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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
U-Haul in Duncan, BC (*** *******) gave me a quote For a round trip to and then tried to charge me more than 700 dollars more than what was initially quoted. I’ve talked to five different people and have been told the same thing “you signed the contract”. In fact, one customer service rep told me I should never ASSUME that their quotes are correct and based on the information that they are given.. I will take some of the blame, because I DID sign it, but who takes the time to go through any contract with a fine tooth comb, e... read more
Business response:
Hello ********, I'm sorry about the issues you had with the rental billing. We have located your contract which has been forwarded to management for review. Please email us at ***************** if you have additional questions about your complaint.
Unethical and extremely poor customer service for this U-Haul location. I ordered a 1-way rental online (at www.uhaul.com) to pick up a 20' ft. truck at this Scotch Plains, NJ U-Haul facility. I received an order confirmation with all the correct details. When I went to the Scotch Plains location the truck was not there and I was told that I had to go pick up the truck at another location over an hour a way! They told me I had no choice but to pick up the truck at the other location. They could not even tell me if the other ... read more
Business response:
Hello ***, I'm sorry about the issues you had with your reservation. We have located your contract which has been forwarded to management for review. Please email us at ***************** if you have additional questions about your complaint.
Awful service - the definition of a staff that doesn't care. A support system that lacks empathy, problem solving skills, or even basic human decency. Ordered 1 truck, 3 dollies, and 2 movers - received 1 truck and a whole bunch of grief. They blamed me- they hold on to the refund until the local manager has a chance to 'resolve' the situation - then the 5 day refund process starts!! What resolution is there other than give me my money back for the services you forced me to pay for beforehand? immediately. this is corporate ... read more
Business response:
Hello ********, I'm sorry about the issues you had with your rental. We have located your contract which has been forwarded to management for review. Please email us at ***************** if you have additional questions about your complaint.
We are beyond disappointed with this company. Not only did they send us on a 700+ mile drive with a truck that was in need of an oil change, but they also over-charged us a hundred dollars (we had waited to see if that was just a deposit that we would be refunded but it wasn’t.) When we arrived to our destination and got everything out of the truck, they had the audacity to tell us we had to drive an extra half hour to a farther location so it could be at the place where they will do the oil change.... as if that is our resp... read more
Business response:
Hello *****, I'm sorry about the issues you had during your rental. We were not able to locate your contract and I sent you a separate follow-up email requesting additional information so we can have management address your concerns.
Horrible, just horrible. I reserved a Uhaul over almost a month in advance and the day before I my move I never got a call. I call and they say they don't know what happened to my reservation. I was screwed. I had no Uhaul which I depended on because I did the right thing by reserving online ahead of time. Dont use Uhaul they don't care about their customers.
Business response:
Hello *****, I'm sorry for the issues you had with your reservation. We have located it and it has been forwarded to management for review. Please email us at ***************** if you have additional questions about your complaint.
Some of this hitch technician does not follow their company standards - which what was happened to me. I got my hitch installed on my 2019 Honda Odyssey and instead of following this guide, ******************** ***************the so called "Hitch expert" cut the whole driver-side under panel leaving the underside of my vehicle exposed. I went to talk to him to see if he can amend the mess and he said he cannot fix the issue. I asked him why he did not follow their company's installation guide and went ahead to just cut the p... read more
Business response:
Hello *****I'm sorry about what happened during the hitch installation. We have located your contract which has been forwarded to management for review. Please email us at service@uhaul.com if you have additional questions about your complaint.
I reserved a 6x12 trailer to pick up yesterday at my local dealer. When I arrived, I stood in line for 30 minutes to get up to the counter. The line was not social distancing and the people there didn't care. In fact, one employee there kept approaching people in the line and getting very close to ask and be sure that they had reservations because they were all booked up. The person ahead of me took a bit of time, he had reserved a 1-way rental to Ohio and they put it down as a local rental. He had his reservation e-mail to ... read more
Business response:
Hello *******, I'm sorry about what happened with your reservation. We have located your contract which has been forwarded to management for review. Please email us at service@uhaul.com if you have additional questions about your complaint.
Reserved a truck 1 1/2 weeks ago without an issue received and email and text message that my truck would be ready to picked up at 8am on 8-29-2020 with a dolly and moving blankets. The day before my move I get a call at 12:30pm (30 minutes before I close on my new house) that they don't have my truck available. I can pick up a new smaller truck (15ft) but that wont be ready until 3pm. Mind you this is all happening at 12:30pm Friday afternoon at the end of the month. No uhaul trucks were available in a 30 mile radius to be ... read more
Business response:
Hello ******* I'm sorry about the issues you had with your reservation. We have located your contract which has been forwarded to management for review. Please email us at service@uhaul.com if you have additional questions about your complaint.
This place is horrible. We reserved two storage spacies and were told we were all set only to find one week prior to the sale of our home, they had given away our reserved storage space. People in the store explained that they had people waiting six months for a space...that really fixes everything. When you call for resolution, they made no offer to fix the situation. We were told that in order to keep our reservation, we had to pay within 10 days, yet that was not told to us either in the store, or by phone or even on our ... read more
Business response:
Hello ********, I'm sorry about the issue you had with the storage reservation. We have located your file which has been forwarded to management for review. Please email us at service@uhaul.com if you have additional questions about your complaint.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open at 7:00 a.m.
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