Towneplace Suites By Marriott

Renee M 

on BBB

3 years ago

During our stay, our daughter suffered chemical burns from the pool deck all over her buttocks and the backs of her legs. When we reported it to the the hotel, we were immediately told it was not their liability since the pool was part of the Hamilton Lakes Athletic Club. They apologized but declined to offer any recourse or support. When we reported it to the athletic club, they said they did not have any liability because we were guests of the hotel and not members of the club. While digging in to find out what chemical ca... read more

Stephanie C. 

on BBB

3 years ago

I received an offer in the mail for five days/four nights vacation at the Sheraton Vistana Villages in Orlando at a set price. Upon arrival, we were offered an upgraded room and a $200 gift card if we attended a 90 minute presentation. We were assured that the presentation is 90 minutes and at the end we would be free to leave immediately. This did not turn out to be true. After many tactics to convince us to sign up for a minimum $20k investment, a manager was brought in to further convince us. We declined to sign up multip... read more

Alfred K. 

on BBB

3 years ago

I did two reservation with my Marriott BONVOY POINTS. From June 8-11th. I try to fix to get my Elite Nights for more then 20 days. Was told by someone over the phone that I used points and didn’t pay for the room. I said, wait a minute… Points is money and still it’s being paid for. Told me that member need to occupy the room for Elite nights. So only given me 3 elite night credit for one reservation. I said, how do you know I am not occupying both room? I booked the room and I can be back and forth in both room (1409 and 14... read more

Xiomara J 

on BBB

3 years ago

The properties are dated and inconsistent with service and housekeeping. Based on the responses to the previous complaints, it's pretty generic and really it's a waste of energy to complain because they obviously don't care... all of the responses are literally the same. I am writing my complain for the Residence Inn, Duluth GA...located on Pineland drive. Their front desk manager Basin is a chauvinist and discriminates against women. He was very rude, promised to clean my room and didn't show up even though he saw me in the... read more

Zhenzhen G 

on BBB

3 years ago

I made a reservation with prepaid rate, which cannot be refunded after 24hours. I cancelled the reservation within a few hours and made reservations in other hotels. But somehow the website was buggy these days. The cancellation didn't get through, but I only realized it after 24 hours. They told me policy is policy, they can do nothing about it. It was totally not my fault, and I'm unwilling to pay for their bug. 

Addie R 

on BBB

3 years ago

Went into the hotel room to find that the sink was completely clogged, and there was hair floating in the sink. We had to switch rooms within 10 minutes of arriving. Afterwards, the manager said he could only offer us a $30 refund. Very disappointed. 

Camille W 

on BBB

3 years ago

LOCATION: MARTIN CITY - INDIAN CREEK PARKWAY TIME: BEFORE NOON - JUNE 22 2022 ASSOCIATES : SHANNON, JEFF, AARON A****** AND ROSIE P**** First things first, I DO NOT WANT AN AUTOMATED RESPONSE. I WANT THE CEO TO RESPOND. ARE YOU THERE?Quick Fact you can look up: LEAWOOD'S (CORPORATE) LAND IS APART OF THE TREATY OF VERSAILLES. THIS MEANS A CONTRACT WAS SIGNED (BY COERCION) TO HAVE US REMOVED FROM BEING OWNERS ON THIS HERE LAND- WITHOUT OUR CONSENT. GOOGLE SAYS JUNE 28, 1919. GOD SAYS, MAY 19, 1738. THIS DAY. KNOWLEDGE IS POWER... read more

Natalee Y. 

on BBB

3 years ago

If I could give place a 0 rating I DEFINITELY would do so. 1. You can't tell who's working versus who's staying there as the employees are wearing street clothes and no name tags. 2. Hannah at the front desk was TERRIBLE and I'll leave it right there! 3. If I didn't see a cleaning crew, I'd NEVER know they existed. We were there 4 days and 3 nights without our room being cleaned even after requesting to have it done with members at the front desk. 4. The first night our room 402 had NO HOT WATER. As ridiculous as it was, I h... read more

Justin H 

on BBB

3 years ago

This is a hospitality company that has lost its way. This company has lost its way. We had our wedding in Phuket Thailand at Le Meridian Phuket beach resort. We have a general manager that stands up for lying and lazy employees and insists that this employee is good and we have never had problems. We signed a contract over two years ago and had to postpone several times because of covid. This employee messed ups bill not once but twice in a written contract. Messed up a setting chart, messed up an agenda, ignores one party d... read more