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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Do not use this business as they are deceptive in their charges. They charged me 1800 miles for a trip that was 900 miles and refused to issue a refund. They admitted the mileage from Plano to ***************, ** is only 900 miles but refused to correct their error.
Business response:
Hello *******, I am sorry about the issues you had with the charges. Your concern has been documented and forwarded to the appropriate management team to address directly with you. Please contact ###-###-#### if you have additional questions about your complaint.
I ordered a hitch and ball kit online through U-Haul on My 26, 2021. Between then and June 22, 2021 I attempted to contact U-Haul customer support on multiple occasions to figure out the delay issue. I spoke to several people and was transferred to several more that could not help me just to transfer me to ******* agent that had the same reply. *** also responded to delay emails requesting a supervisor to contact me, submitted multiple feedback reviews to U-Haul trying to get help. I requested a supervisor 5 times. Still hav... read more
Business response:
Hello *******, I am sorry about the issues you had with your order. Your concern has been documented and forwarded to the appropriate management team to address directly with you. Please let us know if you have additional questions about your complaint.
Made a truck rental reservation over the phone, went to the place and they had NO truck. They said they'd have it at 2pm. Came back at 2pm, still no truck.This is the 2nd time this has happened. Letting these tiny local shops call themselves "********************" centers is the dumbest thing i have ever seen.Now my wife and I are stuck without any options, nor a place to stay.
Business response:
Hello *******, I am sorry about the issues you had while trying to pick up your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. Please let us know if you have additional questions about your complaint.
Horrible nobody has a clue they **** n **** and **** n Washington last time I ever call ********************. All around joke so unprofessional it's not funny. "
Business response:
Hello ****, I am sorry about the issues you had with U-Haul. Your concern has been documented and forwarded to a management team to address directly with you. Please let us know if you have additional questions about your complaint.
***** ******** was very unprofessional regarding my rental and resolving billing issues . He made uhaul look bad as a whole by the way he handled my situation. I would not recommend this location to anyone, by all means call ahead of time and talk to management before committing to business with them. I will not be giving this location any business moving forward until I receive an apology, which I doubt will happen since I spoke to his marketing manager and the guy downplayed my complaint , excusing calebs actions *** attit... read more
Business response:
Hello *******, I am sorry about the issues you had during one of your rentals. I located multiple rentals and since the full name in your review cannot be seen, I was not able to determine which order you are referring to in the review. Please provide the order number so we can have the proper management team address this issue. I apologize again for any inconvenience this has caused you.
I rented 8 U-Boxes, the quote I was given was $1,000 less than the final price for transportation. I was told not to reserve transportation until it was time to transport. When I called to schedule transportation I was told there was no record of my previous call or quote and they would not honor the price I was given. Then I was told the location where my Ub-boxes were being shipped does not have a truck to get the U-Boxes to my house and I need to unload each U-box at their facility and transport my belongings to my house,... read more
Business response:
Hello *****, I apologize for the issues you had with your U-Box orders, and they could not find your call. Is it possible you called from a different number, one not listed on the order? The shipping would be handled by the scheduling office of the dispatching location and their number is ###-###-####. This should not roll over to a call center. I apologize again for the problems you had with this order.
I find it appalling that u-haul thinks its ok to price ***** for their equipment during these difficult economic times. I need to move my belongings from ********* to ***** due to a job change. The mileage allowed is 1500 miles, way more than needed, and theyre charging $4288. That same exact truck would cost me $1700 to take it from ********* to ********, **. It allows 2 extra days and nearly 2400 miles! Please explain to me how its my problem that they have too many trucks in *****. Its not!! As a consumer, I expect to pay... read more
Business response:
Hello *******. I am sorry. One-way move rates are determined by a combination of truck size, point of origin, destination and the date of the move. The price includes an allowed mileage and a set number of days to complete your move. Supply and demand does affect the rate of the equipment. Please contact Sales and Reservations at ###-###-#### and they can assist you with the different options and rates available with U-Haul. You can also provide the city and state you are moving from, and I can have that area's scheduling of... read more
Buyers Beware: I order a ubox approximately 3 weeks prior to needing it. The date needed for the box was June 10th. The box was never delivered and I spoke with the Brandon the manager at the Uhaul located 2902 Hershberger Rd NW, Roanoke, VA 24017. Brandon didn't know why it wasn't delivered. The location to the box was changed and he advised it would be delivered to the new site June 14th. I organized 10 volunteers and two loaded vehicles. We waited 5 hours at the drop site and it never showed up. I called multiple sites an... read more
Business response:
Hello ******, I am sorry about the issues you had with your U-Box order. I reviewed the complaint previously filed for this order and the notes indicate a manager contacted you and discussed your concerns with you. Please contact ###-###-#### if you have additional questions about your complaint.
My complaint relates to the complaint filed by ***** E below. I too have rented several 6x12 trailers from U-haul. Last week I rented one going from ************ to North Carolina. This same trailer has usually always cost me ~$255-300. This time it was $1,300! Like the complaint below, I called U-Haul and received the same excuse that there are shortfalls of trailers in the north and the price is the price. I have to make that same trip very soon and again require a trailer. This time I again attempted to rent from the same... read more
Business response:
Hello *******, I am sorry about the issues you are having with the pricing procedure. Your concern has been documented and forwarded to the appropriate management team to address directly with you. Please contact ###-###-#### if you have additional questions about your complaint.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open at 9:00 a.m.
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