Towneplace Suites By Marriott

Jeff W. 

on BBB

3 years ago

DFW north Marriot in Irving Tx has deceptive parking signage/practices. The desk clerks can be very unwilling to address problems and act irritated if you ask for an explanation of policy’s. It does no good to talk to supervisors and managers won’t call you back. Don’t pay for parking by the signs in the parking lot. 

Berlissa R. 

on BBB

3 years ago

Feb 3, 2023 we checked into Fairfield Marriott in Rocky Mount, NC. We noticed the room cold and the heat did not work. We were told by front desk clerk and another employee that they will get someone up to take care of it. No one showed up and me and grand babies slept all night freezing because of lies. They had No Maintenance guy on call nor that worked on the weekends. The manager who will not give name was rude and very unprofessional told me that we could just pack our bags and leave the next morning. I was trying to ma... read more

Berlissa R. 

on BBB

3 years ago

Feb 3, 2023 we checked into Fairfield Marriott in Rocky Mount, NC. We noticed the room cold and the heat did not work. We were told by front desk clerk and another employee that they will get someone up to take care of it. No one showed up and me and grand babies slept all night freezing because of lies. They had No Maintenance guy on call nor that worked on the weekends. The manager who will not give name was rude and very unprofessional told me that we could just pack our bags and leave the next morning. I was trying to ma... read more

Jeff W. 

on BBB

3 years ago

DFW north Marriot in Irving Tx has deceptive parking signage/practices. The desk clerks can be very unwilling to address problems and act irritated if you ask for an explanation of policy’s. It does no good to talk to supervisors and managers won’t call you back. Don’t pay for parking by the signs in the parking lot. 

Jeff W. 

on BBB

3 years ago

DFW north Marriot in Irving Tx has deceptive parking signage/practices. The desk clerks can be very unwilling to address problems and act irritated if you ask for an explanation of policy’s. It does no good to talk to supervisors and managers won’t call you back. Don’t pay for parking by the signs in the parking lot. 

Berlissa R. 

on BBB

3 years ago

Feb 3, 2023 we checked into Fairfield Marriott in Rocky Mount, NC. We noticed the room cold and the heat did not work. We were told by front desk clerk and another employee that they will get someone up to take care of it. No one showed up and me and grand babies slept all night freezing because of lies. They had No Maintenance guy on call nor that worked on the weekends. The manager who will not give name was rude and very unprofessional told me that we could just pack our bags and leave the next morning. I was trying to ma... read more

Gabrielle M 

on BBB

3 years ago

I stayed at the Aloft BWI Hotel on **** **** ******* *** ********* *******between the dates of 7/20-24, 2022 my time and stay there was short so I don’t have any complaints about the service. Where my frustration lies is that it is now 2/4/2023 and I was charged $583.16. Since I live in another state it alerted me when I saw the charge on my bank statement. So I called the hotel right away to see why I was charged, they placed me on hold for a very long time, the receptionist finally came back on the line and stated that dur... read more

Gabrielle M 

on BBB

3 years ago

I stayed at the Aloft BWI Hotel on **** **** ******* *** ********* *******between the dates of 7/20-24, 2022 my time and stay there was short so I don’t have any complaints about the service. Where my frustration lies is that it is now 2/4/2023 and I was charged $583.16. Since I live in another state it alerted me when I saw the charge on my bank statement. So I called the hotel right away to see why I was charged, they placed me on hold for a very long time, the receptionist finally came back on the line and stated that dur... read more

Gabrielle M 

on BBB

3 years ago

I stayed at the Aloft BWI Hotel on **** **** ******* *** ********* *******between the dates of 7/20-24, 2022 my time and stay there was short so I don’t have any complaints about the service. Where my frustration lies is that it is now 2/4/2023 and I was charged $583.16. Since I live in another state it alerted me when I saw the charge on my bank statement. So I called the hotel right away to see why I was charged, they placed me on hold for a very long time, the receptionist finally came back on the line and stated that dur... read more