U-Haul Trailer Hitches

Ray H 

on BBB

5 years ago

Last Monday my wife reserved a 10' truck with Uhaul in Moscow, ID, so we can move our two oldest into their first apartment Monday morning. The reservation was confirmed, yet my wife just received a phone call from Uhaul's reservation department informing her, not only were we not going to get our 10' truck, but they no longer had any trucks, vans or trailers available to rent. They did offer a solution! That solution being, if we would just drive to Lewiston, ID and pay an additional $100.00 then they could honor our agreed... read more

Alec C. 

on BBB

5 years ago

Hello All, I set up the delivery of my U-Boxes during the week to ship on Friday late in the evening. When I got off the phone with Uhaul I was assured that my delivery would go without a problem, however, hours later I received another call while I was working stating that my address had not been confirmed and that I needed to call Uhaul to confirm my address. Once I was off work I called to confirm and Uhaul once again assured me that my delivery would take place and it would be on time as promised. Finally, today, the dat... read more

Jean-Luc M. 

on BBB

5 years ago

U-Haul reservation process is a joke! I reserved a trailer almost one month in advance close to my place of residence in the Silicon Valley. A few days before the pickup date I went through their online check-in process and paid in full for the rental. The day before the pickup date they notified me that the closest available trailer was in a town FIFTY miles away. The same day I passed in front of the original pickup place and a trailer was there, obviously ready for pickup. When I asked the clerk there why I was not given ... read more

Lindsay Z 

on BBB

5 years ago

Manager was rude, condescending, and not helpful. I booked a rental truck, 15 foot truck, and she called me right before my move to tell me I couldn't keep the truck overnight. That I would have to move my stuff into a storage locker overnight and pick it up the next day. This is not a company rule, it is not listed anywhere on their website, AND I was approved for a 23 hour rental. When I contacted another location, they said they had never heard of that rule before and when they looked up my contract, it had me booked for ... read more

Pamela 

on BBB

5 years ago

The Owner, Chris, at the Palmer, Alaska unit, who greeted me out by my car before coming in, obviously had an agenda. His agenda was to get rid of me. Apparently my hitch was a difficult install which he said over and over again. It was so painfully obvious he wanted this work gone!, that I could not believe it. Obviously I was not going to get my hitch installed as planned which I had taken half a day off to do. I discussed this with the representative when I made the appointment and they made it for 9 AM so that I would be... read more

Tobin M 

on BBB

5 years ago

Reserved a truck at a close location, then they send me across town to actually get the truck at another location. Had the truck for 4 hrs and dropped it off After-hours at 8 pm. Put the keys in the drop off box. Next day then send me a bill for 2 days rental. Also included numerous fees like an After-hours service charge of $21, Fuel charge of $9 even though I put gas in the truck and the needle was more than it had when I picked it up. I only drove 14 km, yet somehow I used 29 liters of fuel. Cleaning fee and cleaning tax ... read more

Shauna L 

on BBB

5 years ago

I'm not sure if I can leave no stars but you need to be able to minus some. I suffer from a bad back and it is obvious I am not in good shape. The gentleman I was with is handicapped. When picking up the truck we had to walk over 500ft in pouring rain to get to the truck, we did our own walk through in the rain, no employee around. Had to go to the office to get the dollie we had rented and put it in the truck ourselves which was a struggle. When we returned the truck we were informed in no uncertain terms that the truck had... read more

Trent E. 

on BBB

5 years ago

Terribly rude. Horrible experience. Avoid at all costs unless you love total incompetence and being verbally abused by customer "support". 

Don G 

on BBB

5 years ago

Terrible experience on 2 of my recent 3 U Haul rentals. The Calgary locations are participating in aggressive Bait and Switch strategies. After initial booking and confirmation, the terms of pricing, and drop off locations were materially changed within a day of service, leaving me, the customer in a compromised situation. Initial confirmations are meaningless. When changes were verbally agreed upon with the agent who is facilitating the changes, documentation did not fully reflect the details. When the vehicle is dropped of... read more