Towneplace Suites By Marriott

Victor R 

on BBB

2 years ago

The Marriott at Sawgrass in Ponte Verde, Florida is a discriminatory, dirty, old and dilapidated location only made worse by its management and incapable staff. My partner and I (gay couple) stayed at this resort for one night. It was a mini staycation as we like to do. Upon arrival, the room was disgusting. The building is old, dingy and moldy, but we figured lets make the most of it. We reported the following issues with the room: the AC didn't work, the dual sinks in the bathroom didn't drain and one side remained clogged... read more

jacque w 

on BBB

2 years ago

Marriott Bonvoy Marriott Hotels Fairfield by Marriott Fairfield Inn & Suites by Marriott San Diego Old Town Very disappointed in the customer service provided by Marriott. We booked a hotel for a recent Hockey Tournament. At the time of reservation our confirmation says free parking, and when we checked in we received a Parking permit saying it was free as well. When we checked out we were then charged for parking, when disputed they credited half, and then 3 days later changed their minds and re-charged our card for the par... read more

Joy C 

on BBB

2 years ago

I was a Marriott Bonvoy member. Booked a hotel with my points. Had to cancel the hotel due to road closures. Tried to rebook at another location where the roads were open. Was told that my points expired and they wouldn’t honor them. All this transpired over 1 day. You’d think given the extenuating circumstances due to the road closures they would have honored it. Called Marriott and was told there was nothing they could do. Very poor customer service. We travel a lot and I will avoid Marriott properties in the future if thi... read more

Megan M 

on BBB

2 years ago

The delta marriot manager doesn't have her employees change sheets. Then get embarrassed when you call them out and they dire you Because you put your two weeks in. The manager was laughing when I was telling the district manager Chad what was going on. I have been in contact with a lawyer, unemployment and the labor department. I'm currently waiting on a call back from corporate. 

Crystal C. 

on BBB

2 years ago

If I could give it no stars I would! My husband and I went to this hotel for our anniversary! We paid for the night on Priceline. We stay in hotels frequently because it’s something we enjoy doing on the weekends just to see how each hotel is and to spend time together peacefully. Anyways we paid Priceline and when we went to check in the guy up front told us that priceline didn’t take our payment so we argued but to no avail he charged us again. When we got settled we had a notification on our phone taking almost 550 dollar... read more

Robert C 

on BBB

2 years ago

Marriott has now decided to do their loyalists wrong. They have decided to penalize their patrons in a way that is unacceptable to travelers who have used their services for years. Apparently, policy has changed with someone booking through a 3rd party and now “credit” for a stay doesn’t make its way to loyalty points earned. I have stayed at a Marriott branded property for over 1000 nights in the last 15 years, almost 3 years of my life total, and now they are not recognizing this as “loyalty”. Well, it’s time to look for o... read more

Jeremy K. 

on BBB

2 years ago

From the moment we arrived the front desk was rude, made us feel unwelcome, and seemed generally bothered by our presence. We went to dine at the restaurant when our meal was disrupted by an obviously over-intoxicated woman who was yelling “fuck your wife” to another patron while she slurred and leaned upon other guests that were obviously uncomfortable. Despite her inebriation far beyond any legal limit, the hotel prioritized generating sales over the well-being, safety, and comfortability of both the over-served guest as w... read more

Eve S 

on BBB

2 years ago

They scam all servers from the gratuity pay they change costumers a fee towards gratuity for the servers they never give them for any events, it has to change we work hard for our pay for them to just keep it scamming others. 

Denise G 

on BBB

2 years ago

I frequently book conferences for our organization. Marriott's setup is absolutely horrible. Anytime I am booking for a group, you can only book 3 rooms at once. So, rather than being able to book 8 rooms as a whole, it would be 3 separate reservations to do this. Then if you are booking outside of a conference dates-- for example the flight arrives a day earlier than the conference, you also have to book that one night as a separate reservation. A lot of times you books conference rates through a third party call center and... read more