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Towneplace Suites By Marriott
- Hotels
- Eagan, MN
About this business
Location details
3615 Crestridge Dr, Eagan, MN, 55122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 9:30 a.m. | |
| Tue | 6:30 a.m. to 9:30 a.m. | |
| Wed | 6:30 a.m. to 9:30 a.m. | |
| Thu | 6:30 a.m. to 9:30 a.m. | |
| Fri | 6:30 a.m. to 9:30 a.m. | |
| Sat | Closed | |
| Sun | Closed |
On the day of check in, I called Marriott Corporate to tell them I was feeling unwell. Given the current COVID environment, I thought that was the responsible thing to do. I told them upfront that I prepaid for my stay and asked for their advice on what to do and if there could be a refund in this case. The customer service representative provided me with a very misleading answer. Instead of answering my question directly, he canceled my reservation and opened up a case - leading me to believe that an exception can be made s... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. We sincerely apologize for your frustrations not receiving a waiver to your same day cancellation request. In response to changing marketplace conditions, Marriott International is committed to ensuring our customers experience flexibility during these challenging times. Please visit https://clean.marriott.com/ to review our cancellation policies. Furthermore, as Marriott is committed to monitoring and impleme... read more
***INTERESTED CUSTOMERS BEWARE, YOU'RE BETTER OFF STAYING AT THE SHAWSHANK STATE PRISON OR THE OSWALD STATE CORRECTIONAL FACILITY (OZ) THAN HERE*** If there was anyway possible to leave zero stars for this so called " hotel", I would. I traveled from my hometown to Texas (with my fiancee), to celebrate his birthday and our 5th year anniversary. We arrived on Friday (the 21st) and we're checking out on the 24th. Upon check in, I was not even totally prepared for what I was about to experience as well as, see. I am a Silver Ma... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your recent disappointing experience at one of our hotels. We sincerely apologize for the difficulties you and your family have experienced. Please be assured we take claims of this nature quite seriously and would never condone such behavior & housekeeping practices. The service you describe is not consistent with the training our hotel associates receive nor is it indicative of our corporate philosophy. Upon further review, we can verify ... read more
This is no reflection on Marriott International - only on TownPlace Suites in Gainesville. 7451 Newbery Rd, Newbery, FL 32609 Our company booked two rooms for one night at this location through Expedia. I had never had any other issues with these type of reservations in the past. The hotel replied to my reservation with a question which I answered. That night, when our crew went to check in, the desk clerk could not find the reservation. I was on Chat with Expedia who called the hotel, confirming paid in full reservation for... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your disappointing experience. We sincerely apologize for any frustrations and inconveniences. Please be assured we will use your experience as a training opportunity for our management teams to improve the services our hotels provide. Thank you again for bringing this to our attention. We hope we will have another occasion to meet your expectations and welcome you back in the future.
