This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
My Review is specific to the Long Island Regional Corporate Office and the Rockville Centre location in particular. I would give 0 stars if I could. I promptly made a reservation 6 days in advance for a 24 hour rental to begin at 6pm on Friday 7/31/20. I arrived on time to pick up my 15' truck where I was told by the branch's general manager that someone had moved my reservation to 3pm and that it had been subsequently cancelled. Even though this was not my doing, and I provided my confirmation the branch's general manager b... read more
Business response:
Hello *****, I'm sorry about the issues you had with the rental. We have located your contract which has been forwarded to management for review. Please email us at service@uhaul.com if you have additional questions about your complaint.
Two weeks ago my son made an online reservation for a van at 6 PM on Friday August 31 with the Leestown Road location since it much more accessible for him. Last year he rented a van at the Leestown location and was able to pick up using his phone app with no issues. This year we find at the last minute that the reservation was switched to the New Circle Road location and that no equipment had yet to been assigned. So after fighting the rush hour on New Circle Road on a Friday we arrive just about 20 minutes early. He waits ... read more
Business response:
Hello *****, I am sorry to hear that happened to your son and I apologize for the inconvenience it caused both of you. Unfortunately, I am not able to locate his reservation to address this issue without his information, such as the name, phone number and/or email address listed on the reservation. If you, or your son, will provide this information, we can take look at the reservation to figure out what happened. I apologize again for any hardship this created for you both.
Tried to get through to their corporate office. Called several days in a row multiple times each day, trying to resolve a problem but you cannot get through to anyone on their corporate line. They basically don’t take calls at all. Horrible company, will never use them again.
Business response:
Hello ****, I'm sorry for the issue you had and not being able to reach us to have it corrected. I have also sent you a separate email you can respond to if we can assist you with anything else. I apologize again for any issues this experience caused you.
We went to U-Haul today to get a trailer ball and attachment. We needed it 16" off the ground. The manager said he was too busy to get a measuring tape. They were not busy. No other customers. Another employee said he'd get one. Then they sold me a hitch and ball, but they couldn't get it to fit my car. After trying 20 minutes, it was not going to work. I said that's fine, I'll return it. The manager then said I could not return it because it was "used". It was never used because they couldn't get it to fit. Still, the packa... read more
Business response:
Hello *****, I'm sorry about what happened. I have sent you a separate email requesting some additional information. Once we have that, we'll forward your concern to management for review. Please let us know if you have additional questions about your complaint.
Leaving a review regarding the U-haul at *** **********in St. Paul, MN. I'm leaving a review here because after reaching out to the GM via email, I did not receive a response. I also left a brief review on their website. Rented a pickup truck and motorcycle trailer as I bought a bike from a guy in Lino Lakes and I do not have a license yet, so I needed to transport the bike down to Eagan. I was charged for 83 miles when I traveled 58.6. I was also charged for 13 gallons of fuel in a brand new truck pulling an empty trailer n... read more
Business response:
Hello ***, I'm sorry about the issues you had with the billing on your rental. We have located your contract which has been forwarded to management for review. Please email us at service@uhaul.com if you have additional questions about your complaint.
An absolutely horrible company - beware and do not use for truck rental. I placed two rentals over a week and a half in advance initially with customer service; upon review online they completely butchered it. I cancelled and rescheduled myself still a week and a half in advance. They changed my pickup locations for both trucks on two separate days. Upon arriving at the new location they did not have my truck size available, causing me to need to spend more money with them for the second reservation. The second reservation t... read more
Business response:
Hello ****, I'm sorry about the multiple scheduling issues you had. We have located your contract which has been forwarded to management for review. Please email us at service@uhaul.com if you have additional questions about your complaint.
Terrible trucks and trailers no maintenance to very Little turn on trucks and customer service is no good either because they don't call you back I submitted a complaint never heard anything
Business response:
Hello ********* I'm sorry about any issues you had. We have located your contract which has been forwarded to management for review. Please email us at service@uhaul.com if you have additional questions about your complaint.
U-haul is a very deceptive and very unethical , we moved from Duluth mn. To Palm Springs California and used a u-haul pod . When we bought a home in California , we called for our pod and it was still in duluth , why didn’t they send it ? When they finally sent it about three weeks later I spent a good three days and countless hours on the phone being put on hold for tens of minutes at a time and many times after waiting on hold and being transfered the call would be dropped and I would have to start over .when they finally ... read more
Business response:
Hello ****** I'm sorry about the issues you've had with your U-Box order. We have located your contract which has been forwarded to management for review. Please email us at service@uhaul.com if you have additional questions about your complaint.
Wonderful service by the team at **** ******** ** . U-Haul is the best
Business response:
Hello ***, I'm glad to hear you had a good experience. Thank you for taking the time to let us know our team members did us proud!
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open at 7:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com