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Towneplace Suites By Marriott
- Hotels
- Eagan, MN
About this business
The Towneplace Suites By Marriott Eagan Is An Extended-Stay Property With Studio And Two-Bedroom Suites,Fully-Equipped Kitchens, 24-Hour Fitness Center, Laundry, And Market, Pets Welcome. Enjoy Our Complimentary Hot Breakfast Each Morning.
Location details
3615 Crestridge Dr, Eagan, MN, 55122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 9:30 a.m. | |
| Tue | 6:30 a.m. to 9:30 a.m. | |
| Wed | 6:30 a.m. to 9:30 a.m. | |
| Thu | 6:30 a.m. to 9:30 a.m. | |
| Fri | 6:30 a.m. to 9:30 a.m. | |
| Sat | Closed | |
| Sun | Closed |
WARNING *Long review* Just don’t go here. It’s a waste of money despite having Marriott in its name. I figured since this was a Marriott hotel the service would be exceptional along with the rooms. I was wrong and learned my lesson. The customer service was absolutely awful We got into our room and the room REEKED of mold. There was a blood stain on the curtains, the shower water was cold, and the pillows had stains on them of who knows what. We quickly left the next morning as fast as we could, checked out despite having on... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. Also, please continue to work with Marriott Customer Support ... read more
If I could give this hotel 0 stars I would. This hotel is horrible!! Marriott Corporate sucks and does not take complaints seriously. Submitted a complaint to corporate and was totally ignored. Spoke with Line Kaloni, the CEO's assistant and she was no help at all. Line Kaloni told me they don't handle complaints at corporate they send the complaints to the hotel manager. What is the point of submitting a complaint to corporate if the complaint is not going to be looked at by corporate and sent back to the horrible managemen... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We never want a guest to leave with a negative experience and... read more
Just recently spent 3 nights at this property, now as a frequent traveler who would normally stay in a Marriott property I will admit I know this is a new property and it's quite apparent this property needs training and attention. Upon checking in it was quite evident that housekeeping had not in my opinion correctly prepped our room and I'm sure others as well considering our room was dirty and dusty which was promptly brought to the attention of the front desk once we had gotten to our room. The same evening that we had p... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. Please continue to work with Marriott Customer Support for an... read more
I stayed at a filthy Residence Inn Marriott, LEWISVILLE TX. smelly, tissue with snot in closet, phones not working, horrible attitude of the receptionist who thinks she owns the place and BLM. She had an attitude when I walked in after a long-delayed flight to Dallas. She might have been sleeping in the back room for all I know. I rang the bell to get her attention to come to the front desk. She walked up to the front desk as though she was doing me a favor by coming from behind the sleeping room. Two keys she gave me - one ... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your disappointing experience. We sincerely apologize for the difficulties you experienced and be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. Thank you for bringing this to our attention. We hope we will have another occasion to meet your expectations and welcome you back in the future.
I have had a Marriot Credit Card for several years. Each year, I receive a "free night" stay which has been useful given the $90.00 annual fee. The free night is worth 35,000 points. I attempted to book a room at a location that is normally 12,500 points per night. The location was nearly full so Marriot did not honor the free night certificate. The program says that there are no blackout days. The reservations supervisor argued that these were not blackout days - what else do you want to call them? I recommend that no one w... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We never want a guest to leave with a negative experience and always encourage contacting Marriott Customer Support for further assistance. Please contact the credit card company according to the terms of your cardholder agreement. Please see our website for further contact information to address the service you received - htt... read more
Wayne and Erick are definitely not good with black lives matter. I stayed at this hotel for several days starting 4-22-21 to 5-7-21. Every white person came thru the lobby they was greeted welcome back! I walk thru the lobby the first question is can I help you or are you checking in. I walked down to front desk and over heard an employee tell the white guy I will take care of your valet and here are two meal tickets for next door for breakfast. I ask front desk agent why I we didn’t receive any meal tickets or issue any fre... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your recent disappointing experience. We sincerely apologize for the difficulties you have described in your message. Please be assured we take claims of this nature quite seriously. At Marriott, we stand against racism and do not tolerate the type of experience - https://news.marriott.com/news/2020/06/18/we-stand-against-racism. According to the Code of Conduct guidelines for our Associate Discount privilege, please contact your Marriott S... read more
minus 10 should be an option for that location (155 Fair Brook Place Clarksville, TN 37040) i was traveling for a whole week and i did not enjoy anything at this location absolutely nothing the room was not clean the fans were working non stop i was sick the whole week because of it not even towels in the room the only proved me with one small shampoo bottle barley enough to wash my head ( the rest of the body that's was not enclouded in the room price ) there was a big fly in my coffee machine they over charged me (330 $) t... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We never want a guest to leave with a negative experience and... read more
I booked a two night stay at this Marriott on Friday May 7th and checked out Sunday May 9th 2021. I received a email receipt after my late check in of the amount I've been charged. The amount was $310.50. I'm well aware of the daily charges marriott charges that will be returned if you don't charge anything to the room HOWEVER I was charged THREE DIFFERENT TIMES and WAS SENT TWO DIFFERENT RECEIPTS about my stay. I WAS CHARGED the first charge of $310.50, PLUS $360.00 for my stay, ALSO $154.44 FOR A ONE NIGHT STAY. IIcalled t... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced due to this billing issue. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. We never want a guest to leave with a negative experience and always suggest contacting Marriott Customer Support if you require further assistance mediating with our hotels.... read more
Actually a MINUS 5 stars but couldn't write a review without choosing at least one star. One word: BEDBUGS...in Dodge City, KS. They were rude to me & even told me I brought them in! Never once was I apologized to, asked if me or my cat was OK, or refunded ANY money on the room or for anything I've had to throw away. I contacted corporate, who was supposed to get back with me within 35 days (REALLY?? 35 DAYS??) and I'm still waiting...over 4 months later. No one will take my calls either. I also asked for a detailed report o... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your recent disappointing experience. We sincerely apologize for any difficulties you experienced. We have the greatest concern and respect for every guest’s experience. Marriott International takes bed bug issues, hotel hygiene and cleanliness very seriously. As a result, Marriott has established very strict standards of cleanliness for all its hotels that either meet or exceed public health department regulations, including pest control. The gl... read more
Frequently asked questions about Towneplace Suites By Marriott
How is Towneplace Suites By Marriott rated?
Towneplace Suites By Marriott has a 2.7 star rating with 624 reviews.
When is Towneplace Suites By Marriott open?
Towneplace Suites By Marriott is closed now. It will open tomorrow at 6:30 a.m.
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