and than insisted I come in. Unfortunately their work hours and the same as mine and I work in a hospital setting I can’t just leave my patients. I asked for it to be applied to my credit card and she said she didn’t k... read more
Business response:
Hello ******, I'm sorry about the issues you've had trying to finalize the rental. We have reviewed the details of your existing complaint and it has been addressed. Please email us at service@uhaul.com if you have additional questions about your complaint.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open at 7:00 a.m.
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