U-Haul Trailer Hitches

Ruth P 

on BBB

4 years ago

I am disabled and having to move from my apartment and have had to go to several grocery stores looking for the right size boxes and got turned away. The good-hearted, professional, and caring for All customers is amazing. I will never forget what the manager Mrs. Sharon M****** did. She is the same person everytime I have went up there for any Uhaul service and will continue to go back, and refer everyone I possibly can just because of her caring for All of the Uhaul customers. 

Cherlyn S 

on BBB

4 years ago

I rented 3 items from them on June 16, 2020. I was to return on June 18, 2020. When I returned the item at approx 1 pm on the 18th they were very busy & a young man came out to my vehicle & said he would unload so I could go inside to settle the rental. I ended up purchasing the furniture mover. I paid for it & the clerk said everything was completed. I received an email from U-Haul saying I did not return the items till the 28th. I called & they told me they had fired the employee already who failed to enter when the items ... read more

Andre H 

on BBB

4 years ago

This was the WORST experience i have EVER had in the 29 years... Four employees, two in training. ( they were in plain clothes so I will assume this.) Both the on site manager and assistant had the name tags flipped over so that their name and employee number could not readily identify them. The trailer was not ready to rented, the passenger side strap was damage and unusable and covered with oil or some liquid. Mangerer couldn't find the correct 14MM wrench to change the broken strap, I had to replace it myself with my own ... read more

Denis R 

on BBB

4 years ago

Worst ever moving company. We had a bad situation with a reservation. I spoke with a representative on Monday and told her clearly that I need a car from Illinois to New York and back to Illinois. I told her clearly that will be 1700 miles. She told me that the price will be 0.40 cents for a mile. At the office was told different price-0.99 cents for a mile. We did a plan to move. because of this mistakes I lost the money. . It's really unexpected from big company. Customerservice servise doesn’t care about nothing. One hand... read more

Anthony S 

on BBB

5 years ago

WORST experience. I rented two trucks Sunday Aug 9th. Only have 2 people working the counter I was 3rd in line and it took me 30 minutes in line to get to the front to talk to someone. Got the two trucks I ordered, one was so awful, I prayed for it to make it to the house. It needed a tune up or spark plugs SOMETHING it was a scary situation. The tires were bald, I wish I would have taken a picture and could post it, there was no tread on the front tire at all. ( didn’t even notice till I got to the house) the second truck a... read more

Adam K 

on BBB

5 years ago

This has to be the worst moving experiences, and possibly one of the worst business experiences of my life. Here is how the very last experience I will ever have with Uhaul went down: June 29: I reserve a 15' truck to drive across the country on our move. I pay the entire total up front for a truck, some moving equipment, and movers. Early July: I call uhaul to make sure they know we will be keeping the Uhaul an extra two days. Lady on the phone tells me it's all taken care of, and we'll pay $80 for the extra two days. No wo... read more

Khoa D 

on BBB

5 years ago

I paid and booked a tow hitch with installation on July 29th via https://www.uhaul.com/Trailer-Hitches/ , paid in full, and then received this confirmation email for my appointment. On the morning of the confirmed August 8th appointment I got up extra early to drive more than 2 hours to Bakersfield uhaul location from Guadalupe/Santa Maria. I arrived at 10:15am just for the staff to tell me there’s no scheduled booking for me to install a hitch, no part, they had no accountability of poor communications for customer service.... read more

Samuel N. 

on BBB

5 years ago

Don't use them when you move! I had booked a truck for college move-in week and subsequently called to update my reservation. They did not tell me that I could only have the truck for 6 hours at either of those times. I need the truck overnight as a way to store my stuff. They then updated my order without calling me down to only six hours and did not notify me of that until I did the online check in today. If you want honest service do not go here. 

Erica C 

on BBB

5 years ago

I was charged twice for a transaction and was told it was my fault because I checked the vehicle in online, but I was told to check the vehicle in online...When I asked the manager if he could stop the hold that was previously charged he told me no because it would look like the contract never happened and I’m not understanding of that part because I was already charged once for that contract. I called customer service and they told me the same but again how does that work and I was already charged for that contract. So inst... read more