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U-Haul Trailer Hitches
- Automotive
- Roseburg, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Roseburg certified U-Haul Hitch Cen... read more
Location details
1182 NE Stephens St, Roseburg, OR, 97470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
There was no ownership from the people I spoke to over the phone. One helped changed my reservation but misquoted me, next person told me someone will call back & obviously no one did and the third person transferred me back to the automated system. I wrote an email to online support, they emailed the ************ ** location and guess what happened. Nothing.
Business response:
Hello **** I am sorry about the issues you had with getting on with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. Please contact ************** if you have additional questions about your complaint.
Terrible terrible terrible company process and custome service.Placed an online order on May 17 for a hitch kit, I thought that I could attached it to my SUV and bring my kids to have a wonderful vacation, but I was wrong. Today is Jul 27, I still did not recevie the hitch kit. However, my vacation days have finished already.U-Haul screwed-up my vacation plan!!!!!!!Called customer service more than 10 times , every time were a long waiting. After explaining my case, the agents always say that they will send email/leave a mes... read more
Business response:
Hello ********, I am sorry the hitch was not received in time for your vacation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again this happened.
I had a reservation to pick up my truck for one way at the Loganville location, but they were not able to accommodate me according to the store ******** then scheduled me to have a one way truck at the ******* location and stated that I would not be charged for mileage. Once I arrived at the ******************* Location the ** told us that they were to have a truck returned at 930 and it had not got back so they would not be able to assist with a one way truck. Because we had no other option we told him that we have no optio... read more
Business response:
Hello ******, I am sorry about the issues you had trying to get a truck for your move. Your concern has been documented and forwarded to the management team to address directly with you. I apologize again for the inconvenience you experienced.
Reserved a storage unit a week before, when reached to pick up the key, was told no storage unit available and reservation does not work this way. This was particularly odd as the online system did not mention something like this and the location just gave away my storage unit. When called the helpline, no real help was offered. Worst experience by far. Would not recommend U-Haul ever.
Business response:
Hello Syed, I am sorry about what happened with the storage reservation. Please provide the storage reservation number as I was not able to locate it. I apologize again for the problems this caused you,
23rd July, 2021 Here we go again, the third time around Booked a 10' truck in April. Was told that the company would call the day before to advise me on where in the metro area I would need to pick up the truck Changed the order to a 15' truck and got the same instructions.Was called at noon (July 23rd) and told to pick ** the truck in Quincy.Was called again at 4:45 PM to be told that the 15' was no longer available and I could have a 10' with trailer. I can understand that UHaul are depending on customers to return their t... read more
Business response:
Hello ***********, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for the frustration and inconvenience you experienced.
I reluctantly reserved their largest truck with Uhaul to move our 3 bedroom home 245km in *******, Canada. 10 years ago I booked the same truck with them and on moving day the best they could give me was a 12 foot truck resulting in me making 3 trips using extra fuel time and mileage and they were unapologetic then as well. 1 year later my boss booked the same truck and was also screwed over on his moving day by Uhaul and given 12 ft truck again completely unapologetic, so I made sure this time to keep on top of the reservat... read more
Business response:
Hello *****, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any problems this caused for you and your family.
I was excited to order 2 u-boxes and moving support for an elderly relative's move ******** pack up and unloading). Regrettably, I ran into problems with the interface between U-haul, Moving Helpers, the local U Haul site and the moving company U-Haul contracted for my move in Georgia.I have spent 8 1/2 hours on the phone over 2 days to try to resolve the problems in obtaining my boxes in Georgia as ordered. The fragmentation between U-Haul, loving Helpers and the contracted movers' moving company has been astounding. The li... read more
Business response:
Hello JH. I am deeply sorry for the multiple issues you had with your U-Box order. After reviewing the existing complaint, I see you already spoke with a manager, and they provided a resolution. I apologize again for your experience and if we can assist you further, please let us know.
NIGHTMARE! My truck reservation was lost. On the morning of the move, we were told that there wasn't a 26 ft. truck available in my town despite the reservation. We went through 2 frantic hours trying to locate one and somehow get it to my home before the movers were scheduled to show up to load it. We finally reached UHaul's ********************** They found a truck 100 miles away (after every local UHaul location told us no such truck existed for a 100 mile radius), but now we had to find someone, at a moment's notice, wil... read more
Business response:
Hello *****, I am sorry about the multiple issues you had during your move. Your concern has been documented and forwarded to the appropriate management team to address directly with you. As for the unused moving supplies, those can be returned to a U-Haul Center with the original receipt, if they were not part of a bundle (a bundle can be returned but all items within it must be returned). I apologize again for all the trouble you had.
Uhaul is a shady business they always charge my bank account for deposits after returning the uhaul in good condition. These people fraudulently hit my bank account multiple times. I will no longer use this crooked as company.
Business response:
Hello *********, I apologize for any issue you have had with rental charges. I was not able to find a recent rental under your email address. If you have a particular rental or rentals you would like to have reviewed, please provide the order number, name and phone number on each one. Thank you and I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 765 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open at 7:00 a.m.
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