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Towneplace Suites By Marriott
- Hotels
- Eagan, MN
About this business
The Towneplace Suites By Marriott Eagan Is An Extended-Stay Property With Studio And Two-Bedroom Suites,Fully-Equipped Kitchens, 24-Hour Fitness Center, Laundry, And Market, Pets Welcome. Enjoy Our Complimentary Hot Breakfast Each Morning.
Location details
3615 Crestridge Dr, Eagan, MN, 55122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 9:30 a.m. | |
| Tue | 6:30 a.m. to 9:30 a.m. | |
| Wed | 6:30 a.m. to 9:30 a.m. | |
| Thu | 6:30 a.m. to 9:30 a.m. | |
| Fri | 6:30 a.m. to 9:30 a.m. | |
| Sat | Closed | |
| Sun | Closed |
If you are looking for the worst Christmas experience anyone could ever have, you have come to the right place. Do you want to spend $500 per person for 24 hours of pure hell? You have come to the right place. Let me paint you a picture of how one hotel can bring a World War II Nazi Germany experience to you. You don’t have to go far, it’s all contained within the gulag of Gaylord Texas Hotel. We were greeted, not with a big old Texas “Howdy”, but a german accent of “PUT ON YOUR MASK!”. It was enough to call the trip short w... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your recent disappointing experience. We sincerely apologize for your frustrations and were certainly disappointed to read your report regarding hotel staff's enforcement of Marriott's Mask Mandate. Following American Hotel & Lodging Association (AHLA)’s “Safe Stay Guest Checklist” announcement mid-July 2020 and to further promote the health and safety of our communities, face coverings are required for Marriott guests and associates in all... read more
Was cheated out of money for 1 night stay in Maple Grove, Minnesota..Wont stay again
We booked a stay with Springhill Suites San Diego Downtown/Bayfront and we were all very excited to stay there initially, however, that quickly changed once we got inside our room. With Covid going on, we had hoped this type of Hotel would be dotting their I's and crossing their T's when it comes to cleanliness but we were wrong. Upon enetering the room, there was an awful scent inside the room. It smelled like dirty carpet. We got passed it and proceeded to check out the rest of the room and take down our stuff. Since we we... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your recent disappointing experience. We sincerely apologize for any difficulties you experienced during your stay. The details you've presented will certainly help us and our management teams improve the services we provide. We can assure you during the normal course of business it is our sincere intention to meet, if not exceed, the expectations of every guest. There are always areas that can be improved upon or processes that can be comp... read more
Horrible, gary g should be fired , has no respect for customers , is a terrible supervisor Blew my concerns off. And lied I will follow up with legal
Business response:
Marriott International, Inc. does not believe this review represents an actual interaction with a customer. The comments mention allegations directed towards a supervisor named "gary g" however the posting was made by someone named "Gary Ge." Thank you.
My name is J**** D**** and I am a Gold Elite member and have never received such poor customer service from this organization. The purpose of this correspondence is to express my dissatisfaction with the on-going unprofessionalism of the Sheraton Tribeca New York City. I stayed at this unprofessional establishment on October 16th through October 18th. Upon checking I was informed of a $200 hold on my credit card which the representative said was a “deposit” which it customary when checking in a hotel. Working in a bank part ... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced due to this billing issue. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We never want a guest to leave with... read more
The pictures for each specific room and the description of the ocean view rooms are inaccurate, deceitful, & misleading. Ocean view actually means you'll be looking out the balcony seeing a brick building and partial ocean view stepping off of the balcony. I spoke to a few reps and they all agreed that the picture and name was misleading. I was told that although incorrect pictures were shown for the room we picked that I should've picked ocean front to get the view shown for ocean view. I was told I got the tol. I picked wh... read more
Business response:
Marriott International, Inc. thanks you for taking the time to share your comments. We sincerely apologize for any frustrations and/or dissatisfaction you may have experienced during your stay. As we pride ourselves on our reputation of exceptional service and honest business practices, Marriott would never condone any Marriott website displaying misleading or erroneous information. We continue to offer our sincerest apologies we were not able to extend a complimentary room upgrade to your reservation booked with an Online T... read more
They set my rewards after living there for months due to home repair they set up my reward card the company refuses to help me log into my account but they "see" my account. I have not been able to use my points after my insurance gave them over 20K for me to live in a hotel that wasn't all that great to began with. I want them to give me the correct information to get my points they refuse to help me
Airport parking:Very easy to make parking reservations and happy with the price. Parking lot was hard to find, arriving at Marriott hotel there were no instructions on where to go, who to pay, where specifically to park..nothing. Then they let the panders and scam artist on the shuttle. They create and emergency and ask for cash. The gentleman scammed me out of $40. Then upon arriving back from flight, not sure how to catch shuttle back to hotel to get your car. I called the Marriott advised to wait for shuttle. I waited whe... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your recent disappointing experience with our hotel's Airport Shuttle. We sincerely apologize for the difficulties you have experienced. The service you describe is not consistent with the training our hotel associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services our hotels provide. We never want a guest to l... read more
Very noisy HVAC. Kept us awake. Microwave oven found on the floor. Had to move it to the countertop to use. Terrible Sanitation issues DO NOT STAY HERE ! My wife and I booked a studio suite room for three nights for a quick "relaxing" getaway. It was anything but. On arrival we learned we would staying in separate building across the street from the main building. Not a big issue. Tens minutes after we entered our room we noticed we didn’t have any ice or an ice bucket in the room. I called the front desk for an ice bucket s... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your recent disappointing experience. We sincerely apologize for the difficulties you and your family have experienced. Please be assured we take issues of this nature quite seriously. The service you describe is not consistent with the training our hotel associates receive nor is it indicative of our corporate philosophy. Upon further review, we can verify your concerns were lodged with Marriott Customer Support where hotel leadership has ... read more
Frequently asked questions about Towneplace Suites By Marriott
How is Towneplace Suites By Marriott rated?
Towneplace Suites By Marriott has a 2.7 star rating with 624 reviews.
When is Towneplace Suites By Marriott open?
Towneplace Suites By Marriott is closed now. It will open tomorrow at 6:30 a.m.
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