Towneplace Suites By Marriott

Jennifer B 

on BBB

3 years ago

This was the first time I visited the Ice at this hotel. I am handicapped and went with family. Before entering, my family asked if we could use a wheelchair and they said only if we were guests of the hotel. We asked if we could pay to rent one since I have multiple sclerosis and cannot walk for very long. They again said no. I went through with my family’s assistance, but after all the walking. I lost my balance and fell. As we were leaving, they said “Oh sorry. Why didn’t you rent a wheelchair?” We told them we were told ... read more

Dominique S 

on BBB

3 years ago

I was stayed at this hotel i decided to book with springhill suites in chicago (chinatown) because of the reviews.. until 12/19/202 i ended up leaving my purse by accident &didn't realize until i made it to work because i was a distance from the hotel decided to stay at work but once i returned back to the hotel after work realized my purse was missing w/ my credit cards SSN i am talking about a $1300 purse! Also i noticed that my bed was "unmade" when i specifically requested room service but of course no one is going to ma... read more

Dominique S 

on BBB

3 years ago

I was stayed at this hotel i decided to book with springhill suites in chicago (chinatown) because of the reviews.. until 12/19/202 i ended up leaving my purse by accident &didn't realize until i made it to work because i was a distance from the hotel decided to stay at work but once i returned back to the hotel after work realized my purse was missing w/ my credit cards SSN i am talking about a $1300 purse! Also i noticed that my bed was "unmade" when i specifically requested room service but of course no one is going to ma... read more

Dominique S 

on BBB

3 years ago

I was stayed at this hotel i decided to book with springhill suites in chicago (chinatown) because of the reviews.. until 12/19/202 i ended up leaving my purse by accident &didn't realize until i made it to work because i was a distance from the hotel decided to stay at work but once i returned back to the hotel after work realized my purse was missing w/ my credit cards SSN i am talking about a $1300 purse! Also i noticed that my bed was "unmade" when i specifically requested room service but of course no one is going to ma... read more

April Y. 

on BBB

3 years ago

The Gaylord National Resort & Convention Center in Maryland failed to exercise good faith in protecting over $20,000 in personal items belonging to myself and my roommate from being STOLEN from inside of our room while staying there for a conference in December 2022. As a convention hotel with 3 simultaneous conferences that weekend, the Gaylord failed to implement measures that would prevent an outside intruder from gaining access to our locked room. Despite the high traffic throughout the hotel due to the conferences, the ... read more

April Y. 

on BBB

3 years ago

The Gaylord National Resort & Convention Center in Maryland failed to exercise good faith in protecting over $20,000 in personal items belonging to myself and my roommate from being STOLEN from inside of our room while staying there for a conference in December 2022. As a convention hotel with 3 simultaneous conferences that weekend, the Gaylord failed to implement measures that would prevent an outside intruder from gaining access to our locked room. Despite the high traffic throughout the hotel due to the conferences, the ... read more

April Y. 

on BBB

3 years ago

The Gaylord National Resort & Convention Center in Maryland failed to exercise good faith in protecting over $20,000 in personal items belonging to myself and my roommate from being STOLEN from inside of our room while staying there for a conference in December 2022. As a convention hotel with 3 simultaneous conferences that weekend, the Gaylord failed to implement measures that would prevent an outside intruder from gaining access to our locked room. Despite the high traffic throughout the hotel due to the conferences, the ... read more

Marie G. 

on BBB

3 years ago

My husband passed away November 16, 2012 and almost every November 16 since then, I have spent the day at the Ballantyne Hotel and Spa. My children give me gift certificates during the year to use on that day. In addition to the miscellaneous times when I treat myself to a spa day, my sister treats us to a spa day when she comes to visit, to include lunch and a bottle of champagne at the pool after our services. All this having been said, my son again this year bought me a $100 gift certificate for Christmas and a $50 certif... read more

Marie G. 

on BBB

3 years ago

My husband passed away November 16, 2012 and almost every November 16 since then, I have spent the day at the Ballantyne Hotel and Spa. My children give me gift certificates during the year to use on that day. In addition to the miscellaneous times when I treat myself to a spa day, my sister treats us to a spa day when she comes to visit, to include lunch and a bottle of champagne at the pool after our services. All this having been said, my son again this year bought me a $100 gift certificate for Christmas and a $50 certif... read more