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Towneplace Suites By Marriott
- Hotels
- Eagan, MN
About this business
The Towneplace Suites By Marriott Eagan Is An Extended-Stay Property With Studio And Two-Bedroom Suites,Fully-Equipped Kitchens, 24-Hour Fitness Center, Laundry, And Market, Pets Welcome. Enjoy Our Complimentary Hot Breakfast Each Morning.
Location details
3615 Crestridge Dr, Eagan, MN, 55122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 9:30 a.m. | |
| Tue | 6:30 a.m. to 9:30 a.m. | |
| Wed | 6:30 a.m. to 9:30 a.m. | |
| Thu | 6:30 a.m. to 9:30 a.m. | |
| Fri | 6:30 a.m. to 9:30 a.m. | |
| Sat | Closed | |
| Sun | Closed |
Wish i could give it 0/10 stars! I went here for my daughters 7 year old birthday. I got there early with a LARGE party city bag, about 4 helium balloons, streamers, balloons to blow up, the whole 9 yards. My ex husband was supposed to pay for the room as a gift to our daughter, which he paid for through a third party online. Upon ME arriving early to set up the surprise, they told me i would have to pay for the room because the card on file was “only to reserve the room”. I was extremely annoyed by this because my EX husban... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your recent disappointing experience at our hotel. We sincerely apologize for the difficulties you have experienced. Please be assured the service you describe is not consistent with the training our hotel colleagues receive nor is it indicative of our corporate philosophy. Upon further review, we can confirm you have been in communication with our Marriott Customer Support teams in the effort to mediate on your behalf with on-site hotel ma... read more
The manager was a racist and they fake said we was smoke but he told us to leave .also said he will refund money which he did not. Also there was weed smell in hallway which he did not do anything this motel is racist it is TownePlace suites 8710 research dr Charlotte nc
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your recent disappointing experience at one of our hotels. We sincerely apologize for the difficulties you and your family have experienced. Be assured we take claims of this nature quite seriously. At Marriott, we stand against racism (https://news.marriott.com/news/2020/06/18/we-stand-against-racism) and do not tolerate the type of experience you describe in your message. Upon further review, we have verified you are in contact with Marri... read more
Horrible experience, I planned a surprise getaway for valentines weekend. When I checked in the room to lay roses and place the presents for my wife, the room was stained with a smoke smell. If anyone would've really checked/cleaned the room out, they would've easily noticed and handled accordingly. Maybe say this room is not ready. Not only that, but after we checked out, they processed payment for 1 night normal time about 2,3 business days, and the second night didn't process for almost 3 weeks later. All they would say i... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. Thank you again for bringing this to our attention. We hope we will have another occasion to meet your expectations and welcome you back in the future.
It has been eleven days and no one has reached out to me or any of the other parents that were burglarized during the stay at the Aloft Omaha West Hotel. We are very disappointed in the way Marriott has behaved throughout this ordeal. We found out that the front desk employee was the mastermind behind the theft and that show allowed her boyfriend to reside in the hotel without payment while he conducted a human-trafficking business (pimping). All this was happening while we were at the property and our children were afraid f... read more
Business response:
Marriott International, Inc. thanks you for taking the time to share your added comments. We sincerely apologize for you and your group's disappointing experience. As we pride ourselves on our reputation of exceptional service and honest business practices, Marriott International would never tolerate theft of any kind. Upon further review, we have confirmed the hotel owner's franchise corporation has reached out to your group's leader. Please contact your group leader or representative with any further questions or concerns ... read more
My fiancé and I came to Maryland on business and did not know the extent of our stay due to the job requirements, and I found this "gem" Once arrived, I noticed that you had to pay for everything; there was no coffee, no water, no free wifi, nothing! Parking wasnt free either, but I figured since it was the city. I emailed customer service and got the run around... There was even a fire drill one of the nights which led everyone to take the stairs (mind you we were on the eighth floor) and go outside where it was about 30 de... read more
I have been getting calls almost daily from Marriott for almost 3 years. No matter how many times I "press 2 to be removed from the calling list", I still get the calls. I have never even stayed at one of these hotels. The calls come from a different number every time and it is a recorded message: "Thank you for choosing Marriott hotels. You have won a four night stay.... please press two to be removed from our calling list". I cannot take it anymore. I have no idea what to do. It is beyond harassment. I just want them to st... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your experience. We’re so sorry to hear you are receiving this type of call. The robocall you received was not placed by an authorized representative of Marriott. I assure you that Marriott is committed to protecting the privacy and personal information entrusted to us. Please reference Marriott International’s Statement on Fraudulent Phone Calls at the following web address - https://news.marriott.com/news/2020/12/03/marriott-international... read more
I visited *******from *********and was skeptical about this hotel. Upon my arrival, I called and spoke with Paul and let me tell you the test was history from there. Paul went above and beyond for us the entire time. We had some minor issues upon our arrival and Paul was not there at the time. I can’t remember the front desk clerks name but he was amazing and made sure we were happy with our room. He checked several rooms before making sure we were ok. When Paul found out I had some issues, he accommodated us right away and ... read more
Business response:
Marriott International, Inc. thanks you for taking the time to share such positive feedback about your family's experience at our Residence Inn Atlanta Midtown/Georgia Tech Hotel. We are always interested in hearing how our hotels and staff have made such an impression on our valued guests. We look forward to welcoming you again in the traditional spirit of Marriott hospitality. Thank you for choosing Marriott, and we look forward to serving your future lodging needs.
This is a COVID super spreader hotel. I have photographs of empty beer cans and pizza boxes all over the lobby. When I asked for coffee because there was none in my room, I was told that they cannot leave coffee because someone could have touched it. They insisted that to get coffee, I would have to come to the crowded lobby breakfast buffet in the morning to get coffee in a large gathering where literally everyone was touching the coffee... which, incidentally, they were OUT of. In addition, I have photographs of what was l... read more
********* hotel I've ever stayed in. Marriott Residence Inn ****** ****** ******, CO. Crappie noise filled room, canceling my key card a day early of reservation.
Frequently asked questions about Towneplace Suites By Marriott
How is Towneplace Suites By Marriott rated?
Towneplace Suites By Marriott has a 2.7 star rating with 624 reviews.
When is Towneplace Suites By Marriott open?
Towneplace Suites By Marriott is closed now. It will open tomorrow at 6:30 a.m.
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