Towneplace Suites By Marriott

Janette M 

on BBB

2 years ago

did reservation thru OPERATOR, the biggest mistake of all I booked Thursday night for 2 nights and 3 days (April 07 to 09). I was told that it's come with swimming pool, free breakfast, unlimited wifi and complimentary coffee. We came to check in early and check in half hour early which is great. However, need to pay parking assuming its free. I let it slide and when we go for coffee, they said there's complimentary coffee at second floor but there's none. I ask for swimming pool, and they said its not open and i even spoke ... read more

Elisa D. 

on BBB

2 years ago

I had a reservation with Westin Peachtree in Atlanta, July 2022. I cancelled reservation well within the time frame as the website policies. Long story short, I have STILL been contacting the hotel o find out why this was not credited back to my credit card. Not only did they not issue a credit, they on billed me twice on my credit card. While trying to research this issue, I get a response from someone, I go try and see what they are saying, and attempt to call /email them back-they NEVER let you talk to same person twice. ... read more

Brian K 

on BBB

2 years ago

I wish I could also give 0 star rating. I was a loyal customer of Marriott for many years, accumulated a lot of points via the loyalty program which was rebranded Bonvoy. I just lost all of my points without any notification of expiration after 24 months of inactivity (which I totally understand), but we couldn't travel for almost 3 years. Even just an email would have sufficed and I could have done something about it. Customer service has refused to reinstate my points yet the "appreciate your loyalty to Marriott Bonvoy". W... read more

Margeaux R 

on BBB

2 years ago

I checked into the Renaissance booking two rooms for the weekend. One room was held with my a personal business card. When checking in I gave them my debit card so that my personal business card would not be used. I MADE THIS VERY CLEAR. They said it was my a problem and they ran my debit for both rooms holding near $1000. When we got home Monday I noticed they had also put a pending charge of $679 on my personal business card. There was absolutely no reason to ever charge this card! I gave them the benefit of the doubt that... read more

Antonio 

on BBB

2 years ago

This is in regards to the Fairfield Inn and Suites in Doral, FL. I had made reservations at this hotel for one night for my family of 5. I was to have gotten a room with 2 queen size beds and a sofa bed to fit my family (3 adults and 2 children, both age 13). I paid almost $350 for this one night as the following day we leave on a cruise. The reservation was made through AAA and my email showed that there were 5 people staying in the room. However, the hotel states their reservation was for only 3 adults. I made the reservat... read more

Crystal V 

on BBB

2 years ago

Was a Loyalty Member, however, will never step foot in another Marriott hotel again. During our last stay, 1 night, we encountered roaches in our room and left upon our discovery. You would think from a customer satisfactory standpoint I would be fully refunded, but no. So disappointing and disgusted. 

brett d 

on BBB

2 years ago

Be sure to read the fine print carefully. I cancelled my reservation at Aloft Tallahassee Fl 9 days after my booking, 17 days before my reservation and still was charged $265 for one night stay that I didn't use. I spoke with both the hotel and the corporate office. No help. Caveat Emptor!! 

Jared J 

on BBB

2 years ago

When choosing this hotel we made certain that it primarily accommodates to businesses in hopes of avoiding specific issues. We both do not require much tending to. While our check in went seamlessly our evening was not. The first night of our stay we were more than willing to let the constant disruptions not hamper our good mood. Our night was constant sounds of screaming, running, and thumps from neighboring rooms and outside hallway well past midnight. We come to find out a sports team was occupying our floor with us being... read more

Anne M 

on BBB

2 years ago

Our negative rating for JW Marriott Anaheim, CA is based on: 1. My child’s teddy bear was taken when room service replaced the blanket that we had borrowed for our own travel bed/crib that we brought with us. This wasn't just any teddy bear, it was the last gift from my father before he passed away 3 years ago and has provided my child comfort since he was born. Its loss has resulted in much sadness, acting out, and sleep loss. Staff and managers were not helpful; we sent photos and reached out to them daily or more for 1 1/... read more