Towneplace Suites By Marriott

Taramae B 

on BBB

2 years ago

I booked my March weekend stay back in December 2022 through Hotwire (Marriott Marquis in downtown San Diego). The stay was pleasant enough. Four days after my stay (3/31/2023) I noticed a large charge and called to investigate. I was told it was an error and that my card would be credited 5-7 days later (Spoke with a Natasha). On day eight after no credit, I called to follow up. I was then told I was charged an extra night and that they would have to look at security records to confirm I left the day of my original booking.... read more

Taramae B 

on BBB

2 years ago

I booked my March weekend stay back in December 2022 through Hotwire (Marriott Marquis in downtown San Diego). The stay was pleasant enough. Four days after my stay (3/31/2023) I noticed a large charge and called to investigate. I was told it was an error and that my card would be credited 5-7 days later (Spoke with a Natasha). On day eight after no credit, I called to follow up. I was then told I was charged an extra night and that they would have to look at security records to confirm I left the day of my original booking.... read more

Vincent R 

on BBB

2 years ago

The Marriott conglomerate is taking money from customers but not providing basic security such as camera surveillance in their parking lots. Additionally, they have disabled existing security measures (i.e., unmanned guard shack and barrier access gate). Their business should install cameras and signs informing thieves of this security measure or lose their ability to run hazardous parking lots. Tax payers and insurance companies are taking the hit while Marriott collects profits. While the Marriott claims no accountability ... read more

Vincent R 

on BBB

2 years ago

The Marriott conglomerate is taking money from customers but not providing basic security such as camera surveillance in their parking lots. Additionally, they have disabled existing security measures (i.e., unmanned guard shack and barrier access gate). Their business should install cameras and signs informing thieves of this security measure or lose their ability to run hazardous parking lots. Tax payers and insurance companies are taking the hit while Marriott collects profits. While the Marriott claims no accountability ... read more

Vincent R 

on BBB

2 years ago

The Marriott conglomerate is taking money from customers but not providing basic security such as camera surveillance in their parking lots. Additionally, they have disabled existing security measures (i.e., unmanned guard shack and barrier access gate). Their business should install cameras and signs informing thieves of this security measure or lose their ability to run hazardous parking lots. Tax payers and insurance companies are taking the hit while Marriott collects profits. While the Marriott claims no accountability ... read more

Ethan C 

on BBB

2 years ago

I booked my reservation 2 months ago at the Marriott Springhill suites in downtown Houston so I could be close to public transportation. This is important since I am an amputee. When I booked, I was a Marriott Ambassador Elite member, although I have since been downgraded to Titanium Elite. All was fine until I received an email the day before I was scheduled to travel showing a different hotel. I opened the Marriott app only to find that my original reservation had been cancelled and I was rebooked for a different hotel. I ... read more

Ethan C 

on BBB

2 years ago

I booked my reservation 2 months ago at the Marriott Springhill suites in downtown Houston so I could be close to public transportation. This is important since I am an amputee. When I booked, I was a Marriott Ambassador Elite member, although I have since been downgraded to Titanium Elite. All was fine until I received an email the day before I was scheduled to travel showing a different hotel. I opened the Marriott app only to find that my original reservation had been cancelled and I was rebooked for a different hotel. I ... read more

Ethan C 

on BBB

2 years ago

I booked my reservation 2 months ago at the Marriott Springhill suites in downtown Houston so I could be close to public transportation. This is important since I am an amputee. When I booked, I was a Marriott Ambassador Elite member, although I have since been downgraded to Titanium Elite. All was fine until I received an email the day before I was scheduled to travel showing a different hotel. I opened the Marriott app only to find that my original reservation had been cancelled and I was rebooked for a different hotel. I ... read more

Janette M 

on BBB

2 years ago

did reservation thru OPERATOR, the biggest mistake of all I booked Thursday night for 2 nights and 3 days (April 07 to 09). I was told that it's come with swimming pool, free breakfast, unlimited wifi and complimentary coffee. We came to check in early and check in half hour early which is great. However, need to pay parking assuming its free. I let it slide and when we go for coffee, they said there's complimentary coffee at second floor but there's none. I ask for swimming pool, and they said its not open and i even spoke ... read more