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Towneplace Suites By Marriott
- Hotels
- Eagan, MN
About this business
The Towneplace Suites By Marriott Eagan Is An Extended-Stay Property With Studio And Two-Bedroom Suites,Fully-Equipped Kitchens, 24-Hour Fitness Center, Laundry, And Market, Pets Welcome. Enjoy Our Complimentary Hot Breakfast Each Morning.
Location details
3615 Crestridge Dr, Eagan, MN, 55122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 9:30 a.m. | |
| Tue | 6:30 a.m. to 9:30 a.m. | |
| Wed | 6:30 a.m. to 9:30 a.m. | |
| Thu | 6:30 a.m. to 9:30 a.m. | |
| Fri | 6:30 a.m. to 9:30 a.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a terrible experience at the JW Marriott L.A. Live and I believe this property has engaged in unethical practices. I was scheduled to speak at a conference held there on September 22, 2021 and upon learning I would not be able to travel, I cancelled within more than 72 hours from the date of check in, received an acknowledgement of hotel reservation from the conference and I was charged the full hotel stay nonetheless. I have spent hours on hold, talking to various representatives, provided proof of cancellation, only ... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We never want a guest to leave with a negative experience and always encourage contacting Marriott Customer Support for further assistance mediating with on-site hotel leadership. Please see our website for further contact information to address the service you received - https://www.marriott.com/marriott/contact.mi. Thank you... read more
I spent an evening at a Marriott Hotel and wanted to purchase the mattress and box spring from SHOP COURTYARD website . Ordered and received my two mattresses and box springs. One box spring damaged and returned to company . THREE months later and still no box spring even after several lengthy discussions with company in NJ. Could not locate and give rea.son for delay. HORRIBLE experience with horrible customer service and lack of contact with me unless I initiate the phone call . Good mattress but horrible customer service ... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We hope we will have another occasion to meet your expectatio... read more
My name is Rosa W******* and I stayed at Town in Suites on Saturday/ 9-25-21. ( 120 South Fairfield Drive, Bloomington, IN 47404) Upon going to sleep in the room, I woke up with severe pain on my arm. I turned on the lights and I realized my entire arm (!!) Was bitten with bedbug bites!!. My whole arm swelled up and it's still swelled. My boyfriend was bitten as well on his head and the bites are hurting him. I started searching for the bugs in the room and discovered, they were in the creases of the bed linen. I took pictur... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your recent disappointing experience. We sincerely apologize for any difficulties you experienced. We have the greatest concern and respect for every guest’s experience. Marriott International takes bed bug issues, hotel hygiene and cleanliness very seriously. As a result, Marriott has established very strict standards of cleanliness for all its hotels that either meet or exceed public health department regulations, including pest control. The gl... read more
As a longtime Marriott loyalist, it breaks my heart to write this review. However, Sheraton Virginia Beach Oceanfront does not deserve to be part of the Marriott family. I attempted to resolve my issues directly with the hotel staff and manager, Dominic B*****. However. Staff was unresponsive and Mr. B***** was too busy to speak with me in person or return my calls. Consequently, I am escalating my complaints to the corporate office for resolution. I stayed at the Sheraton for one night September 25-26, 2021. I requested a n... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. Also, please continue to work with Marriott Customer Support ... read more
I had a miserable and stressful experience which resulted from Marriott accepting overbookings from Booking.com. I evacuated southern Louisiana due to Hurricane Ida. Through Booking.com I had a confirmed reservation at Fairfield Inn & Suites by Marriott Marshall. After driving more than 350 miles for over 7 hours, I arrived at the Fairfield at about 7:00 p.m. only to be told it could not honor my confirmed reservation because Booking.com had overbooked. While Booking.com might have questionable practices, if indeed it did ov... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. Also, please continue to work with Marriott Customer Support to assist in mediation with our on-site hotel leadership team. Thank you again for bringing this to our attention. We hope we will hav... read more
I stood here after a event i went to with my family, this was my first time ever booking with Marriott my first issue upon check in was online it gave me the option to include self parking for 22$ to just be told self parking was no longer offered at there hotel, thankfully the front desk accommodated me with the issue . My next issue was once upon getting into the room it smelled like mildew and to my surprise i found Black mold in the corners of the wall which i have pictures of i immediately notified the front desk as I’m... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We never want a guest to leave with a negative experience and... read more
We arrived home today from a night away as a family at the Sheraton Fallsview Niagara Falls. Check in was interesting, zero social distancing no one in sight enforcing masks. It was so loud the staff had to pull masks down to speak. Once we got into our room after a huge line waiting for an elevator we were happy. Room was lovely, bathroom caulking needs repair turning yellow and looks moldy. We had left thr room ans enjoyed some exploring. After returning and getting kids ready for bed noticed a blood stain on the duvet. It... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your recent disappointing experience. We sincerely apologize for any difficulties you experienced during your stay. The details you've presented will certainly help us and our management teams improve the services we provide. We can assure you during the normal course of business it is our sincere intention to meet, if not exceed, the expectations of every guest. There are always areas that can be improved upon or processes that can be comp... read more
I booked a business trip here in July. I was shocked about how rude and unprofessional the staff was and how they treated me. The desk clerks and the parking attendants were rude. I'm still trying to determine whether my racial identity played a role in how the staff and management chose to deal with me. At check-in, the desk clerk double charged my business and personal credit for the stay for nearly $1,000 each, in error. I discovered the error after I got into my room. The shift had changed when I called to report and add... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We never want a guest to leave with a negative experience and... read more
We had bedbugs!!! The staff was dismissive and accusatory of out situation. My son and I received multiple bites after housecleaning came. We had to go to urgent care as my son had a reaction to the bites! The staff should have moved us immediately (as per the doctor) instead they did a 'visual' inspection which took about 30 seconds.... I was bitten the next day! We were given an option to change rooms but if we chose to leave early, No Refunds? What???? My skin is still crawling!!!! Our vacation was ruined and to not be of... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your recent disappointing experience. We sincerely apologize for any difficulties you experienced. We have the greatest concern and respect for every guest’s experience. Marriott International takes bed bug issues, hotel hygiene and cleanliness very seriously. As a result, Marriott has established very strict standards of cleanliness for all its hotels that either meet or exceed public health department regulations, including pest control. The gl... read more
Frequently asked questions about Towneplace Suites By Marriott
How is Towneplace Suites By Marriott rated?
Towneplace Suites By Marriott has a 2.7 star rating with 624 reviews.
When is Towneplace Suites By Marriott open?
Towneplace Suites By Marriott is closed now. It will open tomorrow at 6:30 a.m.
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