I stayed at this hotel from July 25th to July 30th 2020 due to my apartment being renovated. First of all, the guest services were horrible, they were not friendly whatsoever. The first night i checked in there was a young lady at the front desk & she was upset for whatever reason & said that guests were annoying and she didnt know from where they were coming from and if they didnt realize the pandemic is going on for the way they were acting. As if the guest prior to me had annoyed her, i told her she shouldnt allow it to g... read more
Business response:
Marriott International thanks you for taking the time to share your comments. We sincerely apologize for any difficulties experienced during your stay. As we pride ourselves on our reputation of exceptional service and honest business practices, Marriott International would never tolerate unwarranted charges of any kind. Upon further review, our hotel's Assistant General Manager has confirmed upholding the decision to charge the pet fee. We continue to apologize for any dissatisfaction with the decision. Please be advised ou... read more
I had an absolutely horrible experience with the Marriott Griffin Gate Resort in Lexington, KY hotel from the start. I booked this hotel for a short, socially distanced weekend getaway for me and my wife to enjoy spa, pool, and golf. The issues started when I tried to schedule a simple manicure for my wife 4 weeks prior to our arrival and was told there was no availability. We decided to still go and spend the day at the pool on Saturday and then golf on Sunday (7/18-7/19). We checked in at 1:00PM on Saturday we were told we... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your recent disappointing experience. We have the greatest concern and respect for every guest’s experience. We sincerely apologize for any frustrations you may have experienced due to implementing social distancing guidelines through enhanced operational protocols designed for maintaining appropriate physical distancing. We encourage you to contact the hotel’s general manager for specific details.These practices are a result of following l... read more
I am a Marriott Bonvoy member and have typically had a good experience with Marriott. That's no longer the case. I booked a hotel stay for July 16-18 to attend a funeral in Casper, Wyoming. I called ahead to understand COVID-19 cleaning protocol and was assured that hotel staff were doing everything possible to disinfect the room. Fortunately, I brought my own disinfecting/cleaning supplies. There was so much dust, dirt and grime on many fixtures that there is no way the room was thoroughly cleaned. The next day at a private... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your recent disappointing experience. We sincerely apologize for any difficulties you experienced. Marriott has the greatest concern and respect for every guest’s experience and we take bed bug issues, hotel hygiene and cleanliness very seriously. As a result, Marriott has established very strict standards of cleanliness for all its hotels that either meet or exceed public health department regulations, including pest control. The global resurgen... read more
I travel a lot and the Residence Inn Beaumont is not customary and goes beyond the Covid State and local Restriction not even allowing six US Soldiers to grill. They are going beyond corvid restrictions. They put the hotels grill away. They also took a guess personal grill away and would not give it back. In addition the service is poor, breakfast is not served on time, my room fridge is still making an extreme noise when the fan comes on and the room cleaning is poor. I actual bought cleaning supplies and had to wipe down t... read more
Business response:
Marriott International thanks you for taking the time to share your comments regarding your recent stay and our hotel's COVID-19 cleanliness practices. We sincerely apologize for any difficulties experienced during your stay. Marriott Hotels are continuing to use cleaning and disinfecting protocols recommended by the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO); particularly cleaning rooms after guests depart and before the next guest arrives, with detailed attention paid to high-touch... read more
We are frequent Marriott guests and have stayed at the 750 I-35 New Braunfels, TX Courtyard many times over the years. Our most recent stay was unfortunately for a family funeral. The last thing we thought we would have to worry about is being overcharged 3 separate transactions by the Marriott...overcharges totaling close to $600 for a 2 night stay!! The charges occurred after our portfolio was closed and days after our stay. The management Cindy and Vanessa are terrible!!! Did absolutely nothing to compensate us for such a... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your disappointing experience. We sincerely apologize for the difficulties you experienced. Please be assured we will use your experience as a training opportunity for our management teams to improve the services our hotels provide. Thank you again for bringing this to our attention. We hope we will have another occasion to meet your expectations and welcome you back in the future.
I had to place at least one star just to start with a review, but they don't deserve even one. It's all started that after 2days staying in a room I had garbage which needed to be taken out and towels replaced, bed to be made, etc. I came to front desk at 11am and asked for my room to be cleaned they said they would have to arrange it but it would be some time. I said that I will be back around 2pm. I was told alright and I left hotel. I came back passed 3pm and my room was as I left it. I went down stairs and asked why is m... read more
Business response:
Marriott International thanks you for taking the time to share your comments. We sincerely apologize for any difficulties experienced during your stay. Upon further review, I see you've spoken to Marriott's highest office of escalation who mediated on your behalf with on-site hotel management. We continue to apologize for any dissatisfaction with the decisions made. During this unprecedented time of COVID-19, Marriott is committed to monitoring the latest guidance from the CDC and WHO and are updating our protocols, and deve... read more
Frequently asked questions about Towneplace Suites By Marriott
How is Towneplace Suites By Marriott rated?
Towneplace Suites By Marriott has a 2.7 star rating with 629 reviews.
When is Towneplace Suites By Marriott open?
Towneplace Suites By Marriott is closed now. It will open tomorrow at 6:30 a.m.
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