Towneplace Suites By Marriott

Sabrina B. 

on BBB

3 years ago

We checked in at the Fairfield Suited by Mariott Keys collection in Key West and the hotel had bed bugs! We are suffering terrible pain, we look diseased and the hotel claimed they are mosquito bites yet these are not mosquito bites they are confirmed bed bug bites we are on steroid topicals and oral antihistamines to calm the fire-like itch, rash and scars are horrifying to see. Once we had confirmation of the bites on check out I immediately called the hotel the manager said he would have ecolab investigate shortly that da... read more

Melyssa C 

on BBB

3 years ago

As the bride and groom trying to help support a hotel by booking a room block so that they get all the money from me and our guests….Courtyard Marriott of Isla Verde San Juan Puerto Rico decided to ruin that and make having to cancel our wedding that much WORST. because of the omicron surge AND implementing a 7 day quarantine we had to cancel our wedding and we had to cancel our hotel block 3 weeks before and MARRIOTT decided to NOT give our deposit back and will NOT speak to the groom or bride because we booked with a trave... read more

Bob D 

on BBB

3 years ago

Did a reservation online through Booking.com about a month before check in date at the Courtyard Santa Fe NM. Paid online several days prior to check in and on the day of check in 2 of the three rooms were cancelled by the hotel for overbooking. They would honor only one of the rooms even though the reservation showed 3 rooms on the same reservation. They did the same to 5 other guests as well while we were in the lobby. Very poor system set up between online booking companies and Marriott. Also just hours before we arrived ... read more

Janine C 

on BBB

3 years ago

My complaint is as follows We deeded back a timeshare property in 2014 to the Marriott, (did not use the timeshare from 2014 till present.) The paperwork said as of February 10 2014 we(transferors) were indebt under the mortgage in the sum of not listing this) . It said that transferee Saint Kitts and Nevis vacation Plan & time share accepts this transfer in lieu of any proceedings that may be taken by it to enforce the aforesaid mortgage. This took time and was told don't worry as this timeshare (out of USA) takes a long ti... read more

Michael F. 

on BBB

3 years ago

Redeeming points and awards is a cumbersome experience that Marriott clearly resents and wants to discourage. After being a customer of Marriott for more than 20 years, using their Bonvoy Credit Card to earn points, and generally having many pleasant stays at their hotels, I have recently started to redeem some of my points and award night certificates. To simply book three nights at a hotel required 4 logon attempts and 3 phone calls. Their website is Clichy and sometimes down completely. It will not function on the ****** ... read more

Olivia T. 

on BBB

3 years ago

This review is for the ********** ******located at ***** ******** ********** ********** ** *****, United States of America. After paying 318 dollars, My boyfriend, my 1 year old niece and I were staying at this hotel. My niece was sleeping and my boyfriend and I were just hanging out. Out of nowhere we hear knocking on the door and when we look to see who it is , it is is the hotel manager with 2 other people with him. When I opened it he told me the room smelled like smoke and accused us of smoking WITH MY NIECE IN THE ROOM... read more

song s 

on BBB

3 years ago

This review is for Hotel Colonnade Coral Gables, Autograph Collection, located at Coral Gables, Florida. Date Visit: 1/12/22 check in, 1/13/22 check out Front Desk: The front desk lady was competent and confident. She was very professional, prompt, and courteous, in greeting us and quickly checking us in. She explained the details clearly before sending me to the room. Check out was with a trainee, and it was the same smooth and easy. Room: The room is clean, and the beddings are fresh. The sound insulation may not be all go... read more

Jon M 

on BBB

3 years ago

I stayed there for a convention. At checking out the front desk was verifying charges to the room. The thing is I didn’t charge anything to my room. When I told the lady that she said she would take that off. A day later they charged my account. I called and the lady told me they would call me back in a few hours. Two days go by and no call. I call back and speak to the manager of the restaurant, no receipt was signed no proof I was there, nothing. Must off been someone who forgot there room number. He told me to wait a coup... read more

lisa B 

on BBB

3 years ago

Marriott sales force lied to us once again by representing thousands of beautiful properties that would be reachable to us if we traded our time share into bonvoy points. We did and once again when we went to book our vacation nothing was available! and if it was it was twice the points!!! They should be held accountable but never are. In the mean time they have another year of money from us and we have no nice vacation when and where we would like to go! they shouldn't even get one star.