Towneplace Suites By Marriott

Mark W 

on BBB

3 years ago

Marriott Bonvoy / Homes & Villa's / Vacasa and 3rd party property vendors. Cancelled a res with Marriott in August for a December stay in Denver. Been dealing with Marriott since mid December to no avail. I am sure i will get a boiler plate response like just about everyone else. I went so far as to escalate to corporate HQ and their Consumer Affairs division as well of emailing the President of Marriott - lip service in return. Saving grace is I disputed the CC charge but assume i will lose the points. I have given them unt... read more

Iulia B 

on BBB

3 years ago

Marriott let me book a hotel that is closed, or closed after booking . Six months ago I booked a hotel with 88,000 points. Today I wanted to book another room for my sister. I found out the hotel is closed. When reaching to Marriott they said to cancel and rebook. The booking is requiring now 120,000 points which I don’t have. Marriott refused to correct their mistake. Not acceptable, very disrespectful and disappointing. 

Iulia B 

on BBB

3 years ago

Marriott let me book a hotel that is closed, or closed after booking . Six months ago I booked a hotel with 88,000 points. Today I wanted to book another room for my sister. I found out the hotel is closed. When reaching to Marriott they said to cancel and rebook. The booking is requiring now 120,000 points which I don’t have. Marriott refused to correct their mistake. Not acceptable, very disrespectful and disappointing. 

Iulia B 

on BBB

3 years ago

Marriott let me book a hotel that is closed, or closed after booking . Six months ago I booked a hotel with 88,000 points. Today I wanted to book another room for my sister. I found out the hotel is closed. When reaching to Marriott they said to cancel and rebook. The booking is requiring now 120,000 points which I don’t have. Marriott refused to correct their mistake. Not acceptable, very disrespectful and disappointing. 

Omer A 

on BBB

3 years ago

W Amsterdam This hotel doesn’t even have a lobby If you arrive early because of international flight Don’t expect to check in early even you ask and even if they have room available because they can't make the room ready even when you put in your booking request and they approved. I arrived at 9 am They said they have room but need to do some final touch ups and the room would be ready latest 11 am We couldn’t get in until around 2 pm When you have 6 years boy And fly 8 hours You want to trust your hotel Especially when you ... read more

Omer A 

on BBB

3 years ago

W Amsterdam This hotel doesn’t even have a lobby If you arrive early because of international flight Don’t expect to check in early even you ask and even if they have room available because they can't make the room ready even when you put in your booking request and they approved. I arrived at 9 am They said they have room but need to do some final touch ups and the room would be ready latest 11 am We couldn’t get in until around 2 pm When you have 6 years boy And fly 8 hours You want to trust your hotel Especially when you ... read more

Omer A 

on BBB

3 years ago

W Amsterdam This hotel doesn’t even have a lobby If you arrive early because of international flight Don’t expect to check in early even you ask and even if they have room available because they can't make the room ready even when you put in your booking request and they approved. I arrived at 9 am They said they have room but need to do some final touch ups and the room would be ready latest 11 am We couldn’t get in until around 2 pm When you have 6 years boy And fly 8 hours You want to trust your hotel Especially when you ... read more

Jennifer B 

on BBB

3 years ago

This was the first time I visited the Ice at this hotel. I am handicapped and went with family. Before entering, my family asked if we could use a wheelchair and they said only if we were guests of the hotel. We asked if we could pay to rent one since I have multiple sclerosis and cannot walk for very long. They again said no. I went through with my family’s assistance, but after all the walking. I lost my balance and fell. As we were leaving, they said “Oh sorry. Why didn’t you rent a wheelchair?” We told them we were told ... read more

Jennifer B 

on BBB

3 years ago

This was the first time I visited the Ice at this hotel. I am handicapped and went with family. Before entering, my family asked if we could use a wheelchair and they said only if we were guests of the hotel. We asked if we could pay to rent one since I have multiple sclerosis and cannot walk for very long. They again said no. I went through with my family’s assistance, but after all the walking. I lost my balance and fell. As we were leaving, they said “Oh sorry. Why didn’t you rent a wheelchair?” We told them we were told ... read more