Towneplace Suites By Marriott

Patricia M 

on BBB

3 years ago

The Fairfield Inn in Vernon, British Columbia should be closed or your name not associated with it. We always thought of the name, Marriott, stood for good quality. Have a look at this place - even the lobby looks like a motel in the hinterlands. Cathy was the saving grace of this hotel, the two men were uninterested and unhelpful. There are no amenities. When asked about a bar or restaurant, we were directed to a nearby Casino. The “complimentary” breakfast closed at 9:30 am sharp, and you couldn’t get a coffee thereafter. ... read more

Nakiesha M. 

on BBB

3 years ago

I checked into the Springhill Suites in Prince Frederick Maryland on July 8th I was given a filthy room on the first floor, the bed looked as if someone had been laying on it and the couch had multiple noticeable stains, I went back and spoke with the gentleman at the front desk and was given a second room. The room on the 4th floor seemed to be cleaner until I noticed what appeared to be a bedbug, one of which had been smushed and left on the bed closest to the bathroom. I was utterly disgusted not just by the uncleanliness... read more

Leotis J. 

on BBB

3 years ago

If I could I would give this hotel a zero star... My wife and I traveled to the Chicago Area June 17, 2022 for her Birthday/Father's Day weekend and also to visit family. We checked in around 4:30PM and was giving a room on the 4th floor. When we got into our room there was blood on the bed in different areas, also on the ottoman it appeared to have dried semen and the room was really outdated. Come to find out the hotel was renovated only from the 10th floor up and any room below the 10th floor is outdated and old. We retur... read more

Toinette S 

on BBB

3 years ago

The Fairfield Inn & Suites in Port Clinton, has a HORRIBLE staff. I feel the staff showed horrible customer service and were biased.The Front desk, her name was Teresa when I went down to ask for bedding and towels the second night, because my room was not cleaned for 2 days by hotel, sat 3 towels on the counter, I stated I needed more her response was, I quote "You Get What I Give You!!". I walked away and called customer service, they in turn had to call front desk Teresa to have give me and my family bedding and towels. O... read more

barry b. 

on BBB

3 years ago

I am a Titanium lifetime member of Marriott and was charged $2000. on a stay that the bill was $661.57. I stayed at the Marriott Hotel *** ***** ***** ******in Baltimore checking in May 5 and out May 9 2022. My wife gave the clerk 2 1000.00 gift cards and never received anything back. I called the hotel eleven times and was told a manager would return my call. No one called back., I reported this to marrio 6 times and was promised a response ion 3 days. There was no response and received 3 different case numbers. I have stra... read more

Paul K 

on BBB

3 years ago

I stayed at the Courtyard Marriot in Stuart, FL. Friday, July 1st. Drove from the West Coast of FL with my boyfriend and dog. Shortly after we arrived, I sat on the Florida and started hand feeding my dog. I noticed a flea on his foot, then another and another and soon I couldn’t pick them off fast enough. We told the front desk and wasn’t even offered another room, so we immediately packed and DROVE BACK HOME. This was 8 hours of driving in one day. Then, a trip to the vet the next day to ensure nothing else was on our dog.... read more

Andrew B 

on BBB

3 years ago

I'm a Titanium Elite member. I recognize that Marriott is the industry leader in hospitality; that much is obvious to me. That being said, I'd really like to see higher and more consistent standards for their hotels. A lot of these places really shouldn't even be carrying the brand name. Please increase the frequency of hotel inspections, and make them more thorough and demanding. A lot of the time, staff conduct s a bigger problem than the hotel itself. These people are representing the brand "on the front line," and there ... read more

stacy h. 

on BBB

3 years ago

As a loyal starwood now bonvoy with lifetime gold and almost lifetime platinum, I am now considering leaving. Been very disappointed with customer service response to recent issues. One establishment I frequently visited switched to an Autograph with all new staff and the entire experience was bad. From the attitudes at the front desk to the wait staff in the restaurant, wrong orders and cold food etc etc. when voicing this feedback to management, the only consolation was an apology “sorry they are all new”. Ok, let it go bu... read more

Haitao F. 

on BBB

3 years ago

I just had a terrible phone call experience with Marriott's senior elite specialist Kdee. I was calling to resolve an issue I raised up to Marriott customer service team weeks ago. I booked a three-day stay with my free night certificate in Los Cabos Beach Resort from June 14 to June 17th. However I had to reduce the stay to two days cause the hotel was not as I expected. I talked with the hotel and they said they can do it and one of my free night certificate should go back to my account. But the certificate never came back... read more