This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Towneplace Suites By Marriott
- Hotels
- Eagan, MN
About this business
The Towneplace Suites By Marriott Eagan Is An Extended-Stay Property With Studio And Two-Bedroom Suites,Fully-Equipped Kitchens, 24-Hour Fitness Center, Laundry, And Market, Pets Welcome. Enjoy Our Complimentary Hot Breakfast Each Morning.
Location details
3615 Crestridge Dr, Eagan, MN, 55122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 9:30 a.m. | |
| Tue | 6:30 a.m. to 9:30 a.m. | |
| Wed | 6:30 a.m. to 9:30 a.m. | |
| Thu | 6:30 a.m. to 9:30 a.m. | |
| Fri | 6:30 a.m. to 9:30 a.m. | |
| Sat | Closed | |
| Sun | Closed |
The room was in unsanitary and filthy conditions. The Operations Manager was rude, aggressive, disrespectful, and insensitive to my complaints. This is a copy of the email to the General Manager with no response to my email or calls for an entire week until the Operations Manager called me and just began speaking to me in a condescending, aggressive manner, speaking over me and not allowing me to provide details. My husband and I recently stayed at the Fairfield Inn this past weekend to work at the hospital there in Wilson. ... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. Also, please continue to work with Marriott Customer Support ... read more
I was staying at another hotel in Round Rock for about 2 or 3 days, but I couldn't sleep, so I checked out of that hotel early and made a reservation at the Marriott Courtyard at Hoppe Trail, just off of I-35. I went to my room and lied down for a little while, but I still couldn't fall asleep, so I went to a local Care Now facility, where they immediately tested me for COVID and I tested positive, so they sent me to the hospital, where I got treatment and an IV. While I was there, I called the hotel and told them what happe... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We never want a guest to leave with a negative experience and... read more
The room was unsanitary and in a filthy condition. The Operations Manager was rude, disrespectful, and insensitive to my complaint.
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. Also, please continue to work with Marriott Customer Support ... read more
The company charged me $150 for a missing coffee maker. I don't drink coffee. I have been a loyal member for more than 30 years and have never even taken a towel. They refuse to remove the charge, even after multiple attempts.
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please continue to work with Marriott Customer Support to assist in mediation with our on-site hotel leadership team. Thank you again for bringing this to our attention. We hope we will have ano... read more
I've been a sliver or gold member for over 15 years, so I've come to expect a certain level of professionalism and customer service from Marriott. The accomodations themselves were acceptable, this review is more about the customer services and lack of prfessionalism by staff behind the scenes. We booked under a government rate, which did not specify one needed to be on official business, which it sometimes requires. This was out first trip in over a year, so we were a bit rusty an dmy girlfriend forgot ther government ID. A... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any misinformation the hotel's receptionist provided; qualified rates must be verified with proper ID at check in only. This is Marriott policy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. Thank you again for bringing this to our attention. We hope we will have another occasion to ... read more
After six nights at Wailea beach resort it was enough to make me not want to come back to Maui at all it was a horrible experience. Staff was not polite, mostly because they are short staffed and stressed out. Marriott and Hawaii has set these hotels up for failure post Covid. I can see it on staff’s faces. I am a titanium elite, got no upgrade. No breakfast. Apparently the hotel doesn’t own the restaurant!?!? But the hotel can give us Starbucks coffee and fruit and pastries? Complete b.s. The hotel emailed me in advance ask... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. However, we never want a guest to leave with a negative experience and always encourage contacting Marriott Customer Support for further assistance mediating with on-site hotel leadership. Please... read more
Stayed periodically at Courtyard Marriott Rockville from December 2020 to June 2021. On June 14, 2021 there was two unauthorized charges on my Bank credit bank card, value of $250.00. When questioned management, it was brought to my attention that I was no longer allowed to stay at Marriott hotels because I allowed "squatters" to stay in my room while I was away. The "squatters" as it was told to me vandalized the rooms back in late May in one of the rooms I stayed in. I was never notified by management and was falsely accus... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your recent disappointing experience. We sincerely apologize for the difficulties you have described in your message. Please be assured we take claims of this nature quite seriously. At Marriott, we stand against racism - https://news.marriott.com/news/2020/06/18/we-stand-against-racism. Furthermore, we continue to apologize for any dissatisfaction regarding the damages and fees levied. Unfortunately, we remain unable to change the decision... read more
Stayed at the Fairfield Inn and Suites in Watervliet, Michigan for a baseball tournament Memorial Day weekend for one evening. Made the reservation via phone after checking the hotel specifics at hotels.com, marriott.com, expedia.com and the hotel's direct web site. All sites indicate there is an adjacent water park (that is closed due to COVID) but then also advertises a pool and hot breakfast. When we arrived at the hotel we asked where the pool was so that our boys could have some fun. The desk staff indicated they were c... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations and/or misunderstandings with our websites. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. Also, please continue to work with Marriott Customer Support to assist in mediation with our on-site hotel leadership team. Thank you again for bringing this to our attention. W... read more
I recently booked a reservation there for 5 nights starting 6-3-21 until 6-8-21 and upon my arrival I was told that I am on the DO NOT RENT LIST. I’ve frequented this hotel on numerous occasions & never had an issue with anything or anyone, I asked the young lady why she couldn’t rent to me & she replied that she didn’t know. I called the third party whom I went through & they explained that some damage was done to the room & garbage was left in the room. I’m not understanding what was damaged considering it was just me & my... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. Please continue to work with Marriott Customer Support to assist in mediation with our on-site hotel leadership team. Thank you again for bringing this to our attention. We hope we will have another occasion to meet your expectations and welcome you back in the future.
Frequently asked questions about Towneplace Suites By Marriott
How is Towneplace Suites By Marriott rated?
Towneplace Suites By Marriott has a 2.7 star rating with 624 reviews.
When is Towneplace Suites By Marriott open?
Towneplace Suites By Marriott is closed now. It will open tomorrow at 6:30 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com