Towneplace Suites By Marriott

David L 

on BBB

2 years ago

In July, I booked a stay at this hotel through hotels.com. When I arrived at the hotel, the desk clerk asked for my credit card for incidental charges. A few days later, I noticed that the hotel had charged my credit card for a full nights stay in addition to the charge by hotels.com. I have called the hotel three times. Each time, the person answering the phone acknowledged the double billing and promised that I would receive a credit. I have not received a credit after more than 6 weeks, Now I am now working with credit ca... read more

Steve K 

on BBB

2 years ago

I had a reservation at the Fairfield In Charlotte Northlake on Aug 16, 2022. When I stopped to check in, the staff told me that they were oversold and I did not have a room. This was at 11pm local time. Staff told me to call the Marriot reservations number to find another room. I have called the Marriot number give them the change to address and make my poor experience right. A Marriot supervisor refused to resolve my poor experience and told me that the hotel manager is responsible for finding me a new room and comp me for ... read more

Tracy S 

on BBB

2 years ago

I stayed at the Courtyard Marriott in Ronkonkoma, N.Y. August 2022. I had to pay $10 to park in the parking lot even though I was a guest at the hotel. When I went to leave the next morning I had a flat tire due to a screw in the tire. When I inspected the area there were multiple screws in the parking lot. I went to the hotels front desk to report the incident and was told there was nothing they could do. Never was I given an apology or any assistance in fixing the flat. 

Rd W 

on BBB

3 years ago

Residence Inn Gainesville -changed. Family member we had to see in hospital. give us a rm at the last min. hotel was Amazing. Guest Services - very helpful. Food and rooms were amazing cleaned. Now we used - Marriott during doctor - illness 2021-22. Silver members. 8/22 family member passed. Made Reversation on the app.-EASY. I called the hotel ABOVE to let them know we would be late-Guest Services said do not worry we have your room drive safely. this is the beginning of the worst experience We had in any hotel chain. Ended... read more

Reina T. 

on BBB

3 years ago

I had made a reservation for July 9th-10th I wasn’t in Orlando at that time as soon as I noticed I made a error I contacted front desk and was told I should be getting my refund back. I was emailed that I will be receiving my money back. Let alone I contacted in various times lefted voicemails and emails plus they lied customer service said I cancelled the reservation at 11am and they’re stating it was at 5pm which is not true. I arrived to Orlando on the 23rd of July and did not reserve with Marriott. 

Courtney 

on BBB

3 years ago

I recently stayed at a Springhill Suites by Marriott in Addison, Texas and my hotel room was disgusting! The towels were soiled, expired food was in the fridge, and my sheets had semen on them when I went to go to sleep. After showing the hotel manager the physical semen on my sheets and sharing my health and safety concerns, she has done nothing to help resolve this or make this right. I reported this to Customer Support, only to be moved along to a case specialist who did nothing to help me. I have reported this location t... read more

AMBER L. 

on BBB

3 years ago

We had a 2 night stay at the Akron S***, Ohio location. The check in was nice on August 12th, 2022 at 3 pm. We took our stuff to the room then left to eat dinner. When we returned we noticed the mold in the bathroom. On the shower curtain and on the walls. Very dusty everywhere, being alergic to these I was concerned. When we pulled back the sheets we noticed dried old blood stains. Our 2 year old son was asleep already and we looked closer at his pillows which had blood stains on them as well. We called and asked for new sh... read more

Steve G. 

on BBB

3 years ago

The Courtyard Marriott in Atlanta Georgia is a horrible place to stay, the gentleman at the front desk was talking to someone on his cellphone when we arrived and was very rude about having to stop talking long enough to check us in. We booked through Priceline and was asked for a card to put on file for the security deposit. The card was then used to book another room in addition was charged for valet parking even though we used the parking garage and not valet parking because the valet parking was a disaster, you could not... read more

Sarah B 

on BBB

3 years ago

Everything that can go wrong with a hotel stay, went wrong with this property. Upon check-in, the front desk staff said the card machine was down, and they'd get me keys to my room within 5 minutes. Instead, I waited over an hour. After that, I went to the restaurant for dinner. Ordered a burger and wasn't alerted to anything out of the ordinary, such as a long wait or missing ingredients. It took TWO HOURS for my burger to arrive. Never during this wait time did any member of the staff tell me that it would be a long wait, ... read more