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Towneplace Suites By Marriott
- Hotels
- Eagan, MN
About this business
The Towneplace Suites By Marriott Eagan Is An Extended-Stay Property With Studio And Two-Bedroom Suites,Fully-Equipped Kitchens, 24-Hour Fitness Center, Laundry, And Market, Pets Welcome. Enjoy Our Complimentary Hot Breakfast Each Morning.
Location details
3615 Crestridge Dr, Eagan, MN, 55122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 9:30 a.m. | |
| Tue | 6:30 a.m. to 9:30 a.m. | |
| Wed | 6:30 a.m. to 9:30 a.m. | |
| Thu | 6:30 a.m. to 9:30 a.m. | |
| Fri | 6:30 a.m. to 9:30 a.m. | |
| Sat | Closed | |
| Sun | Closed |
marriott turnkey home rentals canceled our paid for reservations while driving from nys to myrtle beach. They will not give us a refund due to unforseen issues not controlled by them. Covid 19. They offered me a credit to use upto Feb 2021 however I am now unemployed and even if I obtain a new job, I will not be eligible for a week long vacation by then. So they should refund me back otherwise it is considered stealing. I will not recommend them ever after this horrible experience
Business response:
Marriott International thanks you for taking the time to provide feedback about your experience with Homes & Villas by Marriott International. In response to changing marketplace conditions, we are introducing additional flexibility regarding existing Homes & Villas by Marriott International reservations. Please visit - https://homes-and-villas.marriott.com/ for more information. Please accept our sincerest apologies for any frustrations you have experienced. We never want a guest to leave with a negative experience and reco... read more
Tried to leave this review for Zip 77030 but HOUSTON BBB links are NO GOOD: my chat with them Marriott on Fannin St link sends us to WRONG hotel on Briarpark Dr (now send me here). Family always Sheraton fans, now certainly Marriott fans; thankful for their bend-over-backwards care of us this last year under HOU Methodist Hosp, care (connected by pedestrian sky bridges). The meals, even dining-in room services were better than even BJs, however more limited they have to be + served even during the 2020 Ch.Virus "lockdown" wh... read more
Business response:
Marriott International thanks you for taking the time to share such positive feedback about your experience at our Houston Marriott Medical Center/Museum District Hotel. We are always interested in hearing how our hotels and/or staff have made such an impression on our valued guests. We look forward to welcoming you again in the traditional spirit of Marriott hospitality. Thank you for choosing Marriott, and we look forward to serving your future lodging needs.
GM was RUDE EMBARRASSING DEMEANING CONTRADICTIVE and CONFUSING!!! Marriott Towanda PA
Business response:
Marriott International thanks you for taking the time to provide additional feedback about your disappointing experience in March. We sincerely apologize for your experience and continued dissatisfaction. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. We never want a guest to leave with a negative experience and always encourage contacting Marriott Customer Support for assistance in these matters. We do confirm your previous contact with v... read more
Absolutely THE WORST HOTEL EVER!. workers here were very rude and I've gone to Marriott's, and by far this is the worst one yet. Mario O*** (one of the employees) had a disgusting attitude was harassing and following guests in the hotel. He was talking with a very aggressive tone, he burst into my mother's room, and hit my aunt with the door and told everyone who came to give her gifts, to get out or he will call the police. He didn't even give us time to leave. He called the police, and when they showed up he lied and told ... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your recent disappointing experience. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. We sincerely apologize for any difficulties you experienced as we have the greatest concern and respect for every guest’s experience. Marriott takes standards for hygiene and cleanliness very seriously and are taking additional steps to ensure the safety of our guests and assoc... read more
This is the absolute worst hotel I have ever been to, and the worst experience I have ever had, PERIOD. My family and I where at a hotel where they told us prior to check in, no more than two adults could stay there and two children. A few more people came to talk for a while. Afterwhile, they were to leave to go back to there home. We were not and I repeat were NOT having a party we barely even made any noise, seeing as we were not there for more than a couple of minutes before Mario Orac followed my company, burst in the r... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your family's recent disappointing experience at one of our hotels. We sincerely apologize for any difficulties you experienced. Please rest assured we take claims of discrimination quite seriously and would never condone such behavior. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. We never want a guest to leave with a negative experience and always encourage ... read more
