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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I made an online reservation for a 6x12 trailer on Feb 21s to be picked up in or near Arvada, CO on 4/29t. I got an email confirmation stating someone would contact me 4/28 the day prior to my 4/29 pickup. I got a call on 4/28 saying my pickup location is in Glenwood Springs - a 4 hour drive from my house. The lady on the phone was not helpful when I explained I could not drive 4 hours away and then 4 hours back to load my move. I then called my local UHaul to explain my situation to see if they might have another type of tr... read more
Business response:
Hello Rebecca, I am deeply sorry U-Haul was not able to fill your reservation. We have located the order which has been forwarded to management for review. Please contact (833) 450-0095 if you have additional questions about your complaint.
I was charged for insurance, today after returning a truck, when I twice denied it. Once during initial reservation and once before taking the keys. I have had issues with Uhauls mobile pickup both times I have tried it. I have only rented with Uhaul these 2 time.I am honestly done with this company as an option for truck rentals. The last time I tried the mobile pickup, the truck I reserved days in advance was not there and Uhaul did not honor their $50 reservation guarantee. It was blamed on "other issues" and the operator... read more
Business response:
Hello Nathaneal, I am sorry about the billing issues with your rental. You were sent a separate email with a resolution and if you have additional questions about it, please respond to that email. Thank you and I apologize again for any inconvenience.
Made a reservation one month in advance for a 20ft truck and tow dolly. 2 days before pick up, we called to confirm location of the truck and they told us sorry, no trucks available in your state, of any size. Good luck. No attempt to honor reservation, nothing. This is 2 days before we have to leave. And we are moving across the whole country. If you can not honor reservations, then why do you have them. Moving is stressful enough without the added stress of no way to actually move. I can’t even begin to express my feelings... read more
Business response:
Hello Shellie, I am deeply sorry U-Haul was not able to fill your reservation. We have located the order which has been forwarded to management for review. Please contact (888) 837-3948 if you have additional questions about your complaint.
HORRIBLE CUSTOMER SERVICE/FRAUDULENT CHARGES On Sunday 4/25/21 I rented a Econoline van from a local U-haul vendor at a gas station. When I received the van the gas tank was at about 5/8ths full. After driving a total of 98 miles in a van that averages about 15mpg I got back to the U-Haul vendor and my tank had gone down to just above 3/8ths full so I drove up to the pump and got $15 of gas which brought me back a hair under 5/8ths full. A couple days later I received the final invoice from them and they had the audacity to ... read more
Business response:
Hello Nick, I'm sorry about the issues you had with the rental fees. Your contract has been located and forwarded to management for review. Please email us at socialcare@uhaul.com if you have additional questions about your complaint.
I'm moving across the country and they canceled my 2 week old reservation less than 24 hours before my pick-up time and was told they don't have any trucks or trailers leaving the state in the foreseeable future. Customer service blamed it on their website giving reservations without knowing inventory and are aware of people reservations made months ago that are being canceled as well. Avoid at all costs.
Business response:
Hello David, I am deeply sorry U-Haul was not able to fill your reservation. We have located the order which has been forwarded to management for review. Please contact (206) 721-2900 if you have additional questions about your complaint.
First time in my life I left an appointment for a service without getting what I came for. I wanted to get a trailer hitch and wiring harness installed. 1) No one was in the store. Not a big deal, but: 2) When I went outside, three employees were just standing there chatting. I was waiting for someone to ask what I needed. The woman (let's just call her Karen) just walked right past me into the store, ignoring me. Also not so bad, but definitely not polite. 3) I told Karen I had an appointment at 9. She looked it up in her c... read more
Business response:
Hello ****, I'm sorry about the issues you had while trying to drop off your vehicle for the hitch appointment. We have located your contract which has been forwarded to management for review. Please contact ###-###-#### if you have additional questions about your complaint.
I made a reservation a month before I needed the truck and trailer. I even modified the reservation several weeks after that and no one even suggested the possibility of them not having the equipment they implied they had by never mentioning anything otherwise. Now they say there are no one way vehicles and want more money for another service even though all of this is solely their responsibility. The customer service agent was very apologetic and understanding of my frustration, which is the only redeeming quality of this i... read more
Business response:
After listening to my voicemails/emails it seems they even called/emailed this morning and said they had a truck...then called/emailed back 15 minutes later and said nevermind. Also, since they canceled my reservation (which I never said I wanted, I said I would call back) I am not able to leave a review for my order. I want to reiterate that the customer service people were more than helpful in explaining then issue. They should get a raise for dealing with U-Haul corporate policy failures.
I purchased a tow hitch online to have it installed at my local store, location 400 Orchard Dr West Columbia, 29170, on 3Apr2021. Later that same day I received a confirmation email for my install date for 14Apr2021 at 2pm. When I got to the store they were unaware of any hitch install for me. According to there computer system my order was "grey", which seemed to me not ready to be installed. I asked why I was not called and told this and was told until I came in they were unaware of my install appointment. They said they r... read more
Business response:
Hello Carole, I'm sorry about the issues you had with your hitch reservation. We have located your contract which has been forwarded to management for review. Please email us at service@uhaul.com if you have additional questions about your complaint.
Uhaul skyway in in Saint Petersburg Florida operates in racial discrimination. They apply damages to cars that Black people have not damaged. When I filed a complaint with corporate they responded rude and would not even reply to my email request a supervisor higher than the person I spoke with me. When I return the truck that we rented from a different U-Haul location the young man there informed that the skyway location always applies damages to black ppl. When we went back to take pictures of the vehicle the owner stated ... read more
Business response:
Hello Angela, I'm sorry about the issues you had with the charges of the rental and how it was handled. We have located your contract which has been forwarded to the Marketing Company President, the highest level of management for that regional, for review. Please contact (727) 288-9918 if you have additional questions about your complaint.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open at 7:00 a.m.
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