Towneplace Suites By Marriott

Jeff W. 

on BBB

2 years ago

DFW north Marriot in Irving Tx has deceptive parking signage/practices. The desk clerks can be very unwilling to address problems and act irritated if you ask for an explanation of policy’s. It does no good to talk to supervisors and managers won’t call you back. Don’t pay for parking by the signs in the parking lot. 

Berlissa R. 

on BBB

2 years ago

Feb 3, 2023 we checked into Fairfield Marriott in Rocky Mount, NC. We noticed the room cold and the heat did not work. We were told by front desk clerk and another employee that they will get someone up to take care of it. No one showed up and me and grand babies slept all night freezing because of lies. They had No Maintenance guy on call nor that worked on the weekends. The manager who will not give name was rude and very unprofessional told me that we could just pack our bags and leave the next morning. I was trying to ma... read more

Gabrielle M 

on BBB

2 years ago

I stayed at the Aloft BWI Hotel on **** **** ******* *** ********* *******between the dates of 7/20-24, 2022 my time and stay there was short so I don’t have any complaints about the service. Where my frustration lies is that it is now 2/4/2023 and I was charged $583.16. Since I live in another state it alerted me when I saw the charge on my bank statement. So I called the hotel right away to see why I was charged, they placed me on hold for a very long time, the receptionist finally came back on the line and stated that dur... read more

Cody S 

on BBB

2 years ago

Their customer service appears to be intentionally designed to be obtuse, useless, and confusing. Their customer service reps: cannot call you back cannot email you cannot make decisions All real decisions are made by the local hotel itself, so they have all the power. However all their automated phone systems direct you to their international phone lines. Most likely to delay cancellations so they can't be refunded. They promise to reach back to you in 3-5 business days however keep in mind, THEY AREN'T ALLOWED TO CONTACT Y... read more

Angela D 

on BBB

2 years ago

I am so disappointed in Marriott as a loyal customer for over 30 years and my husband for 50 years. I stayed at a property by a military base to visit my brother on Christmas. The front desk clerk asked for my ID and credit card for incidentals (hotel was prepaid). The individual took a picture of my ID and credit card without my knowledge and used it. I noticed unexplained charges and contacted the hotel and credit card company. The employee was "suspended" for her actions. Last I knew, it is a federal crime based on the am... read more

Mark W 

on BBB

2 years ago

Marriott Bonvoy / Homes & Villa's / Vacasa and 3rd party property vendors. Cancelled a res with Marriott in August for a December stay in Denver. Been dealing with Marriott since mid December to no avail. I am sure i will get a boiler plate response like just about everyone else. I went so far as to escalate to corporate HQ and their Consumer Affairs division as well of emailing the President of Marriott - lip service in return. Saving grace is I disputed the CC charge but assume i will lose the points. I have given them unt... read more

Iulia B 

on BBB

2 years ago

Marriott let me book a hotel that is closed, or closed after booking . Six months ago I booked a hotel with 88,000 points. Today I wanted to book another room for my sister. I found out the hotel is closed. When reaching to Marriott they said to cancel and rebook. The booking is requiring now 120,000 points which I don’t have. Marriott refused to correct their mistake. Not acceptable, very disrespectful and disappointing. 

Omer A 

on BBB

2 years ago

W Amsterdam This hotel doesn’t even have a lobby If you arrive early because of international flight Don’t expect to check in early even you ask and even if they have room available because they can't make the room ready even when you put in your booking request and they approved. I arrived at 9 am They said they have room but need to do some final touch ups and the room would be ready latest 11 am We couldn’t get in until around 2 pm When you have 6 years boy And fly 8 hours You want to trust your hotel Especially when you ... read more

Jennifer B 

on BBB

2 years ago

This was the first time I visited the Ice at this hotel. I am handicapped and went with family. Before entering, my family asked if we could use a wheelchair and they said only if we were guests of the hotel. We asked if we could pay to rent one since I have multiple sclerosis and cannot walk for very long. They again said no. I went through with my family’s assistance, but after all the walking. I lost my balance and fell. As we were leaving, they said “Oh sorry. Why didn’t you rent a wheelchair?” We told them we were told ... read more