Melody in Accounting needs to be terminated! If this is Marriott's best we're in trouble: 1. If housekeeping says: "you're staying additional days" your credit card will be charged for any amount without making a verbal commentment to the front desk. This is a racket/scheme! 2. Making fraudulent charges 3. Unprofessional ethics 4. No sense of reality, completely inept! ??I'll make the recommendation to corporate, they should consider auditing this franchise, I'm sure, I'm not the only one this obtuse woman has initiated such... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your recent disappointing experience. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. We sincerely apologize for any difficulties you experienced. We have the greatest concern and respect for every guest’s experience. As we pride ourselves on our reputation of exceptional service and honest business practices, we never want a guest to leave unhappy. We always su... read more
My airpods were stolen (most likely by the maid, not sure who else would have accessed my room). I filed a case with Marriott only to hear nothing. After hours of phone calls I finally reached a nasty adjuster who told me they will not replace my stolen property because the maid denied theft. No duh! Very angry now that I am out over $200 and even angrier because I am stuck in quarantine using a loudspeaker as I don't have the money to replace these at the moment. Don't stay here if you don't want to get your things stolen. ... read more
Business response:
Marriott International thanks you for taking the time to share your comments. We sincerely apologize for any difficulties experienced during your stay. As we pride ourselves on our reputation of exceptional service and honest business practices, Marriott International would never tolerate theft of any kind. Upon further review, I see you've spoken to Marriott's highest office of escalation, hotel management and their insurance company's claims adjuster. We continue to apologize for any dissatisfaction with the decision hande... read more
Your companies telemarketing company calls me five or six times A DAY. . I have over 50 blocked numbers for your telemarketing service. I’m TRYING TO BE REMOVED FROM YOUR LISTS. When I finally except your offer to speak to someone directly, as soon as I tell them I'd like to figure out how to stop receiving phone calls from your company, they hang up on me. I do not wish to travel outside of the country and I do not wish to stay at a Marriott hotel chain. Well I understand it's probably third-party, you should know that whoe... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your recent disappointing experience, Please see Marriott International’s Statement on Fraudulent Phone Calls at the following web address - https://news.marriott.com/news/2019/07/31/marriott-internationals-statement-on-fraudulent-phone-calls. Re-posted below: Marriott International has been made aware of a series of fraudulent telephone calls being made in different parts of the world where the caller offers a complimentary stay at a Marriott h... read more
We arrived at the hotel on Friday, July 19, 2019 around 6:30pm. At this time, our party had already arrived and received their room keys. Unfortunately, two of the three room keys were not working. Erica in maintenance was amazing and she had diligently worked to make sure we can get this resolved. She spent over an hour working on the doors. One room could not be fixed. The other was fixed. In the meantime, we had to wait an hour without the offer of a move to another room or any other solution. When we brought it to the tw... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your disappointing experience in July 2019. We sincerely apologize for any difficulties you experienced during your stay. I see you received a response from our hotel staff on July 24, 2019 after our Social Media response team reached out to you. We have the greatest concern and respect for every guest’s experience. Marriott International takes bed bug issues, hotel hygiene and cleanliness very seriously. As a result, Marriott has established ve... read more
Frequently asked questions about Towneplace Suites By Marriott
How is Towneplace Suites By Marriott rated?
Towneplace Suites By Marriott has a 2.7 star rating with 624 reviews.
When is Towneplace Suites By Marriott open?
Towneplace Suites By Marriott is closed now. It will open at 6:30 a.m.
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