Towneplace Suites By Marriott

Victor R 

on BBB

2 years ago

The Marriott at Sawgrass in Ponte Verde, Florida is a discriminatory, dirty, old and dilapidated location only made worse by its management and incapable staff. My partner and I (gay couple) stayed at this resort for one night. It was a mini staycation as we like to do. Upon arrival, the room was disgusting. The building is old, dingy and moldy, but we figured lets make the most of it. We reported the following issues with the room: the AC didn't work, the dual sinks in the bathroom didn't drain and one side remained clogged... read more

jacque w 

on BBB

2 years ago

Marriott Bonvoy Marriott Hotels Fairfield by Marriott Fairfield Inn & Suites by Marriott San Diego Old Town Very disappointed in the customer service provided by Marriott. We booked a hotel for a recent Hockey Tournament. At the time of reservation our confirmation says free parking, and when we checked in we received a Parking permit saying it was free as well. When we checked out we were then charged for parking, when disputed they credited half, and then 3 days later changed their minds and re-charged our card for the par... read more

Joy C 

on BBB

2 years ago

I was a Marriott Bonvoy member. Booked a hotel with my points. Had to cancel the hotel due to road closures. Tried to rebook at another location where the roads were open. Was told that my points expired and they wouldn’t honor them. All this transpired over 1 day. You’d think given the extenuating circumstances due to the road closures they would have honored it. Called Marriott and was told there was nothing they could do. Very poor customer service. We travel a lot and I will avoid Marriott properties in the future if thi... read more

jacque w 

on BBB

2 years ago

Marriott Bonvoy Marriott Hotels Fairfield by Marriott Fairfield Inn & Suites by Marriott San Diego Old Town Very disappointed in the customer service provided by Marriott. We booked a hotel for a recent Hockey Tournament. At the time of reservation our confirmation says free parking, and when we checked in we received a Parking permit saying it was free as well. When we checked out we were then charged for parking, when disputed they credited half, and then 3 days later changed their minds and re-charged our card for the par... read more

Joy C 

on BBB

2 years ago

I was a Marriott Bonvoy member. Booked a hotel with my points. Had to cancel the hotel due to road closures. Tried to rebook at another location where the roads were open. Was told that my points expired and they wouldn’t honor them. All this transpired over 1 day. You’d think given the extenuating circumstances due to the road closures they would have honored it. Called Marriott and was told there was nothing they could do. Very poor customer service. We travel a lot and I will avoid Marriott properties in the future if thi... read more

Joy C 

on BBB

2 years ago

I was a Marriott Bonvoy member. Booked a hotel with my points. Had to cancel the hotel due to road closures. Tried to rebook at another location where the roads were open. Was told that my points expired and they wouldn’t honor them. All this transpired over 1 day. You’d think given the extenuating circumstances due to the road closures they would have honored it. Called Marriott and was told there was nothing they could do. Very poor customer service. We travel a lot and I will avoid Marriott properties in the future if thi... read more

jacque w 

on BBB

2 years ago

Marriott Bonvoy Marriott Hotels Fairfield by Marriott Fairfield Inn & Suites by Marriott San Diego Old Town Very disappointed in the customer service provided by Marriott. We booked a hotel for a recent Hockey Tournament. At the time of reservation our confirmation says free parking, and when we checked in we received a Parking permit saying it was free as well. When we checked out we were then charged for parking, when disputed they credited half, and then 3 days later changed their minds and re-charged our card for the par... read more

Megan M 

on BBB

2 years ago

The delta marriot manager doesn't have her employees change sheets. Then get embarrassed when you call them out and they dire you Because you put your two weeks in. The manager was laughing when I was telling the district manager Chad what was going on. I have been in contact with a lawyer, unemployment and the labor department. I'm currently waiting on a call back from corporate. 

Megan M 

on BBB

2 years ago

The delta marriot manager doesn't have her employees change sheets. Then get embarrassed when you call them out and they dire you Because you put your two weeks in. The manager was laughing when I was telling the district manager Chad what was going on. I have been in contact with a lawyer, unemployment and the labor department. I'm currently waiting on a call back from corporate.