Towneplace Suites By Marriott

Ritz A. 

on BBB

2 years ago

My complaint is regarding the time shares Formerly ******* *******now Marriott. They keep on calling and emailing me to purchase more points to upgrade the status we’re in but when I asked about the flexibility and assistance of using the banked options due to the pandemic they refuse to allow me to use those banked points. What they are offering in exchange for Banked star options are “hotel credit which not nearly as close to what so Paid to get them; or Insurance to trips ONLY booked with them. I’m not asking for freebies... read more

Jose M. 

on BBB

2 years ago

BUYER BEWARE!....These people do not honor their cancellation policy and will steal your money !! Their management does not return phone calls 

Sheryl S 

on BBB

2 years ago

This hotel is too over priced for the numerous problems they have. 1. Their reservations dept changed fraudulently my date of arrival from the 14th of Oct to the 13th without notifying me then they said they'd charge me a cancelation fee if I cancelled my reservation. 2. They charged a flat $200 on your credit card for staying with them then they tell customers if you use a cash deposit that you have to pay $300 and $100 per day to discourage you from using cash. They are committing fraud to earn interest and run up their ho... read more

Mark S 

on BBB

2 years ago

Overbooks and sometimes not guaranteed a room even if booked months ahead 

H.R. 

on BBB

2 years ago

This hotel is trying to charge me for nights I did not stay and are refusing to look into the matter. I have multiple counts of proof of my location as well as witnesses proving my locations. This hotel cancelled my reservations while I was there and is trying to make me pay for their mistake. They are claiming I was at their hotel when I was not. I also did not have washcloths or towels and did not recieve any for 24hrs after I requested some. We also did not have a room ready upon arrival and did not get a room until 8pm w... read more

Tiffany T 

on BBB

2 years ago

I've always been a fan of Marriott but my recent experience with them changed my mind. They are so unprofessional and instead of handling the issue, they called me a liar. They completely ignore the issue and claiming that they don't keep record of their phone call, even after we showed them the phone log with their number. They refused to deal with the issue. They charged us for the rooms and we showed up and they didn't have the room for us. I even went talk to the corporate consumer affair and they still pointing fingers ... read more

Nim L 

on BBB

2 years ago

We booked the hotel via *********** for one night on Oct 1st. When we arrive the hotel around 6pm and tried to check in. However, they said that they don’t have room for me and often me another hotel several miles away with the same level or better grade. I complained about it and the lady said it was what it was it. It was late and I had no choice to accept it. The hotel they offer was Tru by Hilton. When we arrived this hotel, we found out that the room was very small and the grade level is not what they said. It was late ... read more

Tavonia C 

on BBB

2 years ago

I chose The W even though our economy is on the brink of a recession; I was told the staff was "incredible" by a friend who had a event there. She spoke about how seamless the process was. Her event coordinator welcomed her, paid for her lunch, sent her off with a packet of information and a gift bag. Conversely, my experience has been terrible. I'm celebrating my 50th birthday party at The W Austin Hotel located at *** ****** *** ******* ** *****Saturday 10/1/22. From the beginning, it took an exorbitant amount of time for ... read more

Rosamarie R 

on BBB

2 years ago

I was in the Residence Inn by Marriot in * ****** **** ***** ****** ** ***** **** ******** ** *********. I may have checked out 9/13/2022. I don't remember that well when I checked out and that was because the hotel staff there allowed police to enter to try to arrest me for a "wellness check". I had to stay in White Plains hospital at ** **** **** ***** *****against my will. The EMT women said that I'd be okay to leave after I saw the doctor. I saw the doctor and he said I could leave only after a person I know vouched for ... read more