This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Towneplace Suites By Marriott
- Hotels
- Eagan, MN
About this business
The Towneplace Suites By Marriott Eagan Is An Extended-Stay Property With Studio And Two-Bedroom Suites,Fully-Equipped Kitchens, 24-Hour Fitness Center, Laundry, And Market, Pets Welcome. Enjoy Our Complimentary Hot Breakfast Each Morning.
Location details
3615 Crestridge Dr, Eagan, MN, 55122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 9:30 a.m. | |
| Tue | 6:30 a.m. to 9:30 a.m. | |
| Wed | 6:30 a.m. to 9:30 a.m. | |
| Thu | 6:30 a.m. to 9:30 a.m. | |
| Fri | 6:30 a.m. to 9:30 a.m. | |
| Sat | Closed | |
| Sun | Closed |
Bonvoy Rewards is a rip off. I have been “ locked out” because of “fraud”. Can’t get reinstated. They have 81,000 points I can’t use.
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. Please contact Marriott Customer Support for further assistance. Please see our website for further contact information to address the service you received - https://help.marriott.com/s/article/Article-22264. Thank you again for bringing this to our attention. We hope we will have another occasion to meet your expectations and... read more
My friend and I stayed at this hotel and apparently the front desk people do not know how to process payments and issue refunds. We were told we were overcharged and now we are told we didn’t pay. We checked out at the front desk and were told everything was fine, only to discover it wasn’t. I would never stay here again.
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. Thank you again for bringing this to our attention. We hope we will have another occasion to meet your expectations and welcome you back in the future.
This review is for the Residence Inn in Mountain View, CA. I actually could go on for hours regarding my horrific experience at this hotel, where i stayed over 6 months as an 'Ambassador' status member (while being treated like absolute crap), but I will limit this review to a few choice highlights. This 'remodeled' property is tired and in dire need of basic maintenance. Kitchens look like something you would find in a parks and recreation cabin in the woods. Basically everything is circa 1985 (when the property was opened)... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We hope we will have another occasion to meet your expectatio... read more
A complete waste of money, I spent over $2000 for 2 nights, towels, water, tea and toothpaste were requested for the room, instead we got some coffee, plenty of sugar and a toothbrush . Our room was cleared and stuff thrown away (disappeared) before we even checked out! It is their policy not to return calls hoping you'd go away and forget about them, truly disappointed, you would probably get more attention from a motel 6
Scammed I personally booked a room with Jennifer at the reservation desk at the Marriott 170 Lockwood Blvd Charleston SC for three nights. When i checked out i verified my charges on invoice received at checkout and all was good. However when i went to rectify my credit card expense report it showed charges for three separate rooms and two additional days for two of them. After getting in contact with numerous individuals by phone i was told there was nothing they could do as they refused to admit they made a mistake. My con... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. We never want a guest to leave with a negative experience and always encourage contacting Marriott Customer Support for further assistance mediating with on-site hotel leadership. Please see our... read more
The parking rate at the Irvine Marriott is $37.90/night with no in-out privileges after 30 mins, which was not advertised during booking. The front desk did not mention these extraordinary parking rules upon check in, so I discovered the hard truth myself when parking. This section of Irvine is a public property "desert", there is no free public parking whatsoever, even though there's ample supply and zero demand. Every inch of this business district is private property, you cannot legally park your car somewhere else withou... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We hope we will have another occasion to meet your expectations and welcome you back in the future.
if i could give negative stars i would. Your company is so shitty. We booked a room for today 11/23/2021 however the date was supposed to be for tomorrow. We immediately called to cancel and/or change for tomorrow. priceline states, you can cancel as long as its before check in at 3, we did. at first we were told priceline and myself by Deena (or whatever her name is) that if we rebooked the room for tomorrow they would cancel and refund for today. so, you cant cancel refund but then you can if we rebook with you!!! thats bu... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. Please note reservations booked through a third party like Priceline must go back to the booking source to make any modifications. Please be advised this posting should be lodged with Priceline, not Marriott. However, we never want a guest to leave with a negative experience and always encourage contacting Marriott Customer Su... read more
This hotel charged $2 because I called the front desk when I was staying there. They charged me. For calling. When I was a guest. It’s not disclosed anywhere that that would incur a charge for placing a phone call. This is an infuriating (and potentially illegal?) business practice.
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We never want a guest to leave with a negative experience and always encourage contacting Marriott Customer Support for further assistance mediating with on-site hotel leadership. Please see our website for further contact information to address the service you received - *************************************************. Than... read more
Stayed 1 night at the Fairfield Inn in Dania Beach Fl, 9/26/21. The following day the hotel charged my credit card twice for the 1 night stay, Once for $109.61, the senior rate and once $123.17 the regular rate. This was on 9/27/21 and it is now 11/11/21 and they still have not talked to me or refunded the double billing dispite 3 e-mails to the location.
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. Please continue to work with Marriott Customer Support to assist in mediation with our on-site hotel leadership team or contact the hotel directly. Thank you again for bringing this to our attention. We hope we will have another occasion to meet your expectations and welcome you back in the future.
Frequently asked questions about Towneplace Suites By Marriott
How is Towneplace Suites By Marriott rated?
Towneplace Suites By Marriott has a 2.7 star rating with 624 reviews.
When is Towneplace Suites By Marriott open?
Towneplace Suites By Marriott is closed now. It will open tomorrow at 6:30 